Samuel Mensah Jnr
Accra
Overview
2019
2019
years of professional experience
1
1
Certification
Work History
IT Support Specialist
IICM
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
Sales Associate
Grace Bakery
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Profiler
British Airways
01.2018 - 02.2019
Ask questions and interact with travelers travelling outside Ghana.
Check through legit documentation of first time travelers
Education
Bsc Information Technology - Information And Communication Technology
Catholic University College
Sunyani 09.2023
Diploma - Airfare Ticketing And Reservations
IICM
Kumasi 01.2017
High School Diploma - General Arts
Adventist Senior High School
Bekwai 02.2014
Skills
- Technical troubleshooting
- Technical support
Certification
- -West African Senior School Certification Examination 2010 - 2013
-HND in Airfare Ticketing and Reservations.
- 2016-2017
-Bsc in Information Technology
- 2019 - 2023
Timeline
Profiler
British Airways
01.2018 - 02.2019
IT Support Specialist
IICM
Sales Associate
Grace Bakery
Bsc Information Technology - Information And Communication Technology
Catholic University College
Diploma - Airfare Ticketing And Reservations
IICM
High School Diploma - General Arts
Adventist Senior High School