Hi, I’m
Samuel Osarfo Adjei
Accra
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
years of professional experience
1
Certification
Work History
Consolidated bank Ghana Limited
Branch Manager
04.2023 - Current
Job overview
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Consolidated Bank Ghana Limited
SME Banker/Relationship Manager
08.2018 - 03.2023
Job overview
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
The Beige Bank - Head Office
Team Lead - Direct Sales (Accra West Region)
11.2017 - 07.2018
Job overview
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
BEIGE CAPITAL SAVINGS & LOANS
Relationship Officer
05.2015 - 11.2017
Job overview
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Collaborated with cross-functional teams to develop new products and services for the bank''s clientele.
- Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Developed customized financial plans for clients, incorporating investment, banking, and insurance products that aligned with their goals.
TechAide Ltd
Strategic Partnership Manager
06.2013 - 08.2014
Job overview
- Utilized networking skills to develop new relationships with key organizations in rural communities
- Represented company professionally when engaging with external and internal stakeholders and constituencies.
- Led strategic planning of partner engagement programs after analysis and research of company programs and functions
- Monitored trends to identify untapped market gaps where partnerships would prove crucial
Fidelity Bank Ghana Ltd
Executive Banking Sales Ambassador
02.2010 - 11.2010
Job overview
- Enhanced financial performance metrics by networking to create successful and sustainable relationships
- Boosted company reputation by consistently delivering exceptional results and exceeding client expectations.
- Developed new business opportunities through targeted prospecting and cold calling efforts.
- Delivered compelling sales presentations, showcasing the unique benefits of company products and services.
- Provided valuable feedback to management, contributing to improvements in product offerings and overall customer satisfaction.
- Established long-term partnerships with key clients, resulting in repeat business and increased revenue growth.
Education
University of Ghana
Bachelor of Arts from Economics and Philosophy
12.2008
St. Augustine's CollegeCape Coast, Ghana
High School Diploma
07.2003
Skills
- Branch Operations Management
- Financial Oversight
- Customer Service
- Relationship Building
- Work Prioritization
- Risk Mitigation
- Proficient in Microsoft Office Suite
- Sales Development
Certification
- Professionalism and Excellence in Banking (Intermediate Module), ALKAN BUSINESS CONSULT
- Certificate of National Service, National Service Secretariate
Languages
Akan
English
References
- Mrs. Yvonne Afreh Nduroh, Regional Manager, Consolidated Bank Ghana Ltd., Madina Main Branch, Accra, +233-244540387
- Irene Dasoberi, Branch Manager, Consolidated Bank Ghana Ltd, +233-244622418
- Isaac Omari Koranteng, Area Manager, Consolidated Bank Ghana Ltd., Accra, +233-244330852
Timeline
Branch Manager
Consolidated bank Ghana Limited
04.2023 - Current
SME Banker/Relationship Manager
Consolidated Bank Ghana Limited
08.2018 - 03.2023
Team Lead - Direct Sales (Accra West Region)
The Beige Bank - Head Office
11.2017 - 07.2018
Relationship Officer
BEIGE CAPITAL SAVINGS & LOANS
05.2015 - 11.2017
Strategic Partnership Manager
TechAide Ltd
06.2013 - 08.2014
Executive Banking Sales Ambassador
Fidelity Bank Ghana Ltd
02.2010 - 11.2010
University of Ghana
Bachelor of Arts from Economics and Philosophy
St. Augustine's College
High School Diploma
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