Summary
Overview
Work History
Education
Skills
Timeline
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SAMUEL NANA TWUM

Accra,AA

Summary

Dynamic professional with a proven track record at Sir Jones Hotel, excelling in staff management and customer service. Skilled in training and mentoring, I developed strategic plans that enhanced productivity and fostered team growth. Adept at analyzing performance metrics, I drive efficiency and achieve organizational goals through effective leadership.

Overview

8
8
years of professional experience

Work History

Supervisor

Silicon Lodge Hotel
11.2019 - Current
  • Supervised daily operations, ensuring high standards of guest service and satisfaction.
  • Coordinated staff schedules, optimizing workforce efficiency and resource allocation.
  • Implemented training programs, enhancing team performance and reducing onboarding time.
  • Monitored inventory levels, facilitating timely reordering to maintain supply continuity.

Ezee Front Office Software Trainer

General Work
09.2017 - Current
  • Developed and delivered comprehensive software training programs for diverse user groups.
  • Assessed training needs to tailor curriculum and enhance learning outcomes.
  • Created engaging instructional materials using various multimedia tools and platforms.
  • Facilitated hands-on workshops to reinforce software functionalities and best practices.

Manager

Sir Jones Hotel
03.2017 - 04.2018
  • Led cross-functional teams to streamline operations and enhance productivity.
  • Developed and implemented strategic plans to achieve organizational goals.
  • Analyzed performance metrics to identify areas for improvement and drive efficiency.
  • Mentored junior managers, fostering a culture of continuous development and growth.

Education

General Studies

University Practice Senior High
Cape Coast, Ghana
03-2024

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Supervisor

Silicon Lodge Hotel
11.2019 - Current

Ezee Front Office Software Trainer

General Work
09.2017 - Current

Manager

Sir Jones Hotel
03.2017 - 04.2018

General Studies

University Practice Senior High

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SAMUEL NANA TWUM