Summary
Overview
Work History
Education
Skills
OBJECTIVES
References
Certification
Timeline
Generic

SAMUEL ACHEAMPONG

ACCRA

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

3
3
years of professional experience
1
1
Certification

Work History

MIS SERVICE PERSONEL

GHANA FREE ZONE AUTHORITIES
11.2022 - 10.2023
  • Aided in Installing and configuring computer hardware, operating systems and applications
  • Troubleshooting system and network problems, diagnosing and resolving hardware and software faults
  • Resolved technical and application problems via helpdesk both over phone and in person
  • Diagnosed hardware and software faults quickly and effectively for optimal network operations
  • Provided ongoing, proactive and helpful technical support for people using network
  • Consulted with clients to verify roots and causes of computer problems.

IT Support Assistant

NUJENIX COMPANY LIMITED
09.2020 - 11.2022


  • Assisted in network maintenance, ensuring smooth connectivity for all users.
  • Optimized hardware performance through regular maintenance checks and upgrades when necessary.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Diploma of Higher Education - SYSTEM ENGINEERING

IPMC College of Technology
ACCRA, GHANA
01.2022

WASSCE CERTIFICATE - GENERAL ARTS

ADONTEN SENIOR HIGH SCHOOL
ABURI, GHANA
01.2018

BECE CERTIFICATE -

ST JAMES ANGLICAN TEIMAN
ACCRA, GHANA
01.2015

Skills

  • Outstanding customer service
  • Network troubleshooting
  • Problem-solving
  • Communication skills
  • Application installations
  • Hardware upgrades
  • Proficient in Microsoft Windows Server 2012R2 and 2016
  • Identifying and Troubleshooting
  • Multitasking Abilities

OBJECTIVES

  • To secure a challenging position in a reputable organization to expand my
    learning, knowledge, and skills. I aim to secure a responsible career
    opportunity to fully utilize my training and skills while making a
    significant contribution to the company's success


  • Hardworking, initiative-taking professional eager to contribute combined
    knowledge and skills to enhance business performance. Operates
    effectively in both individual and team capacities, leveraging a seasoned
    work ethic to quickly adapt to different processes and drive company
    objectives. Resourceful and purposeful with a passion for growth and
    efficiency to meet company needs and increase service value.


  • Seeking and maintaining a full-time position that offers professional
    challenges utilizing interpersonal skills, excellent time management, and
    problem-solving abilities. A reliable worker with time management and
    computer skills. A driven and detail-oriented individual with a desire to
    use analytical and problem-solving skills to meet goals. Resourceful team
    player with experience in common software applications and social media
    platforms

References

  • GHANA FREE ZONE MIS ASSITANT HEAD ISAAC +23357452007
  • GHANA FREE ZONE MIS STAFF KOJO ANTWI +23354148405
  • NUJENIX COMPANY LIMITED CEO NANA TWUM BARIMA, +233241843656

Certification

  • GOOGLE TECHNICAL SUPPORT

Timeline

MIS SERVICE PERSONEL

GHANA FREE ZONE AUTHORITIES
11.2022 - 10.2023

IT Support Assistant

NUJENIX COMPANY LIMITED
09.2020 - 11.2022

Diploma of Higher Education - SYSTEM ENGINEERING

IPMC College of Technology

WASSCE CERTIFICATE - GENERAL ARTS

ADONTEN SENIOR HIGH SCHOOL

BECE CERTIFICATE -

ST JAMES ANGLICAN TEIMAN
SAMUEL ACHEAMPONG