SAMUEL ASIEDU
ACCRA
Summary
Professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
3
3
years of professional experience
Work History
Mobile Banker
Best Point Savings and Loans
Accra
04.2022 - 04.2025
- Assisted customers with account inquiries and mobile banking services.
- Processed customer transactions through mobile platforms efficiently.
- Collaborated with team members to improve customer service strategies.
- Resolved customer issues using effective communication and problem-solving skills.
- Maintained accurate records of customer interactions and transactions.
- Advised customers on bank products, services and financial planning options.
- Identified customer needs and provided appropriate solutions to meet them.
- Recommended new products that could benefit customers based on their individual needs.
- Performed account openings, maintenance, and closings for customers.
- Developed strategies to increase customer engagement with the bank's mobile platform.
- Provided customers with on-the-go banking services through mobile devices.
- Developed highly productive teams to support branch operations and cultivate customer satisfaction.
- Built and maintained client relationships through quality, personalized interactions.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
Professional Certificate - Information Technology
Ghana India Kofi Annan Center of Excellence
Accra, Ghana07-2025
West African Senior School Certificate Examination - Building And Construction
Koforidua Secondary Technical School
Koforidua , Ghana06-2021
Skills
- Sales strategies
- Relationship management
- Transaction processing
- Customer service
- Financial advising
- Team collaboration
- Mobile banking technologies
- Problem resolution
Languages
Twi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Mobile Banker
Best Point Savings and Loans
04.2022 - 04.2025
Professional Certificate - Information Technology
Ghana India Kofi Annan Center of Excellence
West African Senior School Certificate Examination - Building And Construction
Koforidua Secondary Technical School
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