Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel Mensah Jnr

Accra

Overview

2019
2019
years of professional experience
1
1
Certification

Work History

IT Support Specialist

IICM
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.

Sales Associate

Grace Bakery
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Profiler

British Airways
01.2018 - 02.2019

Ask questions and interact with travelers travelling outside Ghana.

Check through legit documentation of first time travelers

Education

Bsc Information Technology - Information And Communication Technology

Catholic University College
Sunyani
09.2023

Diploma - Airfare Ticketing And Reservations

IICM
Kumasi
01.2017

High School Diploma - General Arts

Adventist Senior High School
Bekwai
02.2014

Skills

  • Technical troubleshooting
  • Technical support

Certification

  • -West African Senior School Certification Examination 2010 - 2013

-HND in Airfare Ticketing and Reservations.

  • 2016-2017

-Bsc in Information Technology

  • 2019 - 2023

Timeline

Profiler

British Airways
01.2018 - 02.2019

IT Support Specialist

IICM

Sales Associate

Grace Bakery

Bsc Information Technology - Information And Communication Technology

Catholic University College

Diploma - Airfare Ticketing And Reservations

IICM

High School Diploma - General Arts

Adventist Senior High School
Samuel Mensah Jnr