Samuel Asare
Accra
Summary
I am an organised, efficient and hard working person, and am willing to discover and accept new ideas which can be put into practice effectively
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Dida Creative Agency
Accra
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Help in generating leads through Facebook ads for the company
- Following up with calls to walk in clients to receive feedback on the service experience
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Officer-in-Charge-Commissions
Sic Insurance plc
Accra
11.2021 - 02.2024
- Communicate with clients/customers to educate them on several kinds of policies available
- Receive and answering calls all over the country concerning enquiries on insurance
- Communicating and liaising with marketing department to convert inquiries and follow up on generating leads
- Ensured commissions on insurance policies are paid to agents/brokers as well as other customers,clients and stakeholders effectively
- Filing tax returns of brokers and agents at the end of every month
- Maintained records of all commissions paid to intermediaries between SIC and clients
- Manage loan portfolios of agents monthly
- Oversee the contribution of agents’ commission to their pension fund monthly
- Reconciling all agents and brokers ledgers annually
- Maintain and strengthen good relationship with all brokers and agents
Cashier
Sic Insurance Plc
Accra
10.2021 - 11.2021
- Communicate with potential clients to convert them into leads
- Received and accounted for premium collections for policies daily
- Paid cash commissions to agents and brokers (amounts less than 500)
- Reconciled collection codes for various means of collection (cheque,cash,momo)
Administrative Assistant
Destiny Eternal Construction Services
Accra
02.2021 - 07.2021
- Making calls to potential clients and customers to generate leads and eventually convert of sales
- Providing information to potential clients on all packages available
- Assist in preparing proposals for commercial and residential building projects
- Assist in supervision of movement of building materials from supplier to warehouse
- Assist in getting building materials (for example,tiles) to clients
- Reaching out to foremen and supervisors of building projects about our building materials available from us
Assistant Loan Officer
Opportunity International savings and loans
Accra
06.2018 - 07.2018
- Assisted Loan Officers in preparing loan documents and disclosures for mortgage applications.
- Provided customer service to borrowers, realtors, and other third-party contacts related to loan origination process.
- Calling and answering calls with respect to any enquiry related to loans
- Reviewed credit reports and income documentation to determine borrower eligibility.
Client Support Specialist
Opportunity International Savings and loans
Accra
06.2017 - 08.2017
- Calling and following up with clients who expressed interest in the mobile banking platform
- Giving detailed explanation to clients about how the mobile banking platform works
- Provided technical support to customers who wanted to be enrolled unto the online features of the bank
- Prepared daily report of number of clients interacted with and details of the interaction
- Introducing new features to walk in clients in the banking hall
Education
Bachelor of Science - Business Administration(accounting)
Kwame Nkrumah University of Science And Technology
Kumasi09-2020
High School Diploma -
Accra High School
Accra07-2016
ICAG Level 2 -
Institute of Chartered Accountants-Ghana
Skills
- Documentation and record keeping
- Communication skills
- Negotiation skills
- Math
- Active listening skills
- Team work
- Emotional intelligence
Languages
English
Advanced
C1
Timeline
Customer Service Representative
Dida Creative Agency
02.2024 - Current
Officer-in-Charge-Commissions
Sic Insurance plc
11.2021 - 02.2024
Cashier
Sic Insurance Plc
10.2021 - 11.2021
Administrative Assistant
Destiny Eternal Construction Services
02.2021 - 07.2021
Assistant Loan Officer
Opportunity International savings and loans
06.2018 - 07.2018
Client Support Specialist
Opportunity International Savings and loans
06.2017 - 08.2017
Bachelor of Science - Business Administration(accounting)
Kwame Nkrumah University of Science And Technology
High School Diploma -
Accra High School
ICAG Level 2 -
Institute of Chartered Accountants-Ghana