Sabina Osei
Accra
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Courteous Front Desk Receptionist with background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Strengths include strong communication skills, exceptional multitasking abilities and proficiency in Microsoft Office Suite. Contributed significantly to improving customer satisfaction scores at previous employment through prompt, respectful service delivery.
Overview
6
6
years of professional experience
Work History
Receptionist
Goil Regional Office (National Service)
Accra
11.2023 - 09.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support, such as filing documents, photocopying, and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Greeted visitors to provide information and direct them to appropriate personnel.
- Explained policies and procedures to visitors.
- Greeted visitors warmly and directed them to the correct personnel or office.
- Maintained a clean and organized reception area to uphold company image.
- Greeted customers, answered general questions, and directed them to appropriate locations.
- Greeted visitors entering establishment to determine the nature and purpose of their visit.
Food and Beverage Attendant
Grace Eatery
07.2021 - 09.2021
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Maintained a positive attitude towards coworkers and customers at all times.
- Communicated effectively with kitchen staff regarding customer orders.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Usher Volunteer
Heritage Christian College
Accra
12.2019 - 10.2023
- Greeted guests and provided directions to seating areas.
- Assisted with crowd control in busy lobbies during peak times.
- Provided assistance to disabled persons or elderly individuals entering the venue.
- Directed latecomers to their seats without disturbing other attendees.
- Ensured that all safety protocols were followed throughout the event.
- Verified that all patrons had valid tickets before allowing entry into the theater.
- Stocked supplies such as programs, brochures, pens., needed by ushers.
- Assisted with ushering duties such as handing out programs or collecting tickets.
- Communicated any issues or concerns to management immediately.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Maintained positive working relationship with fellow staff and management.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
Production Assistant
Pink Fm
Accra
11.2018 - 02.2019
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Played gingles and commercials of other companies
- Help arrange the Live presenter mentions(LPM) for the presenter to follow.
- Search for daily entertainment news for the presenter on live radio.
- Answer phone calls during live discussions on radio.
Education
BBA - Marketing
Heritage Christian University College
Amasaman-Accra12-2023
Some College (No Degree) - Broadcast Journalism
Samjet Media Institute
Amasaman-AccraSkills
- Front Office Management
- File Organization
- Guest Relations
- Correspondence typing
- Customer Service
- Mail distribution
- Office Administration
- Verbal and written communication
- Problem-solving skills
- Staff Management
- Fluent in English, Basic French, Twi, Ga and a bit Fante
- Skilled in Microsoft Word, Excel, spreadsheet
- Filing
- Researching skills
- Team Collaboration
- Co-ordination
Languages
English
Proficient
C2
French
Beginner
A1
German
Beginner
A1
Spanish
Beginner
A1
Twi
Proficient
C2
Ga
Proficient
C2
Fanti
Proficient
C2
Timeline
Receptionist
Goil Regional Office (National Service)
11.2023 - 09.2024
Food and Beverage Attendant
Grace Eatery
07.2021 - 09.2021
Usher Volunteer
Heritage Christian College
12.2019 - 10.2023
Production Assistant
Pink Fm
11.2018 - 02.2019
BBA - Marketing
Heritage Christian University College
Some College (No Degree) - Broadcast Journalism
Samjet Media Institute
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