SAMUEL OSEI AHWIREN
Takoradi
Summary
Customer-focused aviation professional skilled in managing passenger interactions and ensuring compliance with aviation regulations. Expertise in coordinating flight-related issues and optimizing boarding processes. Strong background in public sector administration supports effective record management and complaint resolution. Committed to enhancing passenger satisfaction and safety in fast-paced airport environments.
Overview
2
2
Languages
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Customer & Aviation security Services Agent
PassionAir (FlyPassion Air)
Takoradi
09.2024 - Current
- Delivered courteous and professional front-line customer service to customers at the check-in area, boarding gates, and arrival halls, ensuring a positive travel experience.
- Facilitated smooth passenger check-in and boarding processes, verifying travel documents, tickets, and baggage allowances in compliance with airline regulations.
- Assisted passengers with special needs, including unaccompanied minors, elderly travelers, and passengers requiring mobility assistance, while ensuring dignified and safe service.
- Conducted passenger profiling and security screenings with airport security to enhance safety and reduce service disruptions.
- Coordinated aircraft turnaround operations — including ground handling, boarding, and disembarkation — to ensure on-time performance and operational efficiency.
- Monitored restricted areas and departure lounges to manage crowd flow, prevent unauthorized access, and ensure a secure and orderly passenger experience.
- Documented and escalated passenger complaints, service incidents, and operational concerns to uphold PassionAir's customer service and safety standards.
- Assisted in managing passenger check-in processes at airport terminals.
- Delivered clear announcements to ensure passenger understanding and engagement.
Administrative & Customer Liaison Officer
Shama District Assembly
Shama
01.2023 - 01.2024
- Facilitated communication for community members by offering guidance, information, and support in a professional and courteous manner.
- Managed inter-departmental communication and coordination to enhance workflow efficiency and improve service delivery outcomes.
- Coordinated inter-departmental communication and collaboration to streamline workflow and strengthen service delivery.
- Supported compliance with organizational policies by assisting in routine checks, documentation verification, and procedural adherence.
- Recorded service interactions, inventory movements, and administrative transactions to ensure compliance and support internal reporting.
- Conducted inventory and stock management activities — including stocktaking, item issuance, and documentation — demonstrating strong attention to detail and accountability.
Customer Relations & Inventory Intern
Wassa East Cooperative Cocoa Farmers and Marketing Union Ltd.
Daboa
01.2022 - 04.2022
- Resolved customer inquiries and complaints promptly, improving customer satisfaction and loyalty.
- Managed product distribution to wholesalers and retailers, maintaining positive working relationships and ensuring timely, accurate fulfillment of orders.
- Maintained accurate inventory records around sales transactions, supporting effective stock control and operational accuracy.
- Executed daily operational duties, facilitating a smooth and customer-focused business environment.
- Assisted in coordinating cocoa marketing strategies to enhance farmer engagement.
- Conducted research on cocoa market trends to support strategic planning initiatives.
- Participated in training sessions for farmers on sustainable cocoa farming practices.
- Prioritized customer needs by actively listening and addressing concerns. and make them feel good by welcoming them and rendering quality services.
Procurement & Customer Support Intern
Wassa East District Assembly
Daboa
01.2021
- Recorded requisitions, invoices, and Stores Received Vouchers (SRVs) to maintain accurate financial documentation and support procurement processes.
- Supported supervisors in procurement activities, enhancing understanding of supply chain processes within service-sector operations.
- Coordinated item distribution to various departments, ensuring prompt and accurate fulfillment of internal service requests.
- Conducted stocktaking to verify inventory accuracy, contributing to uninterrupted service delivery.
Education
Bachelor of Technology - Procurement, Logistics & Supply Chain Management
Takoradi Technical University
Takoradi, GhanaHigher National Diploma - Purchasing and Supply
Takoradi Technical University
Takoradi, GhanaBachelor of Arts - General Art
Shama Senior High School
Takoradi 07.2016 - 01.2019
Basic Education Certificate Examination (BECE) -
Sekyere Krobo D/A Junior High School
Sekyere Krobo Wassa East , Ghana 01.2014 - 01.2016
Skills
- Passenger profiling
- Security screening
- Service delivery expertise
- Customer service
- Document verification
- Detail-oriented analysis
- Microsoft Office proficiency
- Conflict resolution
- Customer engagement skills
Personal Information
Title: Customer Service | Aviation | PassionAir
LANGUAGES SPOKEN
Title: Customer Service | Aviation | PassionAir
LEADERSHIP ROLES
Title: Customer Service | Aviation | PassionAir
Languages
English
First Language
French
Intermediate
B1
Timeline
Customer & Aviation security Services Agent
PassionAir (FlyPassion Air)
09.2024 - Current
Administrative & Customer Liaison Officer
Shama District Assembly
01.2023 - 01.2024
Customer Relations & Inventory Intern
Wassa East Cooperative Cocoa Farmers and Marketing Union Ltd.
01.2022 - 04.2022
Procurement & Customer Support Intern
Wassa East District Assembly
01.2021
Bachelor of Arts - General Art
Shama Senior High School
07.2016 - 01.2019
Basic Education Certificate Examination (BECE) -
Sekyere Krobo D/A Junior High School
01.2014 - 01.2016
Bachelor of Technology - Procurement, Logistics & Supply Chain Management
Takoradi Technical University
Higher National Diploma - Purchasing and Supply
Takoradi Technical University