Summary
Overview
Work History
Education
Skills
Personal Qualities
Hometown
Additional Competencies
Personal Information
References
Hobbies and Interests
Timeline
Receptionist
Sampson Owusu

Sampson Owusu

Kumasi

Summary

A seasoned professional with a proven track record in operations management and customer relationship management, I have significantly contributed to revenue generation and customer acquisition at i-Com Solutions (Airtel Ghana). Leveraging skills in contract negotiation and purchasing, I excel in driving business growth and fostering strong customer connections.

Overview

10
10
years of professional experience

Work History

Proprietor

Sammart 02 Ventures
01.2018
  • Developing strategies to improve sales
  • Doing direct sales and explaining product features to customers
  • Writing of monthly reports on sales trend
  • Entering daily records on sales
  • Receiving money and making payment into business account.

Customer Service & Sales Supervisor

i-Com Solutions (Airtel Ghana)
01.2015 - 01.2018
  • Dispatching Airtel products to our various shops
  • Handling complaints about Airtel services and products
  • Training and monitoring shop managers
  • Handling other services like sim replacement, porting, internet setting etc.

Loans Manager

Royal Winners Micro Finance - Kumasi
01.2012 - 01.2014
  • Monthly and Periodic report on loan disbursement
  • Undertaking credit worthy check on clients before disbursement
  • Providing professional advice and information to business clients on loans and investments
  • Preparation of debit and credit vouchers
  • Applying loan recovery measures on defaulters
  • Sketching the routes to borrowers’ residence (location)
  • Explaining loan terms and conditions to clients and filling of loan forms.

Sales Executive & Supervisor

Bebeto Distilleries Limited - Kumasi
01.2011 - 01.2012
  • Stock counting and balancing
  • Handling of receipts and dispatches
  • Processing of documents and Periodic reporting
  • Proper house keeping
  • Customer prospecting and objection handling
  • Undertaking promotional activities within the assigned territory to improve sales.

Public Relations Officer

National Health Insurance Scheme - Goaso
01.2010 - 01.2011
  • Sorting NHIS cards and vetting claims sheets
  • Dispatching information and educating the public
  • Analysing dispatched information and its impact or patronage
  • Recording of clients information.

Senior Marketing Officer

My Hope Micro Finance Ltd - Kumasi
01.2009 - 01.2010
  • Prospecting of customers and potential businesses
  • Conducting market research and intelligence to inform marketing tactics
  • Handling objections and explaining products features to clients
  • Researching and reporting on external opportunities
  • Selling and promoting other bank products e.g
  • Cars, cloths etc.

Records / Stores Officer

New Edubiase Government Hospital (NSS)
01.2008 - 01.2009
  • Data entries on hospital equipments
  • Collection of revenue and issuance of receipts
  • Purchasing new equipments to replace spoilt ones
  • Recording information about patients and issuing folders to them.

Education

BSc Marketing, Management Information Systems, Human Resource Management, Professional Selling, Managerial Economics, International Marketing, Strategic Marketing Management -

University of Cape Coast

HND Marketing, Mgt Info For Marketing Decisions, Marketing Operations, Selling and Sales Management, Analysis and Decision, Project Management, Computer Literacy -

Sunyani Polytechnic

S. S. S. C. E., General Arts -

T. I. Ahmadiyya S.S.S.

Skills

  • Operations Management
  • Revenue Generation
  • Purchasing and planning
  • Customer Relationship Management
  • Contract Negotiation
  • Customer Acquisition

Personal Qualities

  • Good communication and human relationship skills
  • Quickly adapt to challenges and changing environment
  • Always seek excellent customer service delivery
  • Ability to work under pressure and analysing problems
  • Team player and hard working
  • Computer literate and hardware technician

Hometown

Akrodie

Additional Competencies

A shrewd and responsible person who has the aptitude to succeed in an extremely competitive environment whilst consistently striving to achieve meritorious standards of work and always seeking to pursue a successful career. A quick learner with strong work ethics who is also team spirited, self-motivated, confident, honest and a very committed individual.

Personal Information

  • Date of Birth: 08/10/83
  • Nationality: Ghanaian
  • Marital Status: Married
  • Religion: Christianity

References

  • Mr. Samuel Yaw Amankwaa, Marketing Manager, Bebeto Limited, Kumasi, 0244281800
  • Shadrack Obeng-Yeboah, Legal Practitioner, Obeng Manu Law Firm, Ahodwo, 0244448690
  • Mr. Nkrumah Farouk, Business Man, Kumasi, 0205282805

Hobbies and Interests

  • Attending seminars
  • Reading books
  • Watching football matches
  • Listening to music

Timeline

Proprietor

Sammart 02 Ventures
01.2018

Customer Service & Sales Supervisor

i-Com Solutions (Airtel Ghana)
01.2015 - 01.2018

Loans Manager

Royal Winners Micro Finance - Kumasi
01.2012 - 01.2014

Sales Executive & Supervisor

Bebeto Distilleries Limited - Kumasi
01.2011 - 01.2012

Public Relations Officer

National Health Insurance Scheme - Goaso
01.2010 - 01.2011

Senior Marketing Officer

My Hope Micro Finance Ltd - Kumasi
01.2009 - 01.2010

Records / Stores Officer

New Edubiase Government Hospital (NSS)
01.2008 - 01.2009

BSc Marketing, Management Information Systems, Human Resource Management, Professional Selling, Managerial Economics, International Marketing, Strategic Marketing Management -

University of Cape Coast

HND Marketing, Mgt Info For Marketing Decisions, Marketing Operations, Selling and Sales Management, Analysis and Decision, Project Management, Computer Literacy -

Sunyani Polytechnic

S. S. S. C. E., General Arts -

T. I. Ahmadiyya S.S.S.

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