SAMUEL ADDAI-DUAH
ACCRA ,GHANA
Summary
Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
30
30
years of professional experience
6
6
years of post-secondary education
Work history
CLEARING-LEAD CTS/ACH
GCB BANK PLC
ACCRA , Greater Accra Region
2017.04 - Current
- Increased customer satisfaction by resolving issues.
- Delivered tailored assistance to customers with disabilities.
- Delivered services to customer locations within target timeframes.
- Worked flexible hours, covering nights, weekends and bank holidays.
Systems administrator
GCB BANK PLC
HIGH STREET BRANCH ACCRA, HEAD OFFICE ACCRA
1999.12 - 2005.01
- Investigated problems with hardware and software to trace faults.
- Standardised job tasks and trained junior team members on best practices and standards for optimum systems operations.
- Analysed complex project server issues and worked on large enterprise and business-critical applications.
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
CASHIER,SAVINGS/CURRENT ACCOUNTS OFFICER
GCB BANK PLC
TARKWA, ACCRA
1994.05 - 1999.11
- Leveraged strong working knowledge of products and systems within [Type] industry.
- Supervised accounting department operations and team of [Number] employees.
- Managed assigned accounts and monitored payment status to reduce past-due payments.
- Formulated marketing and advertising strategies for continuous business growth.
Education
Master of Business Administration - MARKETING
UNIVERSITY OF GHANA
GHANA 2008.09 - 2010.06
Bachelor of Business Administration - INSURANCE
UNIVERSITY OF GHANA
GHANA 2002.09 - 2006.06
Certificate of Higher Education - TREASURY MANAGEMENT
INSTITUTE OF CHARTERD ACCOUNTANTS
2012.04 - 2012.12
Skills
- Superior communication skills
- Employee performance reviews
- Process improvement
- Ordering procedures
- Outstanding time management
- Resource allocation
- Employee retention strategies
- Service management
- Team development strategies
- Excellent communication
- Motivational leadership
- Customer relationship management
- Key Performance Indicator (KPI) management
- Employee coaching and mentorship
Timeline
CLEARING-LEAD CTS/ACH
GCB BANK PLC
2017.04 - Current
Certificate of Higher Education - TREASURY MANAGEMENT
INSTITUTE OF CHARTERD ACCOUNTANTS
2012.04 - 2012.12
Master of Business Administration - MARKETING
UNIVERSITY OF GHANA
2008.09 - 2010.06
Bachelor of Business Administration - INSURANCE
UNIVERSITY OF GHANA
2002.09 - 2006.06
Systems administrator
GCB BANK PLC
1999.12 - 2005.01
CASHIER,SAVINGS/CURRENT ACCOUNTS OFFICER
GCB BANK PLC
1994.05 - 1999.11