Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samuel Asare

Accra

Summary

I am an organised, efficient and hard working person, and am willing to discover and accept new ideas which can be put into practice effectively

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Dida Creative Agency
Accra
02.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Help in generating leads through Facebook ads for the company
  • Following up with calls to walk in clients to receive feedback on the service experience
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Officer-in-Charge-Commissions

Sic Insurance plc
Accra
11.2021 - 02.2024
  • Communicate with clients/customers to educate them on several kinds of policies available
  • Receive and answering calls all over the country concerning enquiries on insurance
  • Communicating and liaising with marketing department to convert inquiries and follow up on generating leads
  • Ensured commissions on insurance policies are paid to agents/brokers as well as other customers,clients and stakeholders effectively
  • Filing tax returns of brokers and agents at the end of every month
  • Maintained records of all commissions paid to intermediaries between SIC and clients
  • Manage loan portfolios of agents monthly
  • Oversee the contribution of agents’ commission to their pension fund monthly
  • Reconciling all agents and brokers ledgers annually
  • Maintain and strengthen good relationship with all brokers and agents

Cashier

Sic Insurance Plc
Accra
10.2021 - 11.2021
  • Communicate with potential clients to convert them into leads
  • Received and accounted for premium collections for policies daily
  • Paid cash commissions to agents and brokers (amounts less than 500)
  • Reconciled collection codes for various means of collection (cheque,cash,momo)

Administrative Assistant

Destiny Eternal Construction Services
Accra
02.2021 - 07.2021
  • Making calls to potential clients and customers to generate leads and eventually convert of sales
  • Providing information to potential clients on all packages available
  • Assist in preparing proposals for commercial and residential building projects
  • Assist in supervision of movement of building materials from supplier to warehouse
  • Assist in getting building materials (for example,tiles) to clients
  • Reaching out to foremen and supervisors of building projects about our building materials available from us

Assistant Loan Officer

Opportunity International savings and loans
Accra
06.2018 - 07.2018
  • Assisted Loan Officers in preparing loan documents and disclosures for mortgage applications.
  • Provided customer service to borrowers, realtors, and other third-party contacts related to loan origination process.
  • Calling and answering calls with respect to any enquiry related to loans
  • Reviewed credit reports and income documentation to determine borrower eligibility.

Client Support Specialist

Opportunity International Savings and loans
Accra
06.2017 - 08.2017
  • Calling and following up with clients who expressed interest in the mobile banking platform
  • Giving detailed explanation to clients about how the mobile banking platform works
  • Provided technical support to customers who wanted to be enrolled unto the online features of the bank
  • Prepared daily report of number of clients interacted with and details of the interaction
  • Introducing new features to walk in clients in the banking hall

Education

Bachelor of Science - Business Administration(accounting)

Kwame Nkrumah University of Science And Technology
Kumasi
09-2020

High School Diploma -

Accra High School
Accra
07-2016

ICAG Level 2 -

Institute of Chartered Accountants-Ghana

Skills

  • Documentation and record keeping
  • Communication skills
  • Negotiation skills
  • Math
  • Active listening skills
  • Team work
  • Emotional intelligence

Languages

English
Advanced
C1

Timeline

Customer Service Representative

Dida Creative Agency
02.2024 - Current

Officer-in-Charge-Commissions

Sic Insurance plc
11.2021 - 02.2024

Cashier

Sic Insurance Plc
10.2021 - 11.2021

Administrative Assistant

Destiny Eternal Construction Services
02.2021 - 07.2021

Assistant Loan Officer

Opportunity International savings and loans
06.2018 - 07.2018

Client Support Specialist

Opportunity International Savings and loans
06.2017 - 08.2017

Bachelor of Science - Business Administration(accounting)

Kwame Nkrumah University of Science And Technology

High School Diploma -

Accra High School

ICAG Level 2 -

Institute of Chartered Accountants-Ghana

Similar Profiles

CREATE PROFILE
Samuel Asare