Samuel Asamoah
Koforidua
Summary
Experienced IT professional with expertise in managing and maintaining Windows Server and Desktop environments, as well as configuring and troubleshooting TCP/IP, LAN/WAN, DNS/DHCP, VPN, and routing & switching. Proficient in Active Directory administration, Microsoft 365 management, email administration, server backup solutions, and user administration. Skilled in implementing cybersecurity measures including security policies, access control, vulnerability monitoring, risk assessment, and endpoint protection. Adept at IT asset management, cloud computing solutions, CCTV systems integration, helpdesk support services, and creating technical documentation. Committed to leveraging technical expertise to enhance organisational IT infrastructure while ensuring robust security protocols.
Overview
24
24
years of professional experience
Work history
PROJECT MANAGER
Light Technologies Limited
Koforidua
2020.12 - 2026.07
- Lead the planning, coordination, and successful delivery of ICT infrastructure and technology projects for clients across various sectors. Collaborate with stakeholders to define project requirements, manage resources, mitigate risks, and ensure projects are completed on time, within budget, and to agreed quality standards.
- Key Responsibilities & Achievements
- Managed the end-to-end delivery of ICT projects, from initiation and planning through implementation, monitoring, and project closure.
- Worked closely with clients and stakeholders to define project goals, scope, deliverables, timelines, and success criteria.
- Developed comprehensive project plans, schedules, budgets, and resource allocation strategies to ensure efficient project execution.
- Coordinated multidisciplinary teams, contractors, and vendors to deliver high-quality technology solutions.
- Monitored project progress using key performance indicators (KPIs), proactively identifying and resolving risks, issues, and bottlenecks.
- Ensured effective utilization of project resources while maintaining compliance with organizational standards and client requirements.
- Managed project budgets and procurement activities, ensuring cost-effective delivery without compromising quality.
- Prepared project reports, status updates, and presentations for clients and senior management, facilitating informed decision-making.
- Fostered strong stakeholder relationships through regular communication, expectation management, and timely resolution of project challenges.
- Successfully delivered multiple ICT infrastructure projects, ensuring completion within approved scope, schedule, and budget while maintaining high levels of client satisfaction.
IT CONSULTANT
Nezo Group
Tarkwa
2010.12 - 2026.07
- Provide strategic IT consulting services to support the organization’s digital transformation, infrastructure optimization, mail services, and business continuity objectives. Partner with management to assess business needs, recommend technology solutions, oversee some IT projects, and ensure the secure and efficient operation of enterprise systems.
- Key Responsibilities & Achievements
- Advise management on IT strategy, digital transformation initiatives, and technology investments aligned with business objectives.
- Assess existing IT infrastructure and recommend cost-effective solutions to improve system performance, security, and operational efficiency.
- Design, implement, and maintain secure network infrastructure, ensuring high system availability and business continuity.
- Administer Active Directory, user accounts, access controls, and identity management to strengthen organizational security.
- Develop and implement cybersecurity policies and controls to mitigate risks and protect critical business assets.
- Manage Microsoft email services and provide administration for enterprise communication platforms.
- Coordinate with third-party vendors and service providers to deliver technology solutions, negotiate service agreements, and ensure compliance with project requirements.
- Conduct system assessments, quality assurance testing, and performance evaluations to identify improvement opportunities.
- Provide high-level technical support, troubleshooting, and advisory services to management and end users, ensuring minimal operational downtime.
- Mentor users on cybersecurity awareness and the effective use of technology solutions to improve productivity.
ASSISTANT SYSTEMS ADMINISTRATOR
Agave Rural Bank Ltd.
Dabala
2013.06 - 2016.11
- Provided technical leadership in maintaining enterprise systems, banking applications, and network infrastructure across multiple branches.
- Key Achievements
- Assisted in implementing organizational IT policies and standards.
- Administered Windows Server 2003, 2008 and 2012 environments.
- Managed Active Directory, DHCP and DNS infrastructure.
- Coordinated LAN, CCTV, intercom and network deployment projects.
- Maintained server backups and disaster recovery processes.
- Supported T24 Core Banking application performance monitoring and optimization.
- Provided second-level technical support to staff across departments.
- Maintained IT asset inventory and lifecycle management.
- Coordinated procurement of IT hardware and software.
