SAMPSON A. AMANING

• Responsible for overseeing all aspects of the branch's operations, driving customer satisfaction, maintaining operational efficiency, and leading a team of employees.
• Maintain relationships with existing customers, ensuring high levels of customer satisfaction and retention.
• Monitor sales performance, analyze market trends, and adjust strategies accordingly.
• Collaborate with the marketing team to develop effective promotional campaigns.
• Oversee day-to-day branch operations, including inventory management, equipment servicing, and rental activities.
• Manage the branch's budget, monitor expenses, and optimize financial performance.
• Ensure compliance with company policies, procedures, and safety standards.
• Implement operational improvements to enhance efficiency and productivity.
• Oversee the supply chain and logistics operations of the branch, ensuring efficient inventory management, timely deliveries, and cost-effective processes.
• Collaborate with the procurement team to source reliable local suppliers, negotiate contracts, and ensure competitive pricing.
• Implement effective logistics strategies, including transportation, warehousing, and distribution, to streamline operations and minimize lead times.
• Monitor and analyze key supply chain metrics, such as order fulfillment, on-time deliveries, and inventory turnover, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with customs, import/export regulations, and documentation requirements for the importation and exportation of heavy equipment.
• Recruit, train, and motivate a high-performing team of employees.
• Provide guidance, coaching, and performance feedback to staff members.
• Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
• Conduct regular team meetings, communicate goals and objectives, and recognize achievements.
• Identify training needs and coordinate with HRM and GCM to enhance employee skills and knowledge.
• Build and maintain strong relationships with key customers and industry stakeholders.
• Resolve customer complaints and ensure prompt and satisfactory resolution.
• Stay updated on industry trends, customer demands, and competitor activities.
• Anticipate customer needs and provide personalized solutions and recommendations.
• Collaborate with the service team to ensure timely and efficient equipment maintenance and repairs.
• Manage all legal aspects related to the branch's operations, including contracts, agreements, and regulatory compliance.
• Stay updated on relevant laws, regulations, and government policies impacting the heavy equipment industry.
• Ensure compliance with all applicable legal and regulatory requirements, including licensing, permits, and safety standards.
• Liaise with government authorities and agencies to facilitate smooth operations, resolve issues, and maintain positive relationships.
• Collaborate with legal counsel, when necessary, to address legal matters and mitigate risks.

Achievements

• Successfully reduced customer complaints and increased customer confidence with HMD.
• My able leadership has helped improve psychological safety of employees.
• Improved communication among team members.
• Successfully added a key account to the customer database.
• Optimized efficiency and productivity of the organization

• Responsible for leading the sales and rental operations within the dealership, maximizing return on investment, and ensuring customer satisfaction.
• Ensuring growth and the overall health of our sales and rental revenue streams.
• Leading in the development of sales strategies for the Ghana Operation.
• Develop and execute Sales Department marketing plan, and review progress monthly to ensure achievement of departmental goals, while realizing a minimum of AOP targets, market share.
• Work with Commercial Director, Sales Advisors, and Rental Coordinators to determine product pricing.
• Ensuring accurate and on-time CRM: HubSpot report.
• Responsible for all key accounts and increasing HMD customer portfolio.
• Ensuring a mix of sales products.
• Ensuring cross-selling and upselling.
• Maintain a complete pricing strategy to achieve budgeted sales, market share, and financial objectives.
• Leading in the implementation of the vision and mission.
• Supporting and evaluating the work of the Ghana sales team to enhance high performance.
• Maintaining awareness of the competitive market landscape, expansion opportunities, and growth potential.
• Work collaboratively across teams, including Aftersales, Customer Support, and Marketing.
• Establish the inbound lead requirements needed to meet your sales objectives.
• Provide full visibility into the sales pipeline at every stage of development.
• Leading in sharing best practices and implementing common processes throughout the Sales Department.

Achievements

• Successfully revived dormant key accounts resulting in meeting the 2023 revenue target.
• Contributed to achieving 60-70% of the company's total sales revenue in 2023
• Played a key role in driving the resurgence of important accounts, resulting in increased aftersales revenue in 2023.
• Enhanced cross and upselling techniques in 2023

• Responsible for managing all rental operations, recruiting employees, contributing to net sales, reducing maintenance costs, and ensuring timely and accurate operational reporting.

