Sadisu Hassan

Roles

• Owned and prioritized product backlog and accelerated team speed by over 25%
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Supervision of Tech project builds as team lead
• Testing of software developments releases
• Definition of project scope and feature sets
• Played role in business strategy department
• Coordinated with software developers to create custom applications and trackers to achieve client goals.
• Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
• Analyzed user feedback and implemented changes to product design.
• Identified changes in project scope and modified job schedule accordingly.
• Traveled across borders to software development partner to evaluate product creation and point out potential issues.

Roles

• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Assisted with implementation and support of network monitoring tools.
• Supervision of projects
• Involvement in Fibre optic builds
• Management of online hosted domains
• Proving support for clients on cPanel platform
• Troubleshot complex multi-vendor network service provider issues.
• Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.

Roles

• News reporting
• News editing
• Interview sections
• News blog administration

Roles

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests, managed over 75 calls a day
• Diagnosed and troubleshot hardware, software and network issues.
• Tested new software and hardware prior to deployment.
• Level 2/3 technical support
• Onsite technical support to resolve network issues
• Onsite Installation of CPE
• All other IT related jobs assigned
• Key Achievements:
• Established good relationship with clients
• Reduction of customer complains
• Quick response to customer complains
• Attained status as key member at Customer service/ technical support department

Roles

• Management of Company LAN and WAN
• Management of Company Network Infrastructure
• Management of Company's community ISP
• Onsite installation of Wireless Equip (CPE)
• Company and Client Computer repairs
• Key Achievements:
• Stability of company LAN and WAN
• Reduction of customer complains
• Quick response to customer complains
• Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.

Roles

• Fault diagnostics and preliminary cost assessment of the repairs
• Managing the replacement parts in computer systems
• Interacting with Staff members involved in repairs
• Supervision of Company Staff members
• Allocation of work among the staff
• Undertaking Company expansion
• Managing the Establishment of New Branches
• Installation of Operating systems and Application Software on Computers
• Key achievements:
• Attainment of a fault – tolerant Network Environment
• Built a live production Network of up to 50 computers in Kumasi
• Established very good relationship with key customers
• Able to maintain a good relationship with the directors and the junior staff as a middleman

Roles

• Managing and Securing Local LAN
• Securing time code Server
• Installation of Operating systems and Application Software on Computers
• Testing and repairing Computer systems prior to sale
• Acted as sales person from time to time
• Key achievements:
• Very low rate of customer complaints
• Setting up company's Local LAN
• Very good results as temporary sales person