- Liaised with ARB Apex Bank T24 Helpdesk to resolve critical operational issues.
- Configured, upgraded and rebuilt client workstations.
- Conducted user training on IT systems and security best practices.
AREA SALES MANAGER (TEAM LEAD)
Vodafone Ghana
Koforidua
2012.07 - 2014.05
- Led a team responsible for customer acquisition and business development.
- Developed sales strategies that consistently achieved performance targets.
- Coordinated recruitment, onboarding and mentoring of new staff.
- Produced sales performance reports for management.
- Managed operational risks and project execution within assigned territory.
- Built strong customer relationships through excellent service delivery.
NATIONAL SERVICE PERSONNEL
Tau Heed School
Ashaiman
2009.08 - 2010.08
- Provided ICT support to staff and students.
- Assisted in maintaining computer laboratories and educational technology resources.
IT ASSISTANT MANAGER
Green Lead Resource
Kumasi
2003.02 - 2008.06
- Managed desktop support operations and network administration.
- Installed and configured software, operating systems and device drivers.
- Supported LAN infrastructure and remote connectivity.
- Diagnosed and resolved hardware and software faults.
- Supervised hardware maintenance and IT support operations.
Education
Bachelor of Technology (B.Tech.) - Telecommunications Engineering
Koforidua Technical University
Certificate - Transport Management & Defensive Driving
National Vocational Training Institute
Executive MBA Certificate - Project Management
Ghana Institute of Management and Public Administration
Higher National Diploma (HND) - Network Administration
Koforidua Polytechnic
Skills
- Windows Server
- Windows Desktop Environment
- TCP/IP
- LAN/WAN
- DNS/DHCP
- VPN
- Routing & Switching
- Active Directory
- Microsoft 365
- Email Administration
- Server Backup
- User Administration
- Cybersecurity
- Security Policies
- Access Control
- Vulnerability Monitoring
- Risk Assessment
- Endpoint Protection
- CCTV Systems
- Cloud Computing
- IT Asset Management
- Helpdesk Support
- Technical Documentation
PROFESSIONAL REFERENCES
- Andrews, Oberko, Head of Applications – FBU/Inlaks Ghana, Aoberko@inlaks.com, +233 54 400 1489, Inlaks Ghana
- George, Owusu Ansah, Managing Director, Goansah2@gmail.com, +233 54 433 9601, Green Lead Resource
- Anthony, Ayitey, Branch Manager, Tonyayitey@yahoo.com, +233 54 257-8848, Agave Rural Bank, Dabala, Dabala
CORE COMPETENCIES
- IT Infrastructure Management
- Network Administration (LAN/WAN)
- Windows Server Administration
- Active Directory, DNS & DHCP
- Microsoft 365 & Email Administration
- Cybersecurity & Risk Management
- IT Service Management
- Technical Project Coordination
- Vendor & Contract Management
- CCTV & Physical Security Systems
- Cloud Computing
- Disaster Recovery & Backup
- IT Asset Management
- Helpdesk & End User Support
- Systems Troubleshooting
- ICT Policy Implementation
- Team Leadership
- Stakeholder Management
PROFESSIONAL STRENGTHS
- Strong leadership and team coordination
- Excellent communication and stakeholder engagement
- Strategic planning and execution
- High attention to detail
- Strong analytical and problem-solving skills
- Customer-focused service delivery
- Ability to manage multiple priorities under pressure
Timeline
PROJECT MANAGER
Light Technologies Limited
2020.12 - 2026.07
ASSISTANT SYSTEMS ADMINISTRATOR
Agave Rural Bank Ltd.
2013.06 - 2016.11
AREA SALES MANAGER (TEAM LEAD)
Vodafone Ghana
2012.07 - 2014.05
IT CONSULTANT
Nezo Group
2010.12 - 2026.07
NATIONAL SERVICE PERSONNEL
Tau Heed School
2009.08 - 2010.08
IT ASSISTANT MANAGER
Green Lead Resource
2003.02 - 2008.06
Higher National Diploma (HND) - Network Administration
Koforidua Polytechnic
Executive MBA Certificate - Project Management
Ghana Institute of Management and Public Administration
Certificate - Transport Management & Defensive Driving
National Vocational Training Institute
Bachelor of Technology (B.Tech.) - Telecommunications Engineering
Koforidua Technical University