Summary
Overview
Work History
Education
Skills
Equipmenthandled
Personal Qualifications
Languages
Timeline
Generic

SAMBIANI-BORE TIBANGUEBE

Accra

Summary

With a robust foundation in aftersales support for JCB and Hitachi construction and mining equipment, my role at SMT Africa and CFAO Equipment centers around enhancing customer satisfaction through effective problem-solving and superior service management. Our team's commitment to excellence has been pivotal in diagnosis and repairs, streamlining warehouse processes and optimizing parts consignment stock management. At the core of my professional journey lies a dedication to the mechanics of off-road vehicle servicing, evidenced by my experience with Hitachi and JCB diggers, as well as Toyota and BT forklifts. Bilingual proficiency in English and French complements my technical skills, enabling me to effectively communicate and foster strong client relationships across diverse markets. Ambitious Mechanic Supervisor with 12 years of experience motivating, supervising and delegating tasks to 25 -person team. Versatile and diligent individual proficient in diagnosing mechanical failures and determining corrective actions. In-depth knowledge of job-related diagnostic equipment. Excellent time management and multitasking abilities.

Overview

12
12
years of professional experience

Work History

Mechanic Supervisor - Trainer

Desimone LTD
07.2024 - Current
  • Train the team of mechanics and electricians on site and main yard 10%
  • Carried out planned component rebuild and component change out (engines, transmissions, valves, rams and motors) 40%
  • Diagnose and troubleshoot Hydraulic breakdowns and repairs 5%
  • Attend to mechanical component failure and replace/repairs 10%
  • Diagnosed and troubleshooted electrical faults and repairs 10%
  • Assign jobs to teams and monitor their performance 5%
  • Performed hydraulic tune-ups and PM clinic 10%
  • Collaborated with mechanics, supervisors and equipment operators to understand equipment issues and informed for the development of effective repair strategies. 10%

Parts and Service Sales Supervisor

SMT Ghana Limited
07.2022 - 06.2024
  • Prepare work schedules, budgets and monitor work progress against timelines 5%
  • Lead and coach a team of PSSR 10%
  • Prepare cost estimates for repairs 20%
  • Provide technical support to customers 5%
  • Deal with daily correspondence tracking the work progress and taking necessary actions in light of current resources 40%
  • Monitor and improve productivity, utilization, sales to targets set in AAI 5%
  • Follow up customers machines parts consumptions / performance against machine age then advise customers monthly 5%
  • Forecast parts sales then place orders accordingly bearing in mind aging stock 5%
  • Propose marketing strategies and follow up to implementation. 5%

Parts and Service Sales Supervisor

DEM EQUIPMENT (GHANA) Limited
03.2021 - 07.2022
  • Prepare work schedules, budgets and monitor work progress against timelines 5%
  • Lead and coach a team of PSSR 5%
  • Prepare cost estimates for repairs 20%
  • Provide technical support to customers 5%
  • Deal with daily correspondence tracking the work progress and taking necessary actions in light of current resources 30%
  • Monitor and improve productivity, utilization, sales to targets set in AAI 5%
  • Follow up customers machines parts consumptions / performance against machine age then advise customers monthly 20%
  • Forecast parts sales then place orders accordingly bearing in mind aging stock 5%
  • Propose marketing strategies and follow up to implementation. 5%

Assistant Manager - Field Service

CFAO Equipment Ghana Limited
01.2019 - 02.2021
  • Supervised and monitored the allocation of work and ensured there are appropriate staff members with sufficient experience and technical ability that will maximize profitability
  • Proposed, implemented, and monitored repair procedures to improve the quality of work
  • Implemented and maintained the company operational practices as defined by management and company policy
  • Assessed and recommend staff departmental training needs and requirements
  • Handled customer queries and complains in a timely and efficient manner and referred major or unresolved cases immediately
  • Supported the implementation of marketing and strategies to increase the output of After-sales
  • Monitored and improved productivity, utilization, sales to monthly targets set
  • Weekly reported to superiors the Field team sales progress.

Field Service Technician - Field Service

CFAO Equipment Ghana Limited
09.2012 - 12.2019
  • Carried out Scheduled PM and documented service records
  • Carried out planned component rebuild and component change out
  • Diagnose and troubleshoot Hydraulic breakdowns and repairs
  • Attend to mechanical component failure and replace/repairs
  • Diagnosed and troubleshooted electrical faults and repairs
  • Adhered to environment and safety protocols
  • Performed hydraulic tune-ups and PM clinic
  • Attended training sessions on industrial improvements and equipment modifications
  • Collaborated with other mechanics, supervisors and equipment operators to understand equipment issues and informed for a the development of effective repair strategies.

Education

Bachelor of Technology - Applied Electronic and Systems Engineering -

Regent University College of Science And Technology, Accra
Accra
07.2019

Higher National Diplomat (HND) - Automotive Engineering -

Accra Technical University, Accra
Accra
05.2011

Motor Vehicle Technician - Automobile engineering -

Accra Technical University, Accra
Accra
05.2007

Skills

  • Electrical Troubleshooting and repairs
  • Performance Evaluations
  • Mechanical expertise
  • Hydraulic Systems Proficiency
  • Preventive maintenance procedures
  • Maintaining records
  • Problem-solving abilities
  • Supervisory skills

Equipmenthandled

  • JCB Excavators
  • Payloader
  • Telehandlers
  • Backhoe New Holland combine harvesters TC5000 series and Agric Tractors
  • Hyster XM and Fortens Forklift
  • Toyota Material Handling Equipments

Personal Qualifications

  • Bachelor of Technology - Applied Electronic and Systems Engineering, 07/01/19, Regent University College of Science and Technology, Accra
  • Higher National Diplomat (HND) - Automotive Engineering, 05/01/11, Accra Technical University, Accra
  • Motor Vehicle Technician - Automobile engineering, 05/01/07, Accra Technical University, Accra
  • Certificat d'Aptitude Professionl (CAP) Mechanique Auto, 05/01/05, Lycée Technique de Sokodé, Togo

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)

Timeline

Mechanic Supervisor - Trainer

Desimone LTD
07.2024 - Current

Parts and Service Sales Supervisor

SMT Ghana Limited
07.2022 - 06.2024

Parts and Service Sales Supervisor

DEM EQUIPMENT (GHANA) Limited
03.2021 - 07.2022

Assistant Manager - Field Service

CFAO Equipment Ghana Limited
01.2019 - 02.2021

Field Service Technician - Field Service

CFAO Equipment Ghana Limited
09.2012 - 12.2019

Bachelor of Technology - Applied Electronic and Systems Engineering -

Regent University College of Science And Technology, Accra

Higher National Diplomat (HND) - Automotive Engineering -

Accra Technical University, Accra

Motor Vehicle Technician - Automobile engineering -

Accra Technical University, Accra
SAMBIANI-BORE TIBANGUEBE