Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
MIS SERVICE PERSONEL
GHANA FREE ZONE AUTHORITIES
11.2022 - 10.2023
Aided in Installing and configuring computer hardware, operating systems and applications
Troubleshooting system and network problems, diagnosing and resolving hardware and software faults
Resolved technical and application problems via helpdesk both over phone and in person
Diagnosed hardware and software faults quickly and effectively for optimal network operations
Provided ongoing, proactive and helpful technical support for people using network
Consulted with clients to verify roots and causes of computer problems.
IT Support Assistant
NUJENIX COMPANY LIMITED
09.2020 - 11.2022
Assisted in network maintenance, ensuring smooth connectivity for all users.
Optimized hardware performance through regular maintenance checks and upgrades when necessary.
Diagnosed and troubleshot hardware, software and network issues.
Education
Diploma of Higher Education - SYSTEM ENGINEERING
IPMC College of Technology
ACCRA, GHANA
01.2022
WASSCE CERTIFICATE - GENERAL ARTS
ADONTEN SENIOR HIGH SCHOOL
ABURI, GHANA
01.2018
BECE CERTIFICATE -
ST JAMES ANGLICAN TEIMAN
ACCRA, GHANA
01.2015
Skills
Outstanding customer service
Network troubleshooting
Problem-solving
Communication skills
Application installations
Hardware upgrades
Proficient in Microsoft Windows Server 2012R2 and 2016
Identifying and Troubleshooting
Multitasking Abilities
OBJECTIVES
To secure a challenging position in a reputable organization to expand my
learning, knowledge, and skills. I aim to secure a responsible career
opportunity to fully utilize my training and skills while making a
significant contribution to the company's success
Hardworking, initiative-taking professional eager to contribute combined
knowledge and skills to enhance business performance. Operates
effectively in both individual and team capacities, leveraging a seasoned
work ethic to quickly adapt to different processes and drive company
objectives. Resourceful and purposeful with a passion for growth and
efficiency to meet company needs and increase service value.
Seeking and maintaining a full-time position that offers professional
challenges utilizing interpersonal skills, excellent time management, and
problem-solving abilities. A reliable worker with time management and
computer skills. A driven and detail-oriented individual with a desire to
use analytical and problem-solving skills to meet goals. Resourceful team
player with experience in common software applications and social media
platforms
References
GHANA FREE ZONE MIS ASSITANT HEAD ISAAC +23357452007
GHANA FREE ZONE MIS STAFF KOJO ANTWI +23354148405
NUJENIX COMPANY LIMITED CEO NANA TWUM BARIMA, +233241843656
Act&Head of Research Department/Procurement Officer at National Association Of Local Authorities Of GhanaAct&Head of Research Department/Procurement Officer at National Association Of Local Authorities Of Ghana
Accounts Assistant at Sharjah Airport International Free Zone Authority, SAIF ZoneAccounts Assistant at Sharjah Airport International Free Zone Authority, SAIF Zone