Summary
Overview
Work History
Education
Skills
Websites
Not For Profit Work
Accomplishments
Timeline
Generic
Sadia Abubakari

Sadia Abubakari

Accra

Summary

A customer service personnel with over Six years’ experience and a willingness to stretch beyond my comfort zone and assume new responsibilities. Seeks to provide agile and proactive high-level support to the team. Highly organized and efficient individual, excellent telephone manners, and good at multitasking.

Overview

7
7
years of professional experience

Work History

Petra Trust (Customer Care Executive)

04.2022 - Current
  • Responding to customer requests and complaints across email, WhatsApp, live chat, and social media
  • Liaising with the appropriate departments, where appropriate, to resolve all requests and inquiries efficiently and effectively within the agreed SLA and communicating resolution status to customers
  • Ensuring full compliance with all relevant laws and regulations as well as documented internal processes and policies in resolving interactions with customers
  • Assigning tickets to other departments, where applicable, in resolving customer requests and also resolving tickets assigned by other departments.

Content Creation

Enterprise Life
09.2021 - Current
  • Develop and execute content strategies to enhance brand visibility and engagement
  • Create compelling and visually appealing multimedia content, including articles, blog posts, videos, and social media posts
  • Manage content calendars and collaborate with cross-functional teams to ensure content alignment with marketing objectives
  • Conduct market research to identify trends, topics, and audience preferences
  • Monitor and analyze content performance metrics to refine strategies and improve audience engagement.

International Central Gospel Church (Videographer)

09.2021 - Current
  • Recording live events and small-scale video productions
  • Contribute towards live service and online
  • Planning, filming, and editing videos for online productions.

Multichoice Ghana Limited (Customer Satisfactory Agent)

03.2018 - 04.2022
  • Answered between 100-120 customers’ inquiries over the phone, resolved complaints, as well as troubleshooting problems in a timely manner
  • Supporting products or services by providing useful information or making recommendations that may better suit client needs
  • Ensuring that clients feel supported and valued by a professional approach, good listening and problem-solving skills, going the extra mile, as well as diffusing angry customers when the need arises
  • Reaching out to customers who underscored customer satisfaction survey to provide excellent customer service by managing, motivating, and resolving their complaints.

Sixth Sense Manifesto (PR & Event Executive)

09.2017 - 03.2018
  • Administrative work and general correspondence
  • Researching for potential clients online and pitching our services to them
  • Attending meetings and industry events
  • Communicating with clients regularly and understanding their needs, event expectations, and requirements
  • Translate potential client needs into sales opportunities
  • Monitoring of events pre-, during, and post to make sure the event runs smoothly without glitches.

National Health Insurance Scheme (Public Relations Officer)

10.2016 - 07.2017
  • Educating of NHIS Facilities about the verification process
  • Resolution of customer complaints and queries
  • Provide help to clients who go through the registration process
  • Verification of NHIS cards and electronic issuing of receipts.

Education

BSc Business Administration - Marketing -

University of Professional Studies
08.2016

Skills

  • Can prioritize and organize tasks accurately while paying attention to detail
  • Team Player: able to collaborate with team members to achieve desired results
  • Ability to multi-task, perform under pressure as well as complete tasks correctly and timely
  • Technical skills: Excellent communication skills, both written and verbal, and good human relations A good team player: fast learner with unprecedented endurance to work under pressure
  • Software skills: Proficiency in all areas of Microsoft Office, including, Excel, Word, and PowerPoint Pro CapCut and Inshot User
  • Risk Management
  • Total Quality Management
  • Staff Training
  • Customer Relations
  • Service Quality Improvement
  • Customer Retention
  • Team Leadership
  • Performance Analysis
  • Problem Resolution
  • Administrative Skills
  • Client Account Management
  • Customer-Oriented
  • Communication Skills
  • Team Player

Not For Profit Work

International Central Gospel Church (Videographer), 09/2021, Present, Recording live events and small-scale video productions, Contribute towards live service and online., Planning, filming, and editing videos for online productions

Accomplishments

  • Employee of the Months: December 2022, January, February, April 2023, and Employee of the 1st Quarter, 2023.
  • increment in CSAT from 91% to 97% on Live Chat between April 2022 to September 2023

Timeline

Petra Trust (Customer Care Executive)

04.2022 - Current

Content Creation

Enterprise Life
09.2021 - Current

International Central Gospel Church (Videographer)

09.2021 - Current

Multichoice Ghana Limited (Customer Satisfactory Agent)

03.2018 - 04.2022

Sixth Sense Manifesto (PR & Event Executive)

09.2017 - 03.2018

National Health Insurance Scheme (Public Relations Officer)

10.2016 - 07.2017

BSc Business Administration - Marketing -

University of Professional Studies

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Sadia Abubakari