Samuel Acheampong Kessie
Accra
Summary
Dynamic Account Manager with a proven track record at NCR Atleos Ghana Limited, excelling in client relationship management and strategic account planning. Expert in driving revenue growth through effective negotiation tactics and customer acquisition strategies, consistently enhancing service delivery and client satisfaction. Committed to identifying opportunities and fostering cross-functional collaboration to achieve business objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Manager
NCR Atleos Ghana Limited
ACCRA
06.2010 - Current
- Cultivated new accounts and enhanced services for existing clients to increase revenue.
- Developed strong customer relationships, resolving service requests swiftly to drive sales growth.
- Analyzed market trends and competitor activities to inform effective sales strategies.
- Generated monthly sales audit reports to assess performance and identify expansion opportunities.
- Tracked data using CRM to optimize lead generation strategies.
- Negotiated pricing agreements and logistics arrangements with clients to improve retention rates.
- Managed client relationships, ensuring satisfaction through regular reviews and communication.
- Provided training on NCR systems and software tools for client onboarding and support.
Account Executive
Nas Inter-Global Networks Ltd
ACCRA
10.2005 - 04.2010
- Cultivated customer relationships, driving revenue growth through strategic engagement.
- Developed personalized communication strategies to enhance client interactions.
- Coordinated project timelines for timely service delivery.
- Conducted market research to identify new business opportunities and trends.
- Negotiated pricing and logistics agreements with clients to maximize profitability.
- Prepared sales presentations using insights from client feedback and market analysis.
- Managed account portfolios, ensuring client satisfaction and retention strategies were in place.
- Collaborated with cross-functional teams to enhance service offerings.
Software Trainer /Computer Instructor
NCR Ghana Training School
Accra
05.1999 - 08.2005
- Authored software manuals to enhance user comprehension of product functionalities.
- Developed and managed various training courses, including curricula and assessments.
- Reviewed training delivery methods to improve effectiveness and reduce costs.
- Scheduled training sessions considering availability of classrooms, equipment, and instructors.
- Designed Microsoft courses tailored to student needs based on evaluations.
- Provided supplementary materials to support training initiatives.
- Clarified goals and expectations for trainees to ensure understanding.
- Created skill-specific training programs to facilitate employee development.
Education
MBA - Marketing
Central University
Accra, Ghana10-2019
Bachelor of Science - Banking And Financial
Central University
Accra, Ghana06-2005
Training - Public Relation, Advertising, Sales and Marketing
Ghana Institute of Journalism - GIJ
Accra, Ghana05-1999
Computer And Software Training - Diploma IMIS – Local, Business Communication, Quantitative Methods, Networking, Programming, Microsoft Office Suite
NCR Ghana Computer Training School
Accra, Ghana05.1998
Skills
- Sales solutions and training
- Effective communication
- Customer acquisition strategies
- Contract preparation and management
- Strategic account planning
- Sales techniques and forecasting
- Client relationship management
- Project management skills
- Issue resolution expertise
- Negotiation tactics
- Revenue retention and growth
- Team collaboration and support
- Opportunity identification and upselling
- Cross-functional teamwork
Accomplishments
- Have exceeded several sales objectives over the period of my employment.
- Consistence in generating revenue and reducing Account Receivables.
- Created a highly effective new programme that significantly impacted efficiency and improved operations.
- Drove high sales and revenue within my organization. Thus improving high profitability of the company.
- Consistently maintained high customer satisfaction ratings.
- Maintaining and increasing Market and Wallet Share
- Drove high revenue and reduce costs.
Languages
- English, First Language
- Akan, C2 Proficient
- Ga Adangbe, C2 Proficient
Areas Of Training And Knowledge
- Salesforce
- Project Management
- Customer Relationship management
- Software Subscription Sales
- Software As a Service
- Enterprise Solution Sales
Certification
- Bachelor of Science in Banking and Finance
- Master of Business Administration in Marketing
Languages
English
First Language
References
References available upon request.
Timeline
Account Manager
NCR Atleos Ghana Limited
06.2010 - Current
Account Executive
Nas Inter-Global Networks Ltd
10.2005 - 04.2010
Software Trainer /Computer Instructor
NCR Ghana Training School
05.1999 - 08.2005
MBA - Marketing
Central University
Bachelor of Science - Banking And Financial
Central University
Training - Public Relation, Advertising, Sales and Marketing
Ghana Institute of Journalism - GIJ
Computer And Software Training - Diploma IMIS – Local, Business Communication, Quantitative Methods, Networking, Programming, Microsoft Office Suite
NCR Ghana Computer Training School
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