Rukaya Abdulai
Wa
Summary
Phone Operator with expertise in meeting the needs of customers with professionalism and courtesy. Upbeat when answering numerous calls quickly, offering important company information and transferring customers. Highly adaptable when tackling various needs of customers via phone and face-to-face.
Overview
1
1
year of professional experience
Work History
Hotling Phone Operator
OLS
Wa
01.2023 - Current
- Answered incoming calls and directed them to the appropriate department or individual.
- Provided customer service support for customers with questions or technical issues.
- Maintained a professional demeanor while handling customer calls.
- Transferred calls to other departments as needed.
- Assisted in troubleshooting phone system issues.
- Updated customer accounts with new information from callers.
- Greeted callers and identified their needs quickly and accurately.
- Provided accurate information regarding company services, procedures, and policies.
- Responded promptly to inquiries from customers, management, and other departments within the organization.
Education
High School Diploma -
Ideal Collage Senior High School
Wa09-2022
Skills
- Empathy and patience
- Up-selling techniques
- Typing Speed
- Appointment confirmation
- Telephone Etiquette
- Accurate message transcription
- Administrative tasks
- Office Administration
- Building rapport
- Data Entry
- Emergency Response
Languages
Waale
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Hotling Phone Operator
OLS
01.2023 - Current
High School Diploma -
Ideal Collage Senior High School
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