Achievement

• Optimized fleet usage resulting in a significant 40% boost in utilization.
• Introduced new rental policies to safeguard the rental operations in order to enhance the Control system
• Implemented reward system to enhance customer and employee satisfaction.
• Streamlined and standardized rental procedures by introducing a fixed rate policy in Ghana, resulting in improved customer satisfaction.
• Sustained and expanded customer database following the implementation of a new policy
• Introduced lease to buy agreement in USD
• Reduced customer complaints by conducting regular site visits and maintaining effective communication
• Constructed community borehole in Pameng as corporate social responsibility
• Suggested and voluntarily stayed on an equipment rental site throughout the 2020 Covid-19 pandemic and nationwide lockdown to ensure consistent revenue growth.

• Responsible for managing all financial transactions, recruiting employees, reconciling accounts, and providing timely and accurate financial data for management decision-making.
• Recruiting of employees and salary negotiation on behalf of management.
• Responsible for compliance management in terms of internal control, adherence to set procedures, approvals, statutory compliances, and legal compliances. Analyzing market trends and competitive environments.

Responsible for preparing payroll, submission of the various statutory returns such as corporate tax, PAYE, VAT returns, and SSF in compliance with the law.

• Preparation and analysis of monthly operating results for the various business units.
• Preparation of financial statements for publication and management decision making in accordance with strict reporting deadlines and regulatory requirements.
• Help support enforcement of business plans for the period.
• Help ensure policies and processes are fully enforced across the organization and complied mandatorily.
• Advises management on potential risk and threats to the business on machine rental.
• Responsible for cash flow management and payables functions.
• Support with preparing and analyzing budgets and quarterly forecasts.
• Liaising with Logistics Executive for proper maintenance and reporting of inventories.
• Reconciliation of Monthly Fixed Asset, Accounts Receivables, and payable balance.

Preparation of bank reconciliation statements.

• Responsible for managing after-sales accounts, reconciling accounts receivable, and providing timely and accurate financial data for management decision-making.
• Advises management on potential risks and threats to the business on after-sales activities.
• Responsible for compliance management in terms of internal control, adherence to set procedures, approvals, statutory compliances, and legal compliances.
• Help support enforcement of business plans for the period.
• Help ensure policies and processes are fully enforced across the organization and complied mandatorily.
• Responsible for cash flow management and receivables functions.
• Support with preparing and analyzing budgets and quarterly forecasts.
• Reconciliation of the Monthly Accounts Receivable report for the management meeting.

Achievements

• Successfully reconciled all receivable account which have been pending for 3 years to identify huge outstanding debt of $1,700,000
• Successfully reduced after sales accounts receivables to $895,000 within 6months in office.
• Assisted in crafting a post-sales policy that ensured the protection of both employees and customers.
• Streamlined Control environments through policy development
• Streamlined processes for planning and reporting

• Responsible for managing and reconciling accounts payable, providing timely and accurate financial data, and ensuring costing of imports and analysis.
• Advises management on potential risks and threats to the business.
• Responsible for compliance management in terms of internal control, adherence to set procedures, approvals, statutory compliances, and legal compliances.. Analyzing market trends and competitive environments.
• Support preparation and analyses of monthly operating results for the various business units.
• Support preparation of financial statements for publication and management decision making in accordance with strict reporting deadlines and regulatory requirements.
• Help support enforcement of business plans for the period.
• Help ensure policies and processes are fully enforced across the organization and complied mandatorily.
• Responsible for cash flow management and payables functions.
• Support with preparing and analyzing budgets and quarterly forecasts.
• Liaising with Logistics Executive for proper maintenance and reporting of inventories.
• Reconciliation of Monthly Inventory balance between General Ledger and Stocks Ledger.
• Preparation of bank reconciliation statements.
• Weekly Cash Count with Cashier.

Achievements

• Successfully reconciled a distributor's account and discovered a direct debit of USD 30,000 into the SC Johnson Account, representing cash withdrawn by the proprietor, which has been in dispute since 2010 - August 2012.
• Developed a forex tracking template, which ensured that when exchange rates go above the threshold set for costing, management is advised for corrective action.
• Successfully organized the warehouse, resulting in a complete reduction of the complaints of short packaging.
• Improved the control environments through the development of local policies.
• Improved the planning and reporting environment.

• Responsible for reconciling sundry creditors and other payables accounts, updating navigational and air charges, and recovering doubtful debts.
• Prepared a comprehensive credit control plan and conducted weekly visitation, which ensured the recovery of doubtful debts.

• Responsible for preparing payment vouchers, issuing cheques, coding vouchers and journals, and tracking and recovering accountable imprest.