Samuel Amosah
NOC Engineer
Kokomlemle,Accra
Summary
Experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level NOC Engineer Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
National Service Person
TELEDATAICT LIMITED
11.2022 - 10.2023
- Closed first-time tickets quickly and met resolution volume requirements.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Configured IP assignment, core network configuration, and DNS setup for new users.
NOC Engineer
TELEDATAICT LIMITED
11.2022 - Current
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Exceeded SLA standards for response times and problem resolution.
- Closed first-time tickets quickly and met resolution volume requirements.
- Managed MS Server and Workstation operating systems.
- Established positive working relationships with users to quickly resolve problems.
Security Supervisor
AVNASH INDUSTRIES GHANA LIMITED
10.2017 - 10.2022
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Responded swiftly to security incidents and effectively resolved security issues.
Factory Hand
BROADWAYS LABOUR SERVICES
03.2017 - 08.2017
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
Security Guard
SCORPION UNIT SECURITY LIMITED
06.2016 - 02.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Diploma - Network And System Administration
NIIT OPENLABS GHANA
Tema08.2023
High School Diploma -
KINBU SECONDRAY/TECHNICAL SCHOOL
Accra05.2016
Skills
- Virtual Local Area Networks
- Network Operations Center (NOC)
- Work Orders
- Special Requests
- Hand Tools
- Project Coordination
- Network Hardware and Software Maintenance
- Monitoring Tools
- Team Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Sound Engineering
I have been a sound engineer for my church for six years.
- I do live sound recording and streaming on social media.
- Monitoring live sound.
- Maintain equipment and instruments.
Languages
English
Upper intermediate (B2)
twi
Elementary (A2)
References
- Reuben Adzale
Networking Engineer
Avnash Industries LTD
0241199418
- Emmanuel K. Mifetu(DSP/RTD)
Ghana Police Service
0246863075
Timeline
National Service Person
TELEDATAICT LIMITED
11.2022 - 10.2023
NOC Engineer
TELEDATAICT LIMITED
11.2022 - Current
Security Supervisor
AVNASH INDUSTRIES GHANA LIMITED
10.2017 - 10.2022
Factory Hand
BROADWAYS LABOUR SERVICES
03.2017 - 08.2017
Security Guard
SCORPION UNIT SECURITY LIMITED
06.2016 - 02.2017
Diploma - Network And System Administration
NIIT OPENLABS GHANA
High School Diploma -
KINBU SECONDRAY/TECHNICAL SCHOOL
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