Samuel Matthey
Accra
Summary
Dynamic, customer-focused professional with a solid foundation in retail banking operations, credit monitoring, business development, and customer service. Known for strong interpersonal and analytical skills, coupled with a goal-oriented mindset driving success. Demonstrates exceptional initiative and motivation, consistently meeting deadlines while maintaining high organization. Recognized as proactive and collaborative, thriving in team environments while excelling independently.
Overview
24
24
years of professional experience
Work History
Private Banker
First National Bank Ghana Limited
06.2018 - Current
- To develop and maintain relationships with the Affluent and Wealth clients of the Bank.
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
- Responsible for providing technically accurate product and service knowledge.
- Maintaining and building relationships for purposes of expectation management, knowledge sharing and integration.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and FNBs internal compliance procedures and requirements.
- Manage the growth of active customer account base and maximise cross selling opportunities.
Executive Banker
Stanbic Bank Ghana Limited
01.2015 - 06.2018
- Serve as a dedicated and primary point of contact for the affluent customer and provide a personalised offering through a pro-active, medium touch relationship approach.
- Sell the banks products reactively and pass on sales leads to the applicable areas.
- Maintain a high level of integrity, professionalism and ethical standards whilst building valuable long term relationships with customers.
- Pro-actively identify cross-sell opportunities within own portfolio to maximize bank revenue and ensure that customers’ financial needs are met.
Customer Consultant
Stanbic Bank Ghana Limited
01.2010 - 01.2015
- Identify customer needs effectively and open new accounts accordingly.
- Ensure that customers are assisted efficiently within the time frames laid down for particular transaction types.
- Cross-sell products effectively.
- Implement all the required steps and controls when opening accounts to minimize the risk associated with new business.
- Gather complete and accurate data for the opening of loan accounts and granting of facilities.
- Increase branch advances by responsible lending practices.
- Sell the banks products reactively and pass on sales leads to the applicable areas.
- Take over Team leader and Business Bankers duties when they are absent.
Officer, Frontline Support/ATM Custodian
Stanbic Bank Ghana Limited
06.2008 - 01.2009
- Controlled all routine aspects regarding chequebooks and ATM cards according to laid-down policies and procedures.
- Controlled all routine aspects regarding bank cheques, cheques marked good for Funds and updating of savings books according to laid-down procedures.
- In charge of loading, balancing and monitoring the ATM uptime on a daily basis.
- Handled all ATM card request by customers and ensured all queries where attended to on time.
- Report and actioned differences in ATM cash promptly.
Retail Support Officer
Barclays Bank Ghana Ltd
11.2007 - 06.2008
- Vetting accounts and ensuring they met set standards before being opened.
- Managing data on accounts opened and loans processed.
- Deputising for line manager (sales supervisor) in the management of a team comprising of 28 lead generators.
- Evaluating the performance of lead generator as well as managing data on their performance.
- Handling of customer complaints and ensuring its resolution.
National Service Personnel
Amalgamated Bank Limited
06.2006 - 09.2007
- Management and Issuing of Stationery.
- Monthly valuation of Stock Items.
- Procurement.
- General Administrative Duties.
- Passing of Account Entries.
- Reconciliation of Accounts.
- Assist in Posting to the General Ledger.
Mechanic Apprentice
Bluetech International Limited
06.2001 - 09.2002
- Design, Fabrication and assembling of office furniture using highly precision tools.
Education
MBA - Finance
Ghana Institute of Management And Public Administration
Accra, Ghana 01.2014
B.A. - Psychology and Linguistics
University of Ghana, Legon
Accra, Ghana 01.2006
Diploma - IMIS
Atlantis Computer Training School
Accra, Ghana 01.2002
Senior Secondary School Certificate Exams (S.S.S.C.E) - undefined
Pope John Secondary School
Koforidua, Eastern Region01.2001
Skills
- Relationship building
- Credit analysis
- Investment management
- Investment advisory
- Portfolio management
- Cross-selling opportunities
Seminars And Courses Attended
- Training on KYC Automation, Stanbic Learning & Development Center, 2010-03-01
- Training on Branch Administration, Stanbic Learning & Development Center, 2009-11-01
- Training on ATM custodianship, Stanbic Learning & Development Center, 2009-08-01
- Anti-Money Laundering, Know Your Customer & Compliance, National Banking College, Accra, 2009-04-01
- Career Development Programme, Counselling & Placement Centre, University of Ghana, 2006-02-01
Hobbies and Interests
- Experimenting with new computer software
- Soccer
- Watching Movies
- Reading
Personal Information
- Date of Birth: 1983-10-05
- Nationality: Ghanaian
References
- Akweley Laryea, Retail Banking Head, First National Bank Ghana Ltd, alaryea@firstnationalbank.com.gh, +233 50 985 9828
- Cyrill Mensah-Dapaah, Branch Manager, Stanbic Bank Ghana Ltd, P.O.BOX CT 233, Cantonment, Accra, +233 244388533
- Kwame Manteaw, Team Leader, Stanbic Bank Ghana Ltd, P.O.BOX CT233, Cantonment, Accra, +233 243145412
Timeline
Private Banker
First National Bank Ghana Limited
06.2018 - Current
Executive Banker
Stanbic Bank Ghana Limited
01.2015 - 06.2018
Customer Consultant
Stanbic Bank Ghana Limited
01.2010 - 01.2015
Officer, Frontline Support/ATM Custodian
Stanbic Bank Ghana Limited
06.2008 - 01.2009
Retail Support Officer
Barclays Bank Ghana Ltd
11.2007 - 06.2008
National Service Personnel
Amalgamated Bank Limited
06.2006 - 09.2007
Mechanic Apprentice
Bluetech International Limited
06.2001 - 09.2002
Senior Secondary School Certificate Exams (S.S.S.C.E) - undefined
Pope John Secondary School
MBA - Finance
Ghana Institute of Management And Public Administration
B.A. - Psychology and Linguistics
University of Ghana, Legon
Diploma - IMIS
Atlantis Computer Training School