Ruby Dede Ashitey

• Prioritizing first call resolution rate through the use of active listening techniques and demonstrating ability to communicate clearly and concisely with foreign customers to understand their needs, and provide appropriate resolutions. Actively participating in training for enhanced product knowledge and creating thorough documentation for team handovers whilst coordinating with associates from various affiliates to address customer challenges and collection of feedback in the quest for customer satisfaction and to solidify trust.

• Served as the team lead for my shift coordinating and managing the affairs of my team to ensure that targets were duly met.
• Received containerized and non-containerized cargoes into the terminal whilst physically inspecting containers and checking demurrage.
• Ensured quick response to emails and requests from both external and internal clients appointments for units destined for port.
• Occasionally mediated between francophone clients and co-workers to ensure understandability, and increased revenue by focusing on the delivery of excellent customer care to enhance comebacks.
• Prepared daily and monthly reports and succeeded in ensuring fail-proof gate operations and achieving zero short shipment.

• Prepared standard documents and sourced for potential buyers and prepared requests and proposals to various institutions.
• Deployed strong advertising and marketing strategies to build brand recognition and increased sales by attracting new customers and retaining existing ones.
• Prioritized customer satisfaction by providing valuable products and services to encourage positive word-of-mouth.
• Documented reports on business proceedings and saw to it that meetings were effectively executed and minuted and that agreed actions are diligently carried out.
• Effective relations with internal units and external clients and ensured that strategic methods are put in place to meet the targets for each month.
• Accompanied the CEO on business trips to various regions and served as the treasurer and financial secretary during such trips.

• Record keeping.

• Weighing containerized and non-containerized cargoes in the absence of weighing clerk.

• Issuance of weighing certificates or slips to clients.

• Receiving and evacuating containers to shipper or port.

• Preparing waybills or interchange for clients.

• Production of the afro and kinky fiber.

• Ensured that fibers are neatly packaged to be finally sent to the public.

• Increased revenue by ensuring that targets are met on a daily basis and got chosen as the best worker in my department consecutively.