Dynamic, Analytical, Organised and Detail-Oriented Operations, Logistics, Procurement and Supply chain Professional with 20 years of experience in enhancing operational efficiency and customer satisfaction. Leveraged operations expertise and excellent communication skills to streamline processes, significantly boosting team productivity. Known for innovative solutions and fostering strong relationships, consistently achieving and surpassing performance targets.
Overview
21
21
years of professional experience
Work History
Operations Executive
Sage Distribution Limited ( Oil and Gas Supplies)
10.2010 - Current
Continuously assessed risk factors associated with daily operations and implementing contingency plans necessary to mitigate potential challenges and ensure seamless operations.
Supervised daily Oil and Gas transactions, ensuring smooth operations and collaboration with other relevant departments to ensure successful delivery of products to consumers.
Monitored industry trends to stay current on best practices in Oil and Gas operations, incorporating relevant insights into daily operations as needed and Recommends efficiencies for improvement of transportation system operations.
Supervised and trained new personnel in high-quality operations and company processes and procedures.
Participated in overhauling outdated procedures to modernize operations and Inspected loading operations for improvements in efficiency and safety.
Supervised logistics functions and operations and led operational initiatives to solve ongoing strategic operations challenges.
Managed terminals and depots operations and verified proper shipment such as, loading, unloading and dispatch of Oil and Gas procedures.
Streamlined logistics operations by implementing efficient inventory management processes and workflow improvements.
Streamlined operational efficiency such as error detection and control, quality and statistical analysis of processes and procedures.
Executed tactical operations with accuracy and control.
Drafted and disseminated daily sales and stocks reports with the aid of operations management systems, Enterprise Resource Planning system and Enterprise Relational Database management system.
Streamlined operations by implementing effective procedures and implementing efficient processes and workflow strategies.
Warehouse Manager
Sunda International Investment Ghana Ltd. (Hardware and Construction Supplies)
01.2009 - 10.2010
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution and clerical administration.
Direct and supervised receiving, holding, controlling and issuing of goods in the warehouse to clients and user departments.
Maintained a safe work environment by enforcing strict adherence to safety and good warehouse practice guidelines and company policies.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery and ensures supply documentation such as waybill, bill of lading, packing list, invoices, materials requisition notes and local purchase orders are correct with appropriate approvals before goods are received or dispatched.
Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking and implementing new inventory management systems and procedures.
Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale and consistently accomplish operations goals and exceed performance targets.
Offered expertise in inventory management and current stock levels to internal teams, sales and customers to facilitate accuracy and product availability to address any issues related to product shortages or shipment delays.
Ensured compliance with safety regulations through regular inspections, staff training, and policy implementation.
Streamlined warehouse operations, leading to more efficient inventory management system by implementing advanced software solution.
Logistics and Sales Manager
MotorKing Ghana Ltd ( Motorcycle and Tricycle Supplies)
01.2008 - 10.2008
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies by building long-lasting client relationships through excellent customer service and consistent followups.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Attended industry events and conventions to expain sales opportunities.
Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage and Conducted comprehensive market research to identify new opportunities and trends.
Provide warehouse and stores functions and roles such as receiving, holding, controlling and issuing of goods to clients and user departments.
Involved in company's import documentation, clearing and forwarding.
Inspection and Valuation Officer
Bivac International Ghana Ltd (Destination Inspection)
03.2004 - 12.2007
Prepared comprehensive valuation reports, clearly presenting market value findings and recommendations to importers and clearing companies.
Enhanced client satisfaction with timely and accurate valuation reports, adhering to strict deadlines to ensure seamless import and export cargo operations and handling.
Collaborated with team members to ensure consistent appraisal methodologies and reporting standards across all valuations and processing of final classification and valuation reports to enable importers and clearing agents clear their goods at the airport and land borders.
Valuation and assessment of import duties and tariffs in line of the Transactional price database.
Improved the efficiency of the valuation process by creating custom templates for generating standardized reports in line with the Transactional price database.
Maintained up-to-date knowledge of industry regulations, ensuring compliance in all valuation activities.
Involved in customs classification and harmonized code systems with corresponding rates and charges for accurate valuation purposes.
Random inspections of import and export goods in collaboration with customs officials to determine quantity and specs for valuation and classification purposes.
Produced reports with detailed valuations taking into cognisance Transactional price database vrs products market values with regards to state warehouse valuation penalties and duty collection.
Testified in official hearings about Transacional Price Database value, Market value and Commissioner values with regards to value computation and error detections.
Education
Bachelor Of Science - Procurement And Logistics Management
Ghana Communications Technology University
2024
Diploma - Logistics And Transportation Management
Athena Global Education
Online
2024
Certificate - Emotional Intelligence And Professionalism
JOBBERMAN BUSINESS TRAINING
Tema, Ghana
2022
Certificate - Public Procurement And Contract Management
World Bank
Online
2019
Certificate - Customs Classification And Valuation
Bivac International
Ho, Ghana
2006
Diploma - Cargo Handling
International School of Aviation
Tema, Ghana
2004
Skills
Qualitative and Quantitative skills
Operations database, ERP, Alfred desktop, Excel and Statistical skills
Computer software and application skills
Procurement and Logistics soft skills
Operations leadership skills
Warehouse Handling and Operations skills
Excellent Communication and Negotiation skills
Good Driving skills
Reference
Mr. Henry Boateng
Operations Manager
Sage Distribution Limited
233263008319
Mr. Agyeman-Prempeh Nana
Procurement and Logistics Lecturer
Ghana Communication Technology University
233501136291
Timeline
Operations Executive
Sage Distribution Limited ( Oil and Gas Supplies)
10.2010 - Current
Warehouse Manager
Sunda International Investment Ghana Ltd. (Hardware and Construction Supplies)
01.2009 - 10.2010
Logistics and Sales Manager
MotorKing Ghana Ltd ( Motorcycle and Tricycle Supplies)
01.2008 - 10.2008
Inspection and Valuation Officer
Bivac International Ghana Ltd (Destination Inspection)
03.2004 - 12.2007
Bachelor Of Science - Procurement And Logistics Management
Ghana Communications Technology University
Diploma - Logistics And Transportation Management
Athena Global Education
Certificate - Emotional Intelligence And Professionalism
JOBBERMAN BUSINESS TRAINING
Certificate - Public Procurement And Contract Management
World Bank
Certificate - Customs Classification And Valuation
Bivac International
Diploma - Cargo Handling
International School of Aviation
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