Samuel Nyarko

Customs technical services bureau(Ctsb) is where I did my national service. I was among the few chosen to have a direct conversation and chats with the company’s clients(agent) and importers. I take note of their problems, find solution and allocate it to the right department to be solved amicably and quickly as possible. I monitor the progress of clients job and do follow up till is finally done. I was introduced to integrated customs management system(Icums). The technicalities involved and how to access and find a piece of information. Due to how responsive i am and my good attitude towards work, a lot of clients and officers became my friend and did a lot of errands within job for my boss.

I Responded to customer inquiries and provided technical assistance over phone and in person.

I actually started working with this company as a personal assistant and got promoted on my first week of introduction to the job. I was promoted to coordinator’s position which is next to the production manager. I work with the manager hand in hand to run the entire production. I play a very significant role and all receipts for payments and all asset purchase during productions, I was in charge. From printing of scripts, use of Microsoft word to create, editing some of the script and designing posters and props were all done by me. Making sure everyone one in the production is comfortable and bringing together the other sectors including sound, camera, costume and scenic designer for a perfect job to be done on time. I am in charge of time and it's effectiveness.

Shalom oil have fuel stations that operate in the country, Ghana. I had the chance to work with them as a fuel pump attendant from the start. I was then promoted to shift captain due to my attitude towards work and how i was able to maintain a friendly working environment in the absence of the supervisor. I was later promoted to shift supervisor when I started attending tertiary for my degree certificate. I resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction, and i maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. I played a very significant role in attaining the goals of the company.