Hi, I’m
NANA YAW ADU DA-COSTA
Administrator
ACCRA-NORTH
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
11
years of professional experience
Work History
Perez Chapel International
Administrative Assistant
11.2018 - Current
Job overview
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
PRIVATE
CARE-GIVER
02.2016 - 01.2017
Job overview
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Social Security And National Insurance Trust, SSNIT
Data Entry Clerk
10.2014 - 12.2015
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
HOLLARD INSURANCE
INTERN
06.2013 - 08.2013
Job overview
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported underwriting processes for accurate risk assessment and policy pricing.
- Assisted clients in filing claims by gathering necessary documentation and information for a smooth process.
- Streamlined office operations with effective organizational skills and attention to detail, leading to increased productivity.
Education
UNIVERSITY OF MEDIA, ARTS AND COMMUNICATION-GHANA INSTITUE OF JOURNALISM
Master of Arts from Development Communication
08.2023
University Overview
- Audit Committee Head, Graduate Students Association -Unimac IJ Chapter.
- Dissertation: EXAMINING THE VIEWS OF ROAD USERS ON ROAD SAFETY REGULATIONS AND POLICIES AS SOCIAL AND BEHAVIOURAL CHANGE COMMUNICATION TOOLS IN GHANA: A STUDY AT THE GA NORTH DISTRICT, ACCRA.
- DEPUTY ELECTORAL COMMISSIONER of UNIVERSITY OF MEDIA ARTS and COMMUNICATION-INSTITUE OF JOURNALISM ELECTORATE
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Science from Actuarial Science
06.2014
University Overview
- Da-Costa Nana Yaw Adu, Hollard Insurance , 2013.
ST. PETERS SENIOR SECONDARY SCHOOLNkwatia-Kwahu, Eastern Region.
from Business Management
06.2009
Skills
- Data Entry
- Customer Service
- Filing and data archiving
- Invoice Processing
- Administrative Support
- File Organization
- Computer Proficiency
- Strong Problem Solver
- Critical Thinking
- Documentation and Recordkeeping
- Microsoft Office Suite
- Professional Communication
Activities
I love to work within a framework that impacts positively the global economy and ensures sustainable development. I am always ready to learn and improve upon my skills. I speak Ga, Twi and English. I have studied a little French and Japanese. With the help of my team members we worked on a project which presented other investment venues the University Teachers Association of Ghana could venture in to enable them ready for retirement, in my final year in the university. I studied a little of rudiments in music and presented a project on the importance of pricing or cost during an event after University.
References
- BISHOP OHENE BENJAMIN ABOAGYE, PRESIDING BISHOP, PEREZ CHAPEL INTERNATIONAL, 0543388110
- MRS. REGINA ESI SAM, BRANCH MANAGER, SSNIT AIRPORT BRANCH, 0277422780
Languages
English
Advanced (C1)
French
Beginner (A1)
Timeline
Administrative Assistant
Perez Chapel International
11.2018 - Current
CARE-GIVER
PRIVATE
02.2016 - 01.2017
Data Entry Clerk
Social Security And National Insurance Trust, SSNIT
10.2014 - 12.2015
INTERN
HOLLARD INSURANCE
06.2013 - 08.2013
UNIVERSITY OF MEDIA, ARTS AND COMMUNICATION-GHANA INSTITUE OF JOURNALISM
Master of Arts from Development Communication
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Science from Actuarial Science
ST. PETERS SENIOR SECONDARY SCHOOL
from Business Management
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