Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SAMUEL DZORDZORME

ACCRA

Summary

Professional with solid background in IT support, adept at diagnosing and resolving technical issues. Known for strong teamwork and reliable performance, adaptable to changing requirements. Skilled in network troubleshooting, hardware and software maintenance, and customer service. Valued for problem-solving abilities and effective communication, consistently delivering results.

Overview

6
6
years of professional experience

Work History

IT Field Support Technician

GHANA PORTS AND HABOURS AUTHORITY
12.2024 - Current
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Resolved hardware issues including replacing parts as necessary.
  • Deployed operating systems.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.

Freelancer, Computer Hardware Technician

Self-Employed
06.2019 - Current
  • Provided technical support for software applications, operating systems and network connectivity issues.
  • Identified compatibility issues between different hardware components while assembling a computer system.
  • Provided technical advice on the best hardware configurations for customer needs.
  • Conducted regular maintenance checks on customer PCs to ensure optimal performance.
  • Installed operating systems such as Windows 10 and Linux distributions onto PCs.
  • Assembled and tested custom PC components, such as CPU, GPU, RAM, Motherboard, Hard Drive, and Power Supply.

IT Technical Support Intern

GHANA PORTS AND HABOURS AUTHORITY
11.2023 - 01.2024
  • Completed routine maintenance and repair.
  • Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
  • Diagnosed system malfunctions and identified solutions to resolve technical issues.
  • Installed new printers and ensured proper setup.
  • Diagnosed and repaired errors in printer software systems.

Site Supervisor

BRIGHT-DEE IMAGE VENTURES
02.2022 - 11.2023
  • Supervised daily site operations, ensuring adherence to safety protocols and quality standards.
  • Coordinated project schedules, aligning resources and personnel for optimal workflow efficiency.
  • Managed inventory systems, tracking materials to ensure timely availability for ongoing projects.

Education

Bachelor Of Science - Information Technology

GHANA COMMUNICATION TECHNOLOGY UNIVERSITY

High School Diploma - undefined

KPANDO TECHNICAL INSTITUTE

Skills

  • Hardware installation
  • Software configuration
  • Network troubleshooting
  • Operating system deployment
  • System diagnostics
  • Technical support
  • Data recovery
  • Problem-solving

Languages

English: First Language
French: B1 Intermediate (B1)
German: A1 Beginner

Timeline

IT Field Support Technician

GHANA PORTS AND HABOURS AUTHORITY
12.2024 - Current

IT Technical Support Intern

GHANA PORTS AND HABOURS AUTHORITY
11.2023 - 01.2024

Site Supervisor

BRIGHT-DEE IMAGE VENTURES
02.2022 - 11.2023

Freelancer, Computer Hardware Technician

Self-Employed
06.2019 - Current

High School Diploma - undefined

KPANDO TECHNICAL INSTITUTE

Bachelor Of Science - Information Technology

GHANA COMMUNICATION TECHNOLOGY UNIVERSITY

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SAMUEL DZORDZORME