Am a highly talented individual and a team player who aims at improving and working in hand in hand to achieve set goals. I possess strong communication skills and able to interact with people at all levels with strong human relation and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Account Officer
Euracare Multispecialist Hospital
Tarkwa
01.2022 - Current
Improved financial reporting accuracy by streamlining accounting processes and implementing robust internal controls.
Implemented new financial systems that streamlined data processing and reduced manual errors.
Reduced operating expenses by conducting thorough expense analysis and identifying opportunities for cost savings.
Analyzed operational issues and implemented corrective action to maximize profits.
Supported senior management in strategic planning by providing insightful financial analysis and industry benchmarking data.
Enhanced cash flow management by implementing efficient accounts receivable and payable practices.
Strengthened internal communication by developing clear financial reports tailored to the needs of non-finance stakeholders across the organization.
Providing a positive customer experience with fair, friendly and courteous service offering
Collecting of payment in various forms i.e cash, cheques, e-transaction, etc
Resolve customer complaints, guiding and providing them with relevant information.
Reporting, accountability and accurate report monthly on all transaction to management.
Supervising the cashiers and all activities by ensuring they follow accounting policies, safety procedures and customer service standards.
Improved communication within the organization through regular updates on policies, procedures, and key events.
Snr Administrative Officer / Clinic Administrator
Accra Medical Centre
01.2018 - 12.2020
Managing the financial and administrative support i.e. supporting the efficient running of the clinic daily operations.
Administering resource support services.
Ensuring safety and compliance by conducting safety training as well as on-going education on safe practices, site surveying, inspections, mock fire drills, employee incident reporting, etc.
Ensuring medical record compliance by performing random audit
Liaising with various department on inventory control management.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Administrative Assistant (Cashier Department)
Accra Medical Centre
11.2017 - 12.2017
Receiving cash from clients and payment for goods and services.
Recording all activities in the appropriate cash books
Managing daily balancing and reconciling of daily cash transactions.
Working hand in hand with my superior on a daily bases.
Consultant, Personal Solution
Stanbic Bank Ghana Ltd, Tarkwa
10.2014 - 11.2017
Administering personalized solutions to individuals, businesses and SME clients in the form of customized services and tailored products to suit their needs.
In charge of sales of the banks products, opening of new accounts and educating customers on investment opportunities available.
Functions as a customer relations officer dealing with customer service issues for both personal and business customers.
Loan origination and processing for customers.
Conducted a market survey to ascertain the visibility and quality of the banks services it provides to customers for management’s re-strategy.
Managing a portfolio of personal, business and SME accounts
Assisting with frontline support functions including, processing ATM requests and issuing, inter-transfers, balance enquires, etc.
ATM Custodian
Daily balancing of ATM
Performing “add cash” functions.
Processing ATM disputes and conducting journal investigations
Solving ATM malfunctioning issues
ATM accounts reconciliations
Nestle and Pz Sales Coordinator / Warehouse Manager
Sonturk Company Ltd
01.2013 - 01.2014
Going on accompaniment with sales persons and give recommendations.
Managing Key Distributors and Sales Territories for profitability.
Plan and implement micro market activities to drive sales objectives and recommending trade credit to wholesalers / retailers and securing agreement with the KD
Scheduling and undertaking field coaching for nonperforming field sales force and merchandisers
Ensuring loading, offloading and keeping stock inventory in order at the warehouse and salespersons
NSP (National Service Personal) Asst. Territory Manager
Unilever Ghana Ltd
01.2012 - 01.2013
Marketing, selling and distribution of products and supervision of Sales persons.
Working with the TM to ensure achievement of target month on month.
Implementing action plans in building the capabilities of KD sales force and merchandisers.
Scheduling and undertaking field coaching for nonperforming field sales force and merchandisers
Assisting the team leader in product quality checks on the line
Corporate Sales Personal / Asst. Sales Officer
Globacom Ghana Ltd. (GLO)
01.2012 - 01.2012
Scheduling of activation drive for sales persons (Canvassers).
Sale of chip and credit cards.
Interacting with distributors on the sale of the product.
Education
MBA - Management
University of Cape Coast
09.2025
BSc - Marketing
University of Cape Coast
01.2017
Higher National Diploma (HND) - Marketing
Cape Coast Polytechnic
01.2012
Ms - Project Management
University of Mines and Technology
01.2011
WASSCE - Business Accounting
Fiaseman Senior Secondary
01.2006
Skills
Fundamentals of PC usage
Microsoft Windows proficiency
Proficient in MS Word
Microsoft PowerPoint proficiency
Microsoft Excel proficiency
Effective online research skills
ProMED management
Proficient in Finacle
GFG Health Management System
Training
2020 Training on Xero Accounting Software - AMC
2020 nCOVID – 19 Awareness and Prevention Program (Apollo Medskills)
2020 Diploma in Human Resource, Strategic Management – Decision Making Processes and tools, Diploma in Workplace safety and Health and Strategic Management – Business Ethics and Sales (Alison Education Company)
2019 Stanford Seed Transformation Program – Stanford University
2019 Strategies for Personal Growth and Development, Management Strategies for People and Resources (YaliNetwork)
2016 Workshop on Connect methodology by Stanbic Bank
2016 Data Privacy Assessment, Consumer Protection Act RoA Programme, Conflict of interest, Financial crime awareness programme, Treating customers fairly programme, Gifts and Entertainment Programme, (All by Network Next – Stanbic Bank)
2015 Course and training on Anti-Money Laundering, Data Privacy, Fraud awareness
2012 Polio Vaccination at Twifo Praso Government Hospital
2011 Workshop on modern communications and its impact on the society at Cape Coast.
2010 Measles Vaccination project at Twifo Praso Government Hospital
2010 Ministry of health workshop on HIV/AIDS presentation at Twifo Praso Gov’t Hospital
2009 Participated in a conference on Personal Development by Prof. Frimpong Boateng at Cape Coast
SUMMARY OF SKILLS, ACHIEVEMENTS AND EXPERIENCE
Obtain a drivers’ license.
Excellent interpersonal and communication skills.
In-depth skills in Microsoft office and internet application.
Office management, filling and general administration.
Very hardworking and highly motivated team member who is able to adjust to situation and new environment to deliver a good class job when there is available opportunity.
References
Moses Clouch, Executive Director, Accra Medical Centre, Accra, Ghana, 054 528 2136
Michael Dzokoto, Unilever Ghana Limited, Accra, Ghana, 024 492 3861