Ernestina Mortsi
Accra
Summary
Dynamic retail sales associate with a strong background in customer relationship management and inventory control. Committed to delivering exceptional service and creating engaging shopping experiences that drive customer loyalty.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Regeorgia Pharmacy
medie
05.2024 - 11.2025
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained inventory levels and organized merchandise displays for optimal visibility.
- Processed customer transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues with professionalism and care.
- Executed daily cleaning tasks to uphold store cleanliness and safety standards.
- Assisted customers with finding the right product for their needs.
Salesperson
Circle Of Kings
nsawam
12.2023 - 02.2024
- Maintained product displays and ensured stock availability on the sales floor.
- Processed transactions efficiently at the point of sale system.
- Built rapport with customers to enhance their shopping experience.
- Assisted customers in selecting products and understanding features.
Attendant
Losab Pharmacy
08.2023 - 11.2023
- Maintained cleanliness and organization of work areas and equipment.
- Operated point-of-sale system for transactions and order processing.
- Monitored inventory levels and restocked items as needed.
Bonded Cashier
Electricity Company Of Ghana
nwasam
07.2022 - 07.2023
- Maintained accurate cash drawer and balanced daily receipts.
- Assisted customers with inquiries about billing and services.
- Operated point-of-sale systems to complete purchases.
- Processed customer transactions efficiently at Electricity Company Of Ghana.
- Handled customer complaints with professionalism and empathy.
Sales Associate
Logical Herbal Centre
Nsawam
10.2021 - 06.2023
- Assisted customers in selecting herbal products tailored to their needs.
- Maintained product displays, ensuring cleanliness and organization at all times.
- Processed sales transactions accurately using point-of-sale systems.
- Managed inventory levels, restocking shelves as necessary to meet demand.
- Resolved customer inquiries and complaints in a timely manner with professionalism.
- Helped customers find specific products, answered questions, and offered product advice.
Education
MCA - Medicine Counter Assistant
Phersons Health College
Achimota06-2023
WASSCE -
ST. Martins Senior High School
Nsawam10-2021
Osaeba M/A JHS
Nsawam06-2018
Skills
- Point-of-sale operation
- Inventory management
- Visual merchandising
- Product knowledge
- Sales transaction processing
- Customer relationship management
- Problem solving
- Time management
- Reliability and punctuality
- Relationship building
Languages
English
Intermediate (B1)
B1
Twi
Intermediate (B1)
B1
Ga
Intermediate (B1)
B1
Ewe
Intermediate (B1)
B1
Timeline
Retail Sales Associate
Regeorgia Pharmacy
05.2024 - 11.2025
Salesperson
Circle Of Kings
12.2023 - 02.2024
Attendant
Losab Pharmacy
08.2023 - 11.2023
Bonded Cashier
Electricity Company Of Ghana
07.2022 - 07.2023
Sales Associate
Logical Herbal Centre
10.2021 - 06.2023
MCA - Medicine Counter Assistant
Phersons Health College
WASSCE -
ST. Martins Senior High School
Osaeba M/A JHS