Hiking
Samuel Anohene
ICT Systems & Network Administrator
Accra
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Provided technical IT support for numerous companies on both a full-time and part-time basis. Additional contactable job references can be provided if required. Cultivated a diverse skill set over the years on the job. My expertise and experience surpass what my certificates convey.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
Work History
Senior Systems Administrator
Ithalomso Waste Management
01.2018 - Current
- Evaluated software products to determine compatibility with existing systems.
- Analyzed network traffic and performance metrics to optimize system performance.
- Researched and recommended new technologies and strategies for improving system performance.
- Planned and implemented upgrades to system hardware and software.
- Performed network security design and integration duties.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Developed and documented network policies, procedures and standards.
- Installed and configured network printers and other peripheral devices.
- Emails and office 365 administration
Systems Administrator (Part-Time)
Sooswift Computers
Cape Town
04.2020 - Current
- Researched and recommended new technologies and strategies for improving system performance.
- Setup and provided support for Wired and Wireless Networking
- Diagnosed and resolved hardware and software issues.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Installed and configured network printers and other peripheral devices.
- Integrated and updated software products to boost system compatibility.
- Orchestrated integration and communication of software upgrades
IT Technical Support Specialist (Part-Time)
Mining Tools Ghana
Obuasi
06.2022 - Current
- Collaborate with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
- Researched and identified solutions to technical problems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Developed and implemented preventive maintenance procedures.
- Assisted in development of system security protocols.
- Installed and configured operating systems and applications.
IT Technical Support Specialist (Part-Time)
Caledon Wholesalers - (Part-Time)
Cape Town
08.2010 - 12.2023
- Email and office 365 administration
- Sage Pastel Server and Client installation
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
Education
ICT SmartNet Academy - Certificate - IT Essentials (PC Software, Hardware & Networking)
Cape Peninsula University of Technology
Cape Town 01.2009 - 05.2009
Certificate - Cybersecurity
NIIT- Ghana
Accra 02.2010 - 11.2010
Diploma - Information Technology
NIIT
Accra - GhanaSkills
Systems Administration
Network Administration
Desktop Support
Technical Support
Software Installation
User Support
User Credential Management
Office 365 Administration
Mac Systems
PC Component Diagnostics
Account Management
Hardware Upgrades
Staff Education and Training
Web development - Wordpress
Formal Skills And Training
- Install and configure Windows & Unix Operating System (Windows 95, 98, Windows ME, Windows XP, Windows Vista, Windows 7, Windows 8 & 10) and Linux (Ubuntu & Distributions)
- Configure internet and LAN/WAN connections. (Cable and wireless, TCPIP Protocol, POP, IMAP, PPPOE etc)
- Install Configure and troubleshoot windows desktop PC's
- Install, configure and troubleshoot the following programs: Office, Visio, Internet Explorer, AntiVirus, and Outlook. (Import and export outlook data files, address book and calendar)
- Develop and implement backups and disaster recovery procedures.
- Establish and maintain network users, user environment, directories, and security.
- Monitor network for any outages
- Troubleshoot and report system failures to vendors / service providers and assist with resolution
- Respond to and resolve user support queries via email and telephone
- IT Support and repairs includes but no limited to PC & Laptop Repairs, Fix LCD's, OS installation and configuration, Data backup and transfers, Virus Removal and data security, Email & address book backup and restoration, Networking and file sharing, Printer installation and sharing, ADSL setup and Wireless Networking, Video and Image editing.
- Web development (html, WordPress and WebPplus)
- Microsoft Office 365 Administration and Support
Certification
Cape Peninsula University of Technology I T Essentials (PC Software & Hardware) - 2009
Contactable References
- Madeline Jenneka, Community Peace Programme (University of Cape Town), +27 84 723 7234
- Bev / Karl, Taipan Security - Houtbay, +27 21 790 7599, +27 82 487 5831 (Bev)
- Stephen Bloom, Caledon Wholesalers, +27 21 447 5727, +27 83 555 3550
- Lee Meyer, ICT Academy, +2721 487-2014, Cape Peninsula University of Technology
Additional References
Besides the above-mentioned work references, I also provide full IT/ICT Support for many companies in Cape Town, details can be provided upon request.
Linguistic Abilities
English & Twi - Akan, (written & Spoken)
Criminal Records
None
Secondary School
Aduman Secondary School, Matric (SSSCE), 1998, Physics, Chemistry, Biology, Mathematics, English, Core Science, Agricultural Science, Social Studies
Personal Information
- Date of Birth: 03/12/79
- Gender: Male
- Nationality: Ghana
- Marital Status: Married
Accomplishments
- Contributed to a 30% reduction in operational costs at Ithalomso Waste Management.
- Supervised a team of 30 staff members.
- Trained and led technical support teams with more than 3 support specialists.
Interests
Long Distance Runing
Reading
Timeline
IT Technical Support Specialist (Part-Time)
Mining Tools Ghana
06.2022 - Current
Systems Administrator (Part-Time)
Sooswift Computers
04.2020 - Current
Senior Systems Administrator
Ithalomso Waste Management
01.2018 - Current
IT Technical Support Specialist (Part-Time)
Caledon Wholesalers - (Part-Time)
08.2010 - 12.2023
Certificate - Cybersecurity
NIIT- Ghana
02.2010 - 11.2010
ICT SmartNet Academy - Certificate - IT Essentials (PC Software, Hardware & Networking)
Cape Peninsula University of Technology
01.2009 - 05.2009
Diploma - Information Technology
NIIT