SABINA SAKYIBEA OCRAN
Accra
Summary
Dynamic hospitality professional with extensive experience at Royal Captain Homes, excelling in guest relations and front office operations. Proven ability to enhance customer satisfaction through effective staff coordination and problem-solving. Skilled in reservations management and administrative support, consistently delivering exceptional service and maintaining high operational standards.
Overview
9
9
years of professional experience
Work History
Manager
Royal Captain Homes
01.2023 - Current
- Oversee full operations and guest services to maintain a high-quality hospitality experience.
- Supervise staff, assign duties, and ensure customer service standards are met.
- Manage reservations, client communication, facility use, and customer satisfaction.
- Prepare daily operational reports and coordinate procurement and supplies.
- Respond to guest complaints, resolve issues promptly, and ensure smooth operations.
- Maintain excellent service presentation and uphold hospitality best practices.
Administrative Assistant
Ministry of Health
01.2022 - 01.2023
- Provided administrative and clerical support to department leadership.
- Managed filing systems, records, and internal documentation.
- Assisted in office coordination, front desk duties, and correspondence.
- Supported efficient office operations and workflow management.
Front Office Manager
Home from Home (HFH) Guest House & Event Centre
02.2019 - 03.2021
- Delivered exceptional guest service, creating a welcoming environment.
- Managed daily front desk operations, including guest check-in/out.
- Handled bookkeeping, cashiering, record-keeping, and reservation management.
- Maintained front office supplies, documentation, and communication systems.
- Coordinated with staff to resolve guest issues and ensure comfort.
- Organized mail, communication flow, and guest inquiries.
Front Desk Attendant
Sam's Cottage
01.2018 - 01.2019
- Welcomed guests and handled inquiries with professional courtesy.
- Managed reservation systems and phone operations.
- Updated guest records and processed bookings.
- Assisted with cashiering and basic accounting duties.
- Supported housekeeping and maintenance when needed for guest satisfaction.
Room Attendant / Front Desk Personnel
Tomreik Hotel
12.2016 - 03.2018
- Maintained high sanitation standards in guest rooms and public areas.
- Supported front desk operations and guest assistance tasks.
- Supervised contracted services (laundry, pest control, etc.).
- Prepared guest rooms, changed linens, and ensured exceptional room presentation.
Education
HND - Hotel Catering And Institutional Management
Accra Technical University
Accra, Ghana01.2023
Certificate - Hospitality
MYERS-ARYER
Accra, Ghana01.2017
WASSCE - Koforidua, Ghana
Oyoko Methodist Senior High School
Koforidua, Ghana01.2016
Skills
- Front Office Operations
- Guest relations and experience management
- Administrative and clerical support
- Reservations and booking management
- Bookkeeping and cash handling
- Staff coordination and service supervision
- hospitality customer service
- Reports & documentation
- Time management and problem solving
- Housekeeping standards
- Hotel operations
- Cleaning standards
References
Mr. Thomas Owusu, Managing Director, Tomreik Hotel, 0273774427
Languages
- Twi
- English
Timeline
Manager
Royal Captain Homes
01.2023 - Current
Administrative Assistant
Ministry of Health
01.2022 - 01.2023
Front Office Manager
Home from Home (HFH) Guest House & Event Centre
02.2019 - 03.2021
Front Desk Attendant
Sam's Cottage
01.2018 - 01.2019
Room Attendant / Front Desk Personnel
Tomreik Hotel
12.2016 - 03.2018
HND - Hotel Catering And Institutional Management
Accra Technical University
Certificate - Hospitality
MYERS-ARYER
WASSCE - Koforidua, Ghana
Oyoko Methodist Senior High School