Samuel Kwame Nii Adams
Asankrangua,Ghana
Summary
A skilled networking professional with comprehensive knowledge of TCP/IP protocols and a strong understanding of networking concepts. Holds a CompTIA Network+ certification, demonstrating expertise in LAN and WAN configurations and hardware installation. Proficient in IP addressing and data centre operations, aiming to leverage technical skills to optimise network performance and reliability.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
Assistant IT Manager
Father Thomas Rooney Catholic Hospital
Asankrangua
09.2014 - 01.2026
- Supervising daily IT functions and managing helpdesk issues.
- Installing, configuring, and maintaining hardware, software, networks, and peripherals.
- Providing advanced technical support and resolving complex user issues.
- Overseeing maintenance, upgrades, and performance of IT systems and infrastructure.
- Ensuring data integrity, security, and managing backup/recovery plans.
- Managing cloud infrastructure and implementing cybersecurity measures.
- Mentoring, training, and managing junior IT staff.
- Assisting with performance appraisals and fostering a learning environment.
- Developing, implementing, and enforcing IT policies and best practices.
- Supporting IT project planning, execution, and reporting.
- Collaborating with other departments to align IT with business needs.
- Monitoring system performance and generating reports for senior management.
- Assisting leadership in defining IT strategy and identifying technological improvements.
- Liaising with vendors for services and hardware.
- Managing IT asset inventory (laptops, software)
Area Customer Care Executive
VODAFONE GHANA
Samreboi
11.2011 - 01.2026
- Professionally and effectively employs sales skills to achieve targeted sales goal.
- Achieve sales activities within specified time scales as directed by Group Sales and Marketing Manager.
- Maintain an accurate and current database of Customer Contact.
- Effectively communicate with clients via telephone, face-to-face and written communication to gain commitment to purchase products.
- Overcome client resistance/objections to products.
- Develop and maintain relationships which benefit client and company.
- Enquiry Handling.
- Effectively communicate function details and client requirements to operations.
- Keep abreast of competitor activity and recommend any necessary tactical action.
- Plan diary to make effective use of working day.
- Handle correspondence related to all selling activities.
- Represent company in a professional manner at all times.
- Liaise with other members of Sales Team to actively promote sales opportunities, exchange information and increase professionalism.
- Undertake all responsibilities with reference to procedures.
- Ensure safe working area and work procedures in line with Company’s Health and Safety Policy.
- Obtain necessary authority for expenses and record same in line with Company Policy.
- SIM card registration.
- Mobile number portability.
- SIM card Swapping.
- Undertake any reasonable duties as specified by Head of Regional Sales and Marketing Manager.
Security Guard
WORLD SECURITY
Dubai
02.2017 - 01.2019
- Maintaining a Safe & Secure Environment.
- Observe and report suspicious activities and persons.
- Observe and provide feedback on proper checkout procedures for customers and associates.
- Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance.
- Effectively communicate with store leadership and members of the Loss Prevention team.
- Security services provider in Dubai.
Head of ICT Department
NANA ESSEL KOJO MEMORIAL SCHOOL COMPLEX
Samreboi
01.2011 - 11.2011
- Teaching ICT from Basic six through to nine.
- Repairing and Servicing of School Computers and accessories.
PC Technician
SAMARTEX TIMBER AND PLYWOOD CO. LTD
04.2010 - 01.2011
- Repaired all the organisation’s computers and accessories.
- Installation of software whenever necessary.
- Serviced and maintained organisation’s machines.
- Updating company database.
- Updated all departmental data.
Teacher
DATA LINK COMPUTER TRAINING INSTITUTE
08.2008 - 04.2010
- Taught the following: Networking and Administration, A-Plus Hardware, Software Engineering.
Education
Diploma - Network Administration
National Institute of Information and Technology (NIIT)
Takoradi 01.2007 - 01.2009
A+ - Hardware and Software Engineering
Data Link Computer Training Institute
Takoradi 01.2006 - 01.2007
SSCE - General Arts
Asankrangua Senior High School
Asankrangua 01.2001 - 01.2004
Skills
- TCP and IP knowledge
- Networking concepts understanding
- CompTIA network certification
- LAN and WAN knowledge
- Hardware installation capabilities
- IP addressing
- Data centre operations familiarity
Accomplishments
- National Institute of Information and Technology (NIIT), Diploma in Network Administration, 2007-01-01, 2009-01-01, Takoradi, Ghana
- Data Link Computer Training Institute, A+ Hardware and Software Engineering, 2006-01-01, 2007-01-01, Takoradi, Ghana
- Asankrangua Senior High School, SSCE – General Arts, 2001-01-01, 2004-01-01, Asankrangua, Ghana
Attributes
- Result oriented individual
- Excellent interpersonal and communication skills
- Team spirit
- Loyal
- Good stress and time management skills
- Analytical minded
- Creative, resourceful, self-motivated and dynamism
Custom Section
Box 16, Asankrangua
Personal Information
- Gender: Male
- Nationality: Ghanaian
References
- Mr. Paul Tia, Hospital Administrator / Facility Manager, Father Thomas Rooney Catholic Hospital, +233 542210668
- Mr. Peter Dadson, Principal, Data Link Computer Training Institute, 0244 281 108, 0276 952 914
- Mr. Kojo Ghansah, Assistant IT Manager, Samrtex Timber and Plywood Co. Ltd, 0209 550 122, 0241 395 899
- Ms. Ama Anim Larbi, Ghana Logistics Administrator, Hess Ghana Exploration Limited, Takoradi, Ghana, 0244 407 527, 0208 510 090, 0268 851 000
Interests
- Playing and Watching Football/Table Tennis/Basket Ball
- Gardening
- Travelling
- Reading
- Computing
- Surfing the internet
Timeline
Security Guard
WORLD SECURITY
02.2017 - 01.2019
Assistant IT Manager
Father Thomas Rooney Catholic Hospital
09.2014 - 01.2026
Area Customer Care Executive
VODAFONE GHANA
11.2011 - 01.2026
Head of ICT Department
NANA ESSEL KOJO MEMORIAL SCHOOL COMPLEX
01.2011 - 11.2011
PC Technician
SAMARTEX TIMBER AND PLYWOOD CO. LTD
04.2010 - 01.2011
Teacher
DATA LINK COMPUTER TRAINING INSTITUTE
08.2008 - 04.2010
Diploma - Network Administration
National Institute of Information and Technology (NIIT)
01.2007 - 01.2009
A+ - Hardware and Software Engineering
Data Link Computer Training Institute
01.2006 - 01.2007
SSCE - General Arts
Asankrangua Senior High School
01.2001 - 01.2004