Summary
Overview
Work History
Education
Skills
Timeline
Certification
Accomplishments
Work Availability
Affiliations
Quote
Software
Languages
Interests
Hi, I’m

Ruby Aggrey

Technical Team Lead
Accra
Ruby Aggrey

Summary

Proven leader with a track record of enhancing district performance at the National Identification Authority by implementing strategic plans and fostering team collaboration. Excelled in customer relations and troubleshooting network issues, significantly improving service delivery and operational efficiency. Skilled in team management and remote technical support, consistently delivering results through effective training and mentoring.

Overview

8
years of professional experience

Work History

National Identification Authority

District Team Leader
11.2021 - Current

Job overview

  • Coordinated professional development and technical services.
  • Monitored district performance metrics to identify areas for improvement and implement targeted action plans.
  • Led cross-functional teams on special projects aimed at driving organizational growth or addressing critical issues within the district.
  • Held weekly status meetings with key district leaders.
  • Implemented data-driven decision-making processes to inform strategic planning efforts at the district level.
  • Delivered consistent results by establishing clear expectations, setting challenging goals, and providing ongoing support to team members.
  • Worked with campuses remotely and onsite to monitor implementation and formulate recommendations for next steps.
  • Promoted a customer-centric mindset among team members by consistently prioritizing excellent service delivery in all interactions with clients or partners.
  • Increased district performance by implementing strategic plans and setting clear objectives for team members.
  • Developed a high-performing team through effective recruitment, training, and retention strategies.

National Identification Authority Head Office

IT Technician
11.2017 - 10.2020

Job overview


  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Performed troubleshooting and repaired peripheral devices such as printers and scanners.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Configured systems according to prescribed software and hardware frameworks.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

Mmofraturo Girls' School

IT Teacher
10.2016 - 10.2017

Job overview

  • Enhanced students'' problem-solving skills by incorporating real-world scenarios in lesson plans.
  • Assessed student performance using various evaluation methods, providing constructive feedback for improvement opportunities.
  • Implemented effective classroom management strategies, fostering a positive and inclusive learning environment.
  • Incorporated hands-on activities and project-based learning into lessons, enabling students to apply their knowledge practically.
  • Boosted student confidence and independence through personalized learning approaches and one-on-one support.
  • Continuously updated personal knowledge of industry developments and trends, ensuring relevant course content for students.

Education

University of Ghana
Legon, Ghana

Master of Science from Computer Science
10.2020

University Overview

  • Master of Science: [Computer Science], University of Ghana
  • Dissertation: Predicting Student performance using machine learning models.
  • Completed Coursework: [Machine Learning], [2020]
  • Completed Coursework: [Databases], [2020]



KNUST
Kumasi

Bachelor of Science from Computer Science
11.2015

University Overview

  • Bachelor of Science: [Computer Science], [KNUST]
  • Programming: [C++, Java, PHP], [2012]
  • Databases: [MySQL], [2013]
  • [Internship], [COCOBOD], Completed [2014]

Skills

  • Customer Relations
  • Training and mentoring
  • Team Management
  • Delegation Abilities
  • Customer Service
  • Team Supervision
  • Teamwork and Collaboration
  • Excