Hiking
Samuel Anohene
ICT Systems & Network Administrator
Accra
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Provided technical IT support for numerous companies on both a full-time and part-time basis. Additional contactable job references can be provided if required. Cultivated a diverse skill set over the years on the job. My expertise and experience surpass what my certificates convey.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
Work History
Senior Systems Administrator
Ithalomso Waste Management
01.2018 - Current
- Evaluated software products to determine compatibility with existing systems.
- Analyzed network traffic and performance metrics to optimize system performance.
- Researched and recommended new technologies and strategies for improving system performance.
- Planned and implemented upgrades to system hardware and software.
- Performed network security design and integration duties.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Developed and documented network policies, procedures and standards.
- Installed and configured network printers and other peripheral devices.
- Emails and office 365 administration
Systems Administrator (Part-Time)
Sooswift Computers
Cape Town
04.2020 - Current
- Researched and recommended new technologies and strategies for improving system performance.
- Setup and provided support for Wired and Wireless Networking
- Diagnosed and resolved hardware and software issues.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Installed and configured network printers and other peripheral devices.
- Integrated and updated software products to boost system compatibility.
- Orchestrated integration and communication of software upgrades
IT Technical Support Specialist (Part-Time)
Mining Tools Ghana
Obuasi
06.2022 - Current
- Collaborate with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
- Researched and identified solutions to technical problems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Developed and implemented preventive maintenance procedures.
- Assisted in development of system security protocols.
- Installed and configured operating systems and applications.
IT Technical Support Specialist (Part-Time)
Caledon Wholesalers - (Part-Time)
Cape Town
08.2010 - 12.2023
- Email and office 365 administration
- Sage Pastel Server and Client installation
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
Education
ICT SmartNet Academy - Certificate - IT Essentials (PC Software, Hardware & Networking)
Cape Peninsula University of Technology
Cape Town 01.2009 - 05.2009
Certificate - Cybersecurity
NIIT- Ghana
Accra 02.2010 - 11.2010
Diploma - Information Technology
NIIT
Accra - GhanaSkills
Systems Administration
undefinedFormal Skills And Training
- Install and configure Windows & Unix Operating System (Windows 95, 98, Windows ME, Windows XP, Windows Vista, Windows 7, Windows 8 & 10) and Linux (Ubuntu & Distributions)
- Configure internet and LAN/WAN connections. (Cable and wireless, TCPIP Protocol, POP, IMAP, PPPOE etc)
- Install Configure and troubleshoot windows desktop PC's
- Install, configure and troubleshoot the following programs: Office, Visio, Internet Explorer, AntiVirus, and Outlook. (Import and export outlook data files, address book and calendar)
- Develop and implement backups and disaster recovery procedures.
- Establish and maintain network users, user environment, directories, and security.
- Monitor network for any outages
- Troubleshoot and report system failures to vendors / service providers and assist with resolution
- Respond to and resolve user support queries via email and telephone
- IT Support and repairs includes but no limited to PC & Laptop Repairs, Fix LCD's, OS installation and configuration, Data backup and transfers, Virus Removal and data security, Email & address book backup and restoration, Networking and file sharing, Printer installation and sharing, ADSL setup and Wireless Networking, Video and Image editing.
- Web development (html, WordPress and WebPplus)
- Microsoft Office 365 Administration and Support
Certification
Cape Peninsula University of Technology I T Essentials (PC Software & Hardware) - 2009
Contactable References
- Madeline Jenneka, Community Peace Programme (University of Cape Town), +27 84 723 7234
- Bev / Karl, Taipan Security - Houtbay, +27 21 790 7599, +27 82 487 5831 (Bev)
- Stephen Bloom, Caledon Wholesalers, +27 21 447 5727, +27 83 555 3550
- Lee Meyer, ICT Academy, +2721 487-2014, Cape Peninsula University of Technology
Additional References
Besides the above-mentioned work references, I also provide full IT/ICT Support for many companies in Cape Town, details can be provided upon request.
Linguistic Abilities
English & Twi - Akan, (written & Spoken)
Criminal Records
None
Secondary School
Aduman Secondary School, Matric (SSSCE), 1998, Physics, Chemistry, Biology, Mathematics, English, Core Science, Agricultural Science, Social Studies
Personal Information
- Date of Birth: 03/12/79
- Gender: Male
- Nationality: Ghana
- Marital Status: Married
Accomplishments
- Contributed to a 30% reduction in operational costs at Ithalomso Waste Management.
- Supervised a team of 30 staff members.
- Trained and led technical support teams with more than 3 support specialists.
Interests
Long Distance Runing
Reading
Timeline
IT Technical Support Specialist (Part-Time)
Mining Tools Ghana
06.2022 - Current
Systems Administrator (Part-Time)
Sooswift Computers
04.2020 - Current
Senior Systems Administrator
Ithalomso Waste Management
01.2018 - Current
IT Technical Support Specialist (Part-Time)
Caledon Wholesalers - (Part-Time)
08.2010 - 12.2023
Certificate - Cybersecurity
NIIT- Ghana
02.2010 - 11.2010
ICT SmartNet Academy - Certificate - IT Essentials (PC Software, Hardware & Networking)
Cape Peninsula University of Technology
01.2009 - 05.2009
Diploma - Information Technology
NIIT
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