Sabina Woetsa Danquah
No. 20 Pleco Street, Manet Cottage Spintex, Tema West
Summary
Dynamic leader with extensive experience at VOBISS Solutions Limited and Huawei Technologies, specializing in client relationship management and contract administration. Excelled in enhancing client satisfaction through innovative customer experience strategies, boosting retention rates. Skilled in SAP system usage and cross-functional collaboration, adept at fostering team growth and driving operational excellence.
Overview
16
16
years of professional experience
Work History
Client Experience Manager
VOBISS Solutions Limited
01.2023 - Current
- Develop and implement client experience strategies aligned with organizational goals, enhancing client satisfaction and retention
- Analyze customer feedback, translate insights into actionable improvements across teams, and monitored key performance indicators (KPIs) such as CSAT, NPS, and CES
- Build and maintain strong client relationships, proactively addressing their needs and driving customer loyalty
- Oversee the implementation and optimization of customer-centric processes, systems, and tools (e.g., CRM platforms, customer support tools)
- Leda, mentor, and develop a team of client experience professionals, fostering a culture of accountability and continuous improvement
- Collaborate effectively with cross-functional teams (Sales, Technical, Operations) to ensure a seamless and positive customer experience
Service Excellence and Accounts Receivable Manager
VOBISS Solutions Limited
09.2018 - 12.2022
- Managed end-to-end intercompany billing and collections, ensuring timely and accurate invoicing and payment processing
- Prepared weekly/monthly cashflow forecasts, billing/collection reports, and VAT/tax schedules
- Liaised with client service, project delivery, and finance departments to ensure smooth operations
- Managed client on-boarding processes and maintained healthy relationships with new and existing clients
- Handled escalated client complaints regarding services and billing
Contract Administrator
Huawei Technologies (Ghana) S.A LIMITED
02.2013 - 08.2018
- Managed all MTN Key Accounts, Airtel/Tigo, and other clients, ensuring contract compliance and revenue recognition
- Monitored contract changes, closures, and risk management
- Resolved billing and revenue issues with relevant teams
- Managed invoice generation, submission, and payment tracking
Contract Support Officer
Huawei Technologies (Ghana) S.A LIMITED
12.2009 - 01.2013
- Managed purchase orders, payments, and subcontract management for onshore and offshore projects
- Verified subcontractor delivery documents and ensured timely payments
- Conducted training sessions for subcontractors on SAP/ERP usage
- Contributed to supplier selection, qualification, and approval processes
Accounts Officer
Wenchi Methodist Hospital
11.2008 - 08.2009
- Conducted research on client satisfaction levels and presented findings to management
- Managed NHIS claims and prepared monthly salary extracts
- Resolved client relationship issues
Education
MSc - Supply Chain Management
Coventry University
Ghana Campus01.2012
B.Ed. - Psychology
University of Cape Coast
Cape Coast, Ghana01.2008
Skills
- Client Relationship Management
- Stakeholder Engagement
- Contract Administration
- Accounts Receivable Management
- Data Analysis
- Team player
- Strong Interpersonal Skills
- SAP System Knowledge
- Customer experience strategy
- CRM management
- Cross-functional collaboration
- Client onboarding
- Conflict resolution
- Microsoft PowerPoint, Word, and Excel
Affiliations
- Vice President, National Service Personnel Association (NASPA), Wenchi, B/A, 2008/2009
- JCRC Secretary, Oguaa Hall, University of Cape Coast, 2007/2008
- Secretary, Oguaa Hall Library Committee, University of Cape Coast, 2006/2007
References
Available upon request.
Languages
- English, Ewe, Ga, Twi, Fante, Krobo
Research
- The Implementation of Total Quality Management in SMEs in Ghana, Coventry University, 2012
- Research into Clients' Level of Satisfaction with Services Provided in Various Departments in Methodist Hospital Wenchi, Methodist Hospital - Wenchi, 2009
- Challenges with Inclusive Education - A Case Study of Some Selected Schools in the Cape Coast Metropolis, University of Cape Coast, 2008
Timeline
Client Experience Manager
VOBISS Solutions Limited
01.2023 - Current
Service Excellence and Accounts Receivable Manager
VOBISS Solutions Limited
09.2018 - 12.2022
Contract Administrator
Huawei Technologies (Ghana) S.A LIMITED
02.2013 - 08.2018
Contract Support Officer
Huawei Technologies (Ghana) S.A LIMITED
12.2009 - 01.2013
Accounts Officer
Wenchi Methodist Hospital
11.2008 - 08.2009
MSc - Supply Chain Management
Coventry University
B.Ed. - Psychology
University of Cape Coast
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