Safianu Awudu
Accra
Summary
Professional client service expert with proven track record of enhancing client satisfaction and retention. Adept at managing client relationships, resolving issues, and ensuring seamless service delivery. Known for strong team collaboration, adaptability to changing needs, and results-driven approach to client service.
Overview
8
8
years of professional experience
Work History
Client Service Executive
GCB Bank Plc
06.2024 - Current
- Process clients loan application after engaging them to provide insights into the various bank's loan offerings.
- Assist in clients loan recoveries to mitigate the adverse effects of Non-Performing Loans(NPL)
- Assess client's financial needs and goals to recommend appropriate banking products and services
- Cultivate and maintain strong relationships with clients through regular communication and personalized service
- Collaborate with clients to develop personalized financial plans aligned with their short-term and long-term objectives
- Educate clients on the features and benefits of various banking products to help them make informed decisions
ATM Custodian
GCB Bank Plc
01.2022 - 05.2024
- Supported a safe working environment by adhering to safety protocols during all aspects of ATM maintenance and servicing tasks.
- Demonstrated flexibility in adjusting work schedule to accommodate emergency repairs or installations outside standard business hours.
- Expedited issue resolution by accurately documenting technical problems encountered during routine servicing visits, allowing specialists to identify root causes more quickly.
- Contributed to the overall success of the branch by meeting or exceeding key performance indicators for ATM custodianship duties.
- Reduced downtime by promptly addressing hardware and software issues in ATMs.
- Manage ATM cash inventory levels and ensure adequate cash supplies to meet customer demand
- Responsible for daily ATM reconciliation and cash balance
Customer Service Representative
GCB Bank Plc
03.2017 - 12.2023
- Process various financial transactions including deposits and withdrawals accurately and efficiently
- Count and verify cash balances at the beginning and end of day to ensure accuracy and compliance with bank procedures
- Adhere to banking regulations and compliance standards to ensure the integrity and security of customer transactions and information
- Verify customer identities and validate transactions according to anti-money laundering(AML) and Know Your Customer(KYC) guidelines
- Complete administrative duties such as maintaining transaction records,preparing reports and balancing cash drawers
Education
MBA - Business Administration (Accounting And Finance)
Kaaf University College
Fetteh Kakraba09-2025
Bachelor of Science - Business Administration (Banking And Finance)
Kaaf University College
Fetteh Kakraba02-2020
Ghana Securities Industry Certification -
Ghana Stock Exchange
Accra12-2013
Skills
- Time management skills
- Clear communication skills
- Strong negotiation skills
- Client relationship building
Additional Information
REFEREES
Dr Baasit Aziz Bamba
Faculty of Law
University of Ghana
Contact:0246641853
Email:baasitbamba@gmail.com
Dr Abdallah Ali-Nakyea
Faculty of Law
University of Ghana
Contact:0244235144
Email:alinakyea@gmail.com
Timeline
Client Service Executive
GCB Bank Plc
06.2024 - Current
ATM Custodian
GCB Bank Plc
01.2022 - 05.2024
Customer Service Representative
GCB Bank Plc
03.2017 - 12.2023
MBA - Business Administration (Accounting And Finance)
Kaaf University College
Bachelor of Science - Business Administration (Banking And Finance)
Kaaf University College
Ghana Securities Industry Certification -
Ghana Stock Exchange
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