Refund - Visa Assistance Refund & Liability Policy
Visa Refusal Policy
Client Responsibility & External Factors
Visa Application
FOR COMPANY USE ONLY
Timeline
SALOME PETRA
Accra
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work history
gh
gh
gh, ghana
2023.05 - 2026.06
Education
NVQ Level 2 -
upsa
ghana
2019.04 - 2025.01
Skills
Calm under pressure
References
Fat, Brothers, Travel Consortium, 2026-06-06
Kingsley Freeman, Bediako, 2026-06-30
Signatures & Acknowledgement
By engaging the Company’s services and making payment, the Client confirms full understanding and acceptance of this Visa Assistance Refund & Liability Policy and agrees to be bound by its terms. Also, by signing below, the Client agrees to the terms and conditions outlined in this Agreement. Client’s Signature: A. SAP Name: ATENG SALOME PEIRA Date: 2026-06-30
CLIENT POLICY AGREEMENT
This Client Policy Agreement (the “Agreement”) is made and entered into on this date [2026-06-30] by and between SOFTPAYY CONNECT AGENCY (hereinafter referred to as the “Company”), and [SALOME PEIRA] (hereinafter referred to as the “Client”).
Introduction
1.1 The Company provides services for clients seeking job opportunities (work permit), visit/business invitations, and student admissions in various continents, including Asia, Africa, North America, South America, Antarctica, Europe and Australia.
1.2 This Agreement outlines the policies and procedures for signing up with the Company, including payment terms, service commitments, and legal obligations.
Service Enrollment and Payment Terms
2.1 Initial Payment. Upon signing up for a service, the Client agrees to make an initial payment of (300.00) euros/dollars.
2.2 Completion Payment. Once the Client’s offer is confirmed and received via email, the Client agrees to pay an additional (1,500.00) euros/dollars to proceed with the next step of his/her process. (This aspect is not applicable to some job sponsorship offers ignore if you do not have a completed amount to fulfill).
2.3 Final Payment. Upon receiving the necessary documents for visa application sent by DHL, the Client agrees to make the final payment of (0.00) euros/dollars.
Client Obligations
3.1 The Client agrees to fulfill all payment obligations as outlined in this Agreement.
3.2 The Client must provide accurate and truthful information throughout the process.
3.3 The Client must comply with all legal terms and conditions as set forth by the Company.
Failure to Comply
4.1 In the event that the Client fails to fulfill any payment obligations or breaches any terms of this Agreement, the Company reserves the right to terminate the service and retain any payments made.
4.2 The Client may be held legally responsible for damages or losses incurred by the Company due to the Client’s non-compliance.
Confidentiality
5.1 The Company agrees to maintain the confidentiality of all personal information provided by the Client.
5.2 The Client’s information will only be used for the purpose of processing the services requested.
Governing Law
6.1 This Agreement shall be governed by and construed in accordance with the laws of Ghana.
Miscellaneous
7.1 This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings.
7.2 Any modifications to this Agreement must be in writing and signed by both parties.
Refund - Visa Assistance Refund & Liability Policy
8.1 Scope of Service. The Company operates strictly as a Visa Assistance Consultant. We do not issue visas, work permits, or make decisions on behalf of embassies, immigration authorities, or foreign governments. All final decisions rest solely with the relevant immigration bodies.
8.2. Refund Eligibility. A refund shall be considered only if the Client’s application process has not commenced and no action has been taken by the Company toward documentation preparation, advisory services, or third-party processing.
8.3. Once the visa assistance process has commenced—including but not limited to consultation, application review, documentation preparation, submission guidance, or liaison with third parties—all payments become non-refundable.
8.4. Non-Refundable Fees. Fees paid for the following are strictly non-refundable once processing has begun: Work permits, Invitation letters, Government or institutional documents, Embassy-related documentation, Courier services (DHL or any other courier)
8.5. Where original documents have been issued, dispatched, or collected, no refund shall be made under any circumstances.
Visa Refusal Policy
9.1 The Company does not guarantee visa approval. Visa decisions are entirely at the discretion of embassies and immigration authorities.
9.2 Visa refusal alone does not constitute grounds for a refund, regardless of outcome.
9.3 Company Responsibility & Correction. If a visa application is refused solely due to an error directly caused by the Company, such as incorrect or invalid documentation prepared by the Company, the Company shall correct the error and provide necessary assistance (work permits, invitation letters, Government or institutional documents, Embassy-related documentation, Courier services (DHL or any other courier) at no additional service charge.
9.4. In cases where a visa refusal is linked to the work permit, the Company may reprocess or replace the work permit once, without additional service fees. No refund shall apply in such cases.
Client Responsibility & External Factors
Visa refusals resulting from factors beyond the Company’s control are not eligible for refunds, including but not limited to: Personal background or immigration history, Financial standing or proof of funds, Travel history, Inconsistencies in client-provided information, Embassy discretion or policy changes
Visa Application
12.1 Visa Application Assistance. The Company will assist the client with the visa application process upon request. Visa application costs €500 - €1,000 (euros), depending on the said contract.
12.2 Visas are strictly issued at the embassy.
FOR COMPANY USE ONLY
This section is for internal use by SOFTPAYY CONNECT AGENCY.
A. Verification of Payments
Initial Payment Verified: Yes No
Date: ______
Verified by: ______
Completion Payment Verified: Yes No
Final Payment Verified: Yes No
B. Document Dispatch and Receipt
Documents Sent via DHL: Yes No
Tracking Number: ______
Dispatched by: ______
Documents Received Confirmation: Yes No
Confirmed by: ______
C. Visa Application Process
Visa Application Assistance Provided: Yes No
Assisted by: ______
Early/Prompt Visa Application Fee Received: Yes No
Amount: ______
Received by: ______
D. Compliance and Legal Review
Client Compliance Verified: Yes No
Reviewed by: ______
Legal Review Completed: Yes No
E. Additional Notes
Mr. Bievenim Kweku Otabil, Director, SOFTPAYY CONNECT AGENCY.
Para- Professional Self- Contained Autism at Spotsylvania County Public SchoolsPara- Professional Self- Contained Autism at Spotsylvania County Public Schools