RUTH KWAKOR QUARTEY

- Promote the banks products

- Promote and maintain positive relations with all contacts, customers and

potential customers

- Make concentrated effort to solve customer problems

- Replenishment of ATM assigned to the Branch

- Running referrals with other branches and confirmation of cheques for

payment

- Movement of cash to and from Head office and other Branches

- Preparing daily reports on consolidated cash (GHS & FX) and other monthly

reports

- Supervising activities of Bulk Tellers and calling over their registers daily

- Approving Called Over transactions of tellers daily

- Overriding transactions within limits

- Ensure that amounts allotted to tellers are correct and that there is adequate

change for the discharge of their responsibilities

- Ensure that Tellers and Bulk cash Tellers maintain clean and orderly teller

area

- Monitor Teller points to ensure that they have adequate cash available and

that they are staffed appropriately

- Audit cash controls according to established bank procedures to identify and

prevent cash losses and overages

- In conjunction with the Head of Operations ensure that staffs in the

department are adequately trained for their roles.

- Undertake any other duties that may be assigned by my Supervisor

- I ensure the Agency is clean and staff report to work timely.
- Promote and maintain positive relations with all contacts, customers and
potential customers
- Make concentrated effort to solve customer problems
- I ensure aesthetics, fixtures and fittings are all in place to promote a
conducive work environment.
- I ensure that the keys and pass codes entrusted to me for opening and
closing the vault safe are securely kept.
- Running referrals with other branches and confirmation of cheques for
payment
- Movement of cash to and from Head office and other Branches
- Preparing daily reports on consolidated cash (GHS & FX) and other monthly
reports
- Supervising activities of Bulk Tellers and calling over their registers daily

- I perform Call Over transactions of teller daily

- Overriding all transactions

- I reactivate dormant accounts, issue conter cheques and post counter

cheque charges, issue Manager's Cheques.

- I perform internal bank transfers.

- I collate clearing cheques both normal and special clearing and post

Endpoint into the respective General Ledgers.

- Ensure that amount allotted to teller is correct and that there is adequate

change for the discharge of his/her responsibilities

- Ensure that Teller and Bulk cash Teller maintain clean and orderly teller area

- Monitor Teller points to ensure that they have adequate cash available and

that they are staffed appropriately

- Audit cash controls according to established bank procedures to identify and

prevent cash losses and overages

- As Head of Agency ensure that staffs in the department are adequately

trained for their roles.

- Undertake any other duties that may be assigned by my Supervisor.

- Acting as a frontline staff and taking every opportunity available to promote

the bank’s products

- Receive and process instruments for payments and deposits

- Ensure that all instruments are correct by checking dates, mandates and

genuineness of instruments presented

- I alert my superiors for unusual occurrences

- I balance my transactions correctly at close of day and prepare my teller

proof

- I periodically served as Head teller, managing the cash flow to and from

Vault

- Process third party transactions like multi choice payments, Databank

Investments, Datalink University Fee Collection, ECG, Airline Ticket Purchases,

etc.

- I perform Cash Officer relieving duties

- China Union Pay (CUP), Diners Club International (DCI), Master Card (MC)

and American Express (AMEX) transactions update

- VISA Card requests updates

- Reconciliation for VISA POS acquirer account

- Daily reconciliation of POS transactions

- Chargeback requests and resolutions

- Reconciliation of chargeback and representation account

- POS reversals

- Prepaid accounts reconciliation

- Call over

- Contact center

- Sign on and issue of E-Zwich Cards to customers.

- Sign on new subscribers on MTN Mobile Money.

- Sale of Zenith Bank E-Products

- Allocation and control of examination scripts

- W.A.S.S.C.E 2012 Marking

- Issue unmarked examination scripts to examiners

- Receive marked examination scripts from examiners

- Marks capturing and printing

-One-on-one with examiners to ensure accuracy and consistency of

candidates marks.

- Trace and report errors found on each examination script

- Ensure that the errors are corrected

- Trace and report errors found on each examination script

- Ensure that the errors are corrected

- Utilized exceptional editing, and proofreading skills to ensure error-free scripts.

- Trace and report errors found on each examination scripts

- Ensure that the errors are corrected