Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Samuel Akuffo

Samuel Akuffo

Accra,AA

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

6
6
years of professional experience

Work History

Customer Service Engineer

Vodafone Ghana
04.2018 - Current
  • Installed and configured FTTH Routers and assigned VOIPs and Data VLAN.
  • Assisted in development of system security protocols.
  • Created user accounts and assigned permissions.
  • Maintained servers and systems to keep networks fully operational.
  • Assisted in building New FTTH and FTTB Network in a community to serve customers
  • Assisted in Cell Site Management.
  • Lead a team to undertake Network Maintenance
  • Helped streamline repair processes and update procedures for support action consistency.
  • Monitored system performance to identify potential issues.

Software Administrator

Soft Edge Limited
09.2017 - 02.2018
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and resolved hardware and software issues.
  • Planned and implemented upgrades to system hardware and software.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Installed and configured network printers and other peripheral devices.

Education

Bachelor of Science - Electrical Electronic Engineering

Accra Institute of Technology
Accra, Ghana
09.2019

Higher National Diploma - Electrical, Electronics And Communications Engineering

Cape Coast Technical University
Cape Coast, Ghana
10.2013

Skills

  • Equipment Installation
  • User Training
  • LAN/WAN
  • Technical Documentation
  • Technical Troubleshooting
  • Remote Technical Support
  • Technical Issues Analysis
  • Good Communication Skill
  • Team Player

Languages

English
Advanced (C1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I feel that luck is preparation meeting opportunity.
Oprah Winfrey

Timeline

Customer Service Engineer

Vodafone Ghana
04.2018 - Current

Software Administrator

Soft Edge Limited
09.2017 - 02.2018

Bachelor of Science - Electrical Electronic Engineering

Accra Institute of Technology

Higher National Diploma - Electrical, Electronics And Communications Engineering

Cape Coast Technical University

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Samuel Akuffo