Salvation Dzefelinam Ati
Accra
Summary
To obtain a position that challenges and provides me with the opportunity to reach my full potential professionally and personally utilizing my abilities.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Lukes Step Farm
Accra
12.2023 - 05.2025
- Ensured workers maintained safe working practices and working environment.
- Managed the daily operations of the Company.
- Worked on the budget and financial performance evaluation.
- Provided daily production and stock report.
- Ensured the maintenance of a clean environment.
- Summarized and worked on daily report received for management’s record.
- Maintained vendor and client relationships.
- Held weekly meetings to ensure a smooth workflow and help achieve weekly goals.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Managed correspondence and communication with clients and suppliers.
- Supported financial tasks including invoice processing and expense tracking.
Accounts Executive
K&A Insurance Brokerage Ltd.
10.2022 - 11.2023
- Managed daily entries in the various books of accounts
- Prepared Management accounts quarterly to aid the preparation of the Intermediary/Brokers Supervision Department returns (SDR)
- Handled the company’s USD and GHS bank accounts to track both payables and receivables by matching them to their corresponding schedules received by our clients
- Updated the report on businesses done with the necessary details for the insured and insurance companies
- Prepared letter heads for premiums paid with cheques to be sent to the insurance companies
- Prepared Memo to the Director regarding new acquisitions and payments required for the office needs
- Captured and filed daily transactions in the system to ensure accurate accounting records and for future references
- Handled and updated commissions receivables reports to aid the preparation of final accounts
- Worked on the individuals and third party businesses/policies to keep track of renewals that were due
- Filing and payments of statutory returns on time
- Prepared Bank Reconciliation Statements for all the individual company bank accounts
- Prepared and submitted expense reports on behalf of team members.
- Reconciled bank accounts on a monthly basis to ensure accuracy of records.
Customer Service Representative (Contract)
Allianz Life Insurance Company Ltd.
10.2021 - 03.2022
- Appointed as Team Leader with duties such as managing team, identifying, escalating pressing issues and reporting to Management
- Assisted management together with the team in preparing scripts for new product during the piloting stage and provided other relevant information required before introducing product to the public
- Professionally attending to and solving customer inquiries and complaints
- Telesales tasks, that is introducing and selling organization’s product and service to potential and existing customers through phone calls
- Preparing and updating issue log books daily
- Obtaining data from the system and working on them together with the team to achieve our daily and weekly targets
- Daily check ups, tracking and retrieving of new data to be converted into successful data hence, increasing successful sales
- Preparing of weekly reports for Management use
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Analyzed customer feedback surveys to identify areas of improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Financial Accounting Services and Account Payables, National Service Personnel
Nestle Ghana Limited
09.2019 - 10.2020
- Provided banks with invoices and clearing documents for payments to be made to foreign vendors
- Communicated with affiliates and vendors to obtain the necessary documents in order to successfully make payments on time
- Regular checks on vendor open items to ensure invoices that were due for payment were made on time
- Prepared Debit Balance Reports and followed up with various departments and the suppliers to resolve issues and obtain payments and refunds
- Raised payment requests to ensure payment is done to both local and foreign vendors
- Assisted in preparing Customs Excise and Preventive Service (CEPS) invoices to aid in clearing their account
- Prepared and analyzed monthly bank balance sheet account reconciliation
- Prepared of Inter-group (IG) Payable and Receivables Report, which is a summary of affiliates report
- Prepared manual instructions to be signed and sent to the bank for payment to be made to both local and foreign vendors
- Daily checks of bank statements for payments received from affiliates and to ensure that invoices that make up the payments were posted and cleared in their accounts
- Worked on Advanced Refund Repayment and clearing
- Prepared Letters of Commitment (LOC) for bank intermediation for the export of goods
- Prepared One Time Vendor (OTV) Forms for one off transaction with new vendors
- Assisted in working on Goods Receipt Invoice Receipt (GRIR)
- Worked on parked and blocked invoices to be released for payment
- Prepared and analyzed On Time Payment (OTP) Reports to achieve the set target for OTP
Intern
Barclays Bank Ghana Limited now ABSA
05.2018 - 07.2018
- Captured card reconciliation between custodian and inquiry desk
- Issued cheque books and credit cards to customers
- Printing of account statements for customers
- Provided customers with their account balances
- Advised customers on which accounts are best appropriate for them
- Assisted the Vault Custodian in cash balancing on excel
- Assisted the operations manager in the ATM management
- Answered customer care calls
- Document filling and updating
Intern
Bureau of Market and Social Research Limited
05.2017 - 07.2017
- Participated in the execution, analysis, interpretation and reporting process of research projects to reflect a client’s business objectives in the presentation and reporting of findings
- Ensured that projects are resourced and implemented correctly
- Ensured that all day to day client liaison assigned run smoothly
- Supported research officers working on projects to understand exactly what is required of them
- Generated daily routine reports
- Data entries
Education
Bachelor of Business Administration - Management Accounting/Managerial Economics/Financial Reporting/Principles Of Accounting/Total Quality Management/Company Law
University of Professional Studies, Accra (UPSA)
06.2019
Skills
- Exceptional communication skills (written and verbal)
- Strong attention to detail and accuracy of information
- Highly organized and strong time management skills
- Working in a team-oriented environment
- Flexibility in problem analysis and solution creation/generation
- Ability to adapt to changing work environments, work priorities and organizational needs
- Computer skills-SAP software experience, Microsoft Office Package (Word, Excel, PowerPoint Access)
- Skype
Leadership Experience
- Communications and Publicity Head, ICGC UPSA Campus Church Jan2016 –May2019
- Preparing and updating of members records and data.
- Following up on members using the membership data
- Sending reminders on church programs using MTN bulk message apps.
- Creating and circulating messages for church programs and activities on all social media platforms.
- Organizing and publicizing both church and recreational programs and activities in and around campus.
Hobbies and Interests
Computer Skills - Proficient in Microsoft Word, PowerPoint, Excel, SAP Software., Interests – Research, Listening to music, watching movies and surfing the internet.
References
- Rockson Dodoo, Operations Manager, 0244215531, K&A Insurance Brokerage Ltd
- Kobby Arhin, Retail and Marketing manager, 024475787, Allianz Life Insurance Company
- Foster Buabeng, Finance Manager, 0544340366, Nestle Ghana Ltd.
- Antoinette Inkoom, Operations Manager, 0577666770, Barclays Bank Ghana
Timeline
Administrative Assistant
Lukes Step Farm
12.2023 - 05.2025
Accounts Executive
K&A Insurance Brokerage Ltd.
10.2022 - 11.2023
Customer Service Representative (Contract)
Allianz Life Insurance Company Ltd.
10.2021 - 03.2022
Financial Accounting Services and Account Payables, National Service Personnel
Nestle Ghana Limited
09.2019 - 10.2020
Intern
Barclays Bank Ghana Limited now ABSA
05.2018 - 07.2018
Intern
Bureau of Market and Social Research Limited
05.2017 - 07.2017
Bachelor of Business Administration - Management Accounting/Managerial Economics/Financial Reporting/Principles Of Accounting/Total Quality Management/Company Law
University of Professional Studies, Accra (UPSA)