Samuel Dzorka
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Butler Service
Aqua Safari Resort
12.2021 - Current
- Greet and escort guests to their rooms.
- Provide quality and personalized services to guests.
- Assist and coordinate the arrivals and departures of guests.
- Ensure cleanliness of suites for guests.
- Manage guests’ special requests delivery.
- Provide exceptional and memorable services to guests throughout their stay.
- Manage guests’ garment pressing, shoeshine and other services.
- Follow-up and ensure that guests’ requests are met in a timely manner.
- Execute guests’ orders.
HelpmelearnAfrica/ Project Manager
10.2019 - Current
- Responsible for budgeting for projects, hiring certified workers for the project, responsible for the safety and well-being of all employees and volunteers on worksites as well as making sure projects go on successfully.
Private Head Butler
Dr. Nii Kotey Djanie
12.2020 - 12.2021
- Oversaw and supervised other staffs by distributing assignments and paychecks, maintaining staff schedule and assisting with work duties.
- Performed domestic duties such as directing serving of meals and receiving guest per employer's instructions.
Store Associate/ Sales Person
Target
Sacramento
02.2017 - 11.2018
- Responsible for providing excellent customer service, re-stocking and labeling store merchandise, and operating a cash register.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered questions about current promotions and resolved issues according to store policies.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Education
West Africa Certificate Examination - General Arts
Ada Senior High School/ WACE, Ada Senior High School
Ada06.2014
Ada -
Ada- Foah Roman Catholic Basic School, Foah Roman Catholic Basic School
06.2011
Some College (No Degree) - Human Development
Sacramento City College
Sacramento, California, USASkills
- Interpersonal skills
- Self-starter
- Relationship Building
- Customer Service
- Attention to Detail
- Excellent Communication
- Product Knowledge
- Information Confidentiality
- Creative Thinking
- Upselling and Cross-Selling
- Teamwork and Collaboration
- Managing Time
- Problem-Solving
Languages
- Fluent in English, Ewe, Dangme, Twi, Ga, and
- Amature level in Spanish and American Sign Language)
Additional Information
- AWARDS , September 2017 Sacramento East, Target employee of the month California, U. S. A. Sacramento East, Target employee of the year 2017 California, U.S.A.
REFERENCES
Name: Mr. Nii Armah Amartey Jonathan
Email: jonathan@aquasafariresort.com
Contact: +233 541 836 131
Tittle: Butler Service Manager / Service Manager
Name: Mr. Seth Ressandyll
Email: ressandyll@gmail.com
Contact: +233 557 088 467
Tittle: Butler Service Supervisor/ Head Butler
Name: Dr. Nii Kotey Djanie
Contact: +233 244 217 244
+233 596 033 071
Tittle: Former Council of State ( Accra, Ghana)
C.E.O of Ideal Finance Ltd.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Butler Service
Aqua Safari Resort
12.2021 - Current
Private Head Butler
Dr. Nii Kotey Djanie
12.2020 - 12.2021
HelpmelearnAfrica/ Project Manager
10.2019 - Current
Store Associate/ Sales Person
Target
02.2017 - 11.2018
West Africa Certificate Examination - General Arts
Ada Senior High School/ WACE, Ada Senior High School
Ada -
Ada- Foah Roman Catholic Basic School, Foah Roman Catholic Basic School
Some College (No Degree) - Human Development
Sacramento City College
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