Sammiat Limann
Taifa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Vanelim Enterprise
04.2019 - 04.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled a high volume of customer inquiries via phone, email, and chat.
- Addressed customer complaints and worked to resolve issues efficiently while maintaining a positive customer relationship.
- Maintained accurate records of customer interactions and escalated issues when necessary.
- Maintained up-to-date knowledge of product and service changes.
Customer Sales Representative
Auxano Forever
05.2018 - 03.2019
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Implemented cross-selling strategies during client interactions leading to increased sales revenue from existing customers.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
Education
Bachelor of Science - Computer And Information Sciences
University For Development Studies
Navrongo, Ghana07.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Vanelim Enterprise
04.2019 - 04.2022
Customer Sales Representative
Auxano Forever
05.2018 - 03.2019
Bachelor of Science - Computer And Information Sciences
University For Development Studies
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