Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Samuel Adjei Appiah

Samuel Adjei Appiah

Kumasi

Summary

Proven leader with a track record of enhancing customer satisfaction and engagement at KNUST E-Learning Center. Excelled in strategy development and policy implementation, leveraging strong customer service and MS Office skills. Demonstrated excellence in team leadership and project reporting, significantly improving operational efficiency and stakeholder relationships.

Expand leadership responsibilities, improve organizational ability to exceed corporate goals, and help honor all long-term commitments made to customers, stockholders, employees and the communities in which we live. By applying my knowledge, I will make a meaningful difference in my community, generously supporting the poor and fostering a culture of critical thinking. Additionally, I will empower those in need, equipping them with the tools to succeed.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ASSOCIATE OF SCIENCE IN AGRICULTURE

KNUST E-LEARNING CENTER
08.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

SYSTEM TECHNICAL COORDINATOR

SEVENTH-DAY ADVENTIST CHURCH
10.2018 - Current
  • Handled escalated calls for technical support to back up team members.
  • Collaborated with cross-functional teams for seamless integration of technology solutions, improving overall productivity.
  • Maintained detailed documentation on all technical procedures, providing a valuable resource for team members seeking guidance or clarification on specific tasks or processes.
  • Set schedules for preventive maintenance and on-site repairs.

CLASS GROUP LEADER

DEVELOPMENT PLANNING CLASS OF 2023
09.2019 - 02.2024
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Monitored team performance to identify productivity improvement opportunities.

COVID 19 AMBASSADOR (INTERN)

EFFIDUASI GOVERNMENT HOSPITAL
01.2022 - 07.2022
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.

INTERN

BUSINESS RESOURCES CENTER
09.2021 - 12.2021
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

MUSIC COORDINATOR

SEKYERDUMASE SENIOR HIGH SCHOOL
10.2020 - 11.2020
  • Evaluated post-event feedback from attendees or clients to identify areas of improvement for future endeavors.
  • Established strong relationships with industry professionals, expanding network and opportunities for collaboration.
  • Enhanced event experience by curating and coordinating appropriate music selections for various functions.
  • Collaborated with artists and performers to create successful concerts, resulting in increased ticket sales.

Education

Bachelor Of Science - BSC. DEVELOPMENT PLANNING

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
GHANA, ASHANTI, KUMASI
01.2024

WASSCE - GENERAL ARTS

SEKYEREDUMASE SENIOR HIGH SCHOOL
Kumasi, Ghana
01.2018

BECE - BASIC EDUCATION

EFFIDUASI SEVENTH-DAY ADVENTIST JUNIOR HIGH SCHOOL
EFFIDUASI, ASHANTI, KUMASI
01.2015

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Customer Engagement
  • Oral communication
  • Work Planning and Prioritization
  • MS Office
  • Data Entry
  • Management Support
  • Research abilities
  • Strategy Development
  • Policy Implementation
  • Project Reporting
  • Event Coordination
  • Proposal Writing
  • Friendly and Helpful
  • Team Cooperation
  • Team Leadership

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 15 staff members.

Certification

  • Certificate of honor as a Master Guide
  • Assistant class representative
  • Prep prefect
  • Assistant Organizer

Languages

Twi
Bilingual or Proficient (C2)
English
Advanced (C1)
Fante
Elementary (A2)

Timeline

ASSOCIATE OF SCIENCE IN AGRICULTURE

KNUST E-LEARNING CENTER
08.2024 - Current

COVID 19 AMBASSADOR (INTERN)

EFFIDUASI GOVERNMENT HOSPITAL
01.2022 - 07.2022

INTERN

BUSINESS RESOURCES CENTER
09.2021 - 12.2021

MUSIC COORDINATOR

SEKYERDUMASE SENIOR HIGH SCHOOL
10.2020 - 11.2020

CLASS GROUP LEADER

DEVELOPMENT PLANNING CLASS OF 2023
09.2019 - 02.2024

SYSTEM TECHNICAL COORDINATOR

SEVENTH-DAY ADVENTIST CHURCH
10.2018 - Current

Bachelor Of Science - BSC. DEVELOPMENT PLANNING

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

WASSCE - GENERAL ARTS

SEKYEREDUMASE SENIOR HIGH SCHOOL

BECE - BASIC EDUCATION

EFFIDUASI SEVENTH-DAY ADVENTIST JUNIOR HIGH SCHOOL

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Samuel Adjei Appiah