With a robust foundation in aftersales support for JCB and Hitachi construction and mining equipment, my role at SMT Africa and CFAO Equipment centers around enhancing customer satisfaction through effective problem-solving and superior service management. Our team's commitment to excellence has been pivotal in diagnosis and repairs, streamlining warehouse processes and optimizing parts consignment stock management. At the core of my professional journey lies a dedication to the mechanics of off-road vehicle servicing, evidenced by my experience with Hitachi and JCB diggers, as well as Toyota and BT forklifts. Bilingual proficiency in English and French complements my technical skills, enabling me to effectively communicate and foster strong client relationships across diverse markets. Ambitious Mechanic Supervisor with 12 years of experience motivating, supervising and delegating tasks to 25 -person team. Versatile and diligent individual proficient in diagnosing mechanical failures and determining corrective actions. In-depth knowledge of job-related diagnostic equipment. Excellent time management and multitasking abilities.