Summary
Overview
Work History
Education
Skills
Timeline
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Ruth Koomson

Accra

Summary

Adept at enhancing operational efficiency and fostering cross-cultural understanding, I leveraged my inventory tracking and coaching skills at Ghana Cocoa Board and Medikah Diagnostics. My tenure is marked by a proven track record of mentoring, superior report writing, and a commitment to excellence, significantly improving project delivery and patients/customer satisfaction rates. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

National Service Person

Ghana Cocoa Board
09.2020 - 08.2021
  • Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
  • Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
  • Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
  • Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
  • Maintained inventory records to track stock.
  • Cultivated strong work ethic through adherence to strict schedules and meeting tight deadlines under pressure.
  • Expanded network of professional contacts through collaboration with organizations in both public and private sectors during service period.
  • Developed leadership qualities by overseeing projects and mentoring junior National Service members.
  • Promoted a positive image of National Service through professionalism, enthusiasm, and dedication to duty.
  • Improved public speaking abilities through leading presentations and briefings during service activities.

Front Desk Receptionist

Medikah Diagnostics
01.2018 - 03.2019
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
  • Completed patient referrals to other medical specialists.
  • Maintained current and accurate medical records for patients.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Education

Bachelor of Science - Logistics And Supply Chain Management

Kwame Nkrumah University of Science And Technology
Accra
11.2022

High School Diploma -

St. Margaret Mary Senior High School
Accra
05.2015

Skills

    Field Training

    Inventory Tracking

    Physical Fitness

    Cross-cultural understanding

    Operational Efficiency

    Coaching and Mentoring

    Briefing leadership

    Maintaining equipment

Timeline

National Service Person

Ghana Cocoa Board
09.2020 - 08.2021

Front Desk Receptionist

Medikah Diagnostics
01.2018 - 03.2019

Bachelor of Science - Logistics And Supply Chain Management

Kwame Nkrumah University of Science And Technology

High School Diploma -

St. Margaret Mary Senior High School

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Ruth Koomson