Sabina Sam

Results-oriented Customer Service Consultant with a demonstrable knowledge of Customer Care and public relations, Cash Management & Journalism. Dedicated and organized Operations Manager and effective leader with years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organization.

Key participant in raising forms for various activities for customers like standing instructions, cancellation of investments etc. Also participated in bring customer due deligence instructions with respect to withdrawal or customer instructions.

• Customer Care skills - Developed through previous roles as Customer Service Consultant, Teller & Cash Management officer in Merchant Bank and Customer Service Officer in SKYY Media Group of Companies for ten (10) years.
• Communication - Oral communication skills developed through presentations as a Customer Service Consultant in Merchant Bank, Television Anchor in Skyy Media Group, fieldwork, interacting with customers, countless resource persons and colleagues at my places of employment. From 2006 to 2009, SKYY Television morning programme AGOO achieved an estimated 75% viewership in the Western region of Ghana, making me the most popular face on television and the most watched morning show. (Survey conducted by SKYY research team).
• Communicating and explaining the brand, its achievements and aims to visitors on excursion to SKYY House/SKYY Group of Companies as well as WILSAD Support Group.
• Respond to enquiries by other organizations concerning SKYY Group of companies and Wilsad Support Group
• Planning & Organizing - Successfully managing corporate, business banking & consumer banking clientele relationship with Universal Merchant Bank as well as interviewed over 100 high profile business and political leaders during employment at SKYY Media Group.
• Computer Skill - Good knowledge of Microsoft Excel, Word and PowerPoint Internet Survey.

• Customer service management and delivery - 0ctober 2014
• Corporate Grooming - November 2014
• Customer care and related issues - October 2014
• Anti-money laundering process and whistle blowers act - February, 2014
• Anti-money laundering and remittance processes - January 2014
• Banking Literacy Program - November 2013
• Basic Banking Course - February 2012

• Mr. Kofi Sandyn Sintim-Aboagye, ST EUNICE HEALTH MANAGEMENT AND PROFFESSIONAL STUDIES, P.O. BOX MC2537, TAKORADI/GHANA, 0273024397
• Mr. John Adenu Mensah, CEO GREEN SUMMER COM LTD, TAKORADI, 0202463646
• Richard Abu, ZONAL MANAGER, NORTHERN SECTOR, UNIVERSAL MERCHANT BANK, 0244413105

Diploma in Human resource development/Training

Diploma in Bussiness studies (secretarial)

Reading helps me broaden my knowledge in areas I deem inefficient and also help with exploring my imagination.

Watching movies help me to relax emotionally and also helps to learn new things. 

Singing is passionate to me since it helps me express how I feel especially to my maker. 

Cooking makes helps me try and create new recipes and learn from my mistakes too.  

Babysitting helps me to realize the vulnerability of the human and offer as much help as I can. 

I am a go getter, result oriented and fast learner