Reading, learning new technologies, collaborative exercises
SAMPSON ADDAE
Project Manager
Cantonments, Accra,Greater Accra
Summary
Experienced Managed Services Project Manager with proven track record in delivering on network KPIs according to contractual obligations and excellent reputation for resolving problems and improving customer satisfaction. I have built a strong project management and coordination foundation in field operations. I do this by using my strong interpersonal relations skills to manage customer and other project stakeholders’ expectations.
Overview
1
1
Certification
8
8
years of post-secondary education
9
9
years of professional experience
Work History
OSP Managed Service Project Manager
Huawei Technologies (Ghana) SA Limited
Accra, Greater Accra
03.2019 - Current
- Delivered fiber network operations and maintenance according to contractual obligations.
- Planned and efficiently managed resources for fiber managed services project
- Successfully coordinated operational works with stakeholders to meet contractual obligations.
- Assisted procurement departments with preparation of bid documents to achieve competitive tendering results.
- Prepared efficient and workable standard operating procedures (SOP) for fiber managed services work.
- Achieved high level fiber network KPIs as required by contract
- Prepared clear and concise BOQ for project work.
- Increased customer satisfaction by resolving fiber network related issues within Service Level Agreement (SLA).
- Identified network risks, analyzed information and planned risk response strategies proactively.
- Identified issues, analyzed data and provided solutions to problems.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked closely with customer and stakeholders to maintain optimum levels of communication to effectively and efficiently complete projects.
- Collaborated with supporting departments to meet network KPIs.
- Resolved conflicts and negotiated mutually beneficial agreements suppliers and other third party vendors.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day-day-day operational strategies accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Handled day-to-day implementation of preventive maintenance strategies to achieve high levels of productivity and progression.
OSP Managed Services Project Coordinator
Huawei Technologies (Ghana) SA Limited)
Accra
08.2012 - 02.2019
- Developed and executed effective routine preventive maintenance programs for the optical fibre network.
- Collaborated and liaised with government agencies (Ghana Highway Authority, Department of Urban Roads, Ghana Water Company Limited, Electricity Company of Ghana) on projects that affect optical fiber cables.
- Proactively conducted network risk assessment and plan risk strategies
- Conducted of OSP acceptance/quality tests for new fiber projects.
- Maintained central database for all optical fibre faults for analysis and optimization.
- Proactively prepared and reported on network performance to management
- Immediately conducted regular root cause analysis (RCA) of failures to prevent recurrence.
- Ensuring that subcontractor is performing in accordance with Service Level Agreement (SLA).
- Collaborated project team to achieved level of performance in network KPIs.
- Achieved zero accident with effective implementation of safety policies on projects.
- Assisted Project Manager to efficiently plan and utilize project resources.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled tickets from network operation centre to address issues network issues.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships with project team members and all stakeholders
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked closely with NOC and field engineers to maintain optimum levels of communication to effectively and efficiently resolve network issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
IT Systems Support Engineer
Huawei Technologies (Ghana) SA Limited
08.2011 - 07.2012
- Successfully deployed and configured PCs, and laptops for new staff.
- Proactively troubleshooted of local area network (LAN) connectivity issues before reported by staff.
- Enhanced diagnosis and troubleshooting processes for software and hardware problems.
- Successfully provided desktop support to the Republic of China Embassy.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Received and processed stock into IT resource inventory management system.
Education
Master of Science - Project Management
Kwame Nkrumah University Of Science And Technology
Ghana, Kumasi 08.2019 - 11.2020
Bachelor of Science - Computer Science
University Of Cape Coast
Ghana, Cape Coast 08.2007 - 05.2011
High School Diploma -
Juabeso Senior High School
Western North Region, Juabeso 09.2002 - 07.2005
Skills
Requirements gathering and analysis
Microsoft Office Suite (MS Word, MS Excel, MS Powerpoint, MS Visio, MS Project)Contract management and administration
Conflict resolution and negotiation
Project ManagementData gathering, analysis and report writing
Managed Service Provider (MSP) Relationship Management
Customer service optimization
Preventive maintenance services
Interpersonal and Communication
Research Work
2020 - 11: Assessing the financial effect of road construction projects on telecommunication
companies’ optical fiber network in Ghana. A case of Mobile Telecommunication Network (MTN).
2011 - 05: Using RFID in Ghanaian Public University Libraries. Case Study: University of Cape Coast (UCC) Library
Affiliations
Member (#6558654), Project Management Institute (Ghana Chapter)
Accomplishments
- Huawei Technologies (Ghana) SA Limited “Outstanding Staff” Award 2015
- Huawei Technologies (Ghana) SA Limited “Future Star” Award 2014
Certification
Project Management Professional (PMP)
Interests
Timeline
Project Management Professional (PMP)
11-2020
Master of Science - Project Management
Kwame Nkrumah University Of Science And Technology
08.2019 - 11.2020
OSP Managed Service Project Manager
Huawei Technologies (Ghana) SA Limited
03.2019 - Current
OSP Managed Services Project Coordinator
Huawei Technologies (Ghana) SA Limited)
08.2012 - 02.2019
IT Systems Support Engineer
Huawei Technologies (Ghana) SA Limited
08.2011 - 07.2012
Bachelor of Science - Computer Science
University Of Cape Coast
08.2007 - 05.2011
High School Diploma -
Juabeso Senior High School
09.2002 - 07.2005