Samuel Amponsah
Accra ,Greater Accra Region
Summary
CAREERABRIDGEMENT To achieve a challenging position in a professional organization throughself - improvement by excelling in all responsibilities with sincere hardwork, dedication & commitment. To work towards the development ofthe organization & grow with it. BELT System Tracing of TagLess BagsTeam Work Work Ethic Analytical skills Leadership QualityDecision-making Time Management Self-motivatedProblem Solving Ability Hardworking Positive Attitude Honesty
Overview
1
1
Certification
Work History
CUSTOMER SERVICE AGENT
EMPLOYMENTCHRONICLE, TRANGUARD GROUP LLC, DUBAI INTERNATIONAL AIRPORT
- Greeting and welcome customers, and responding to questions
- Checking in baggage
- Checking in passport, tickets, and relevant documents - Assisting disabled customers and small children
- Providing information to customers
- Assisting passengers answering questions providing directions or attending to their other needs
- Helping customers with inquiries about delayed or lost baggage
- Coordinate and delegate the task to the appropriate person of the team
- Update and keep employee records in check
- Assisting in the recruitment and interview processes
- Help supervisors in assessing employee engagement and
- Evaluation
- Administering various employee benefits programs, such as group insurance, long-term disability, pensions, and profit sharing
- Create and submit reports to senior management
- Formulating methods to improve employment policies, processes and practices as well as recommending changes to management
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
- Macs
- ACHIEVEMENTS Best performer Story telling
Education
High National Diploma (HND) - Mechanical Engineering
Cape coast technical university
05.2017
Skills
- COMPUTER PROFICIENCY
- MS Office/
- Word MS Excel
- World tracer
- HORIZON
- Internet & Email
- SITA Liaison
- French
- 100 %
- 80%
- INTERESTS
- Songs Travelling
- Swimming Photography
- PERSONALSTRENGTHS
- COMMUNICATION - Interpersonal skills – verbal, problem solving
- And listening skills in any administrative role
- SERVICE - Having a client focused approach Skills include Patience
- Attentiveness and a positive language
- ORGANIZATION - Helping others, organizing a to‐do list Prioritizing
- Tasks by the deadline for improving time -management
- MANAGEMENT- Management skills to direct others and review
- Others performance
Certification
SAMUEL
AMPONSAH
CUSTOMER SERVICE AGENT
CONTACT
+971 543825674
sammyamponsah92@gmail.com
DUBAI, UAE
ACADEMIC CREDENTIALS
High School Certificate of Education
Ghana HND in Automobile Engineering
Ghana DNATA Airport Operation Safety
Fund of Baggage with Manual Handling
Security Awareness Training
TECHNICAL COURSE
Dnata (International Air Transport
Association)
Timeline
CUSTOMER SERVICE AGENT
EMPLOYMENTCHRONICLE, TRANGUARD GROUP LLC, DUBAI INTERNATIONAL AIRPORT
High National Diploma (HND) - Mechanical Engineering
Cape coast technical university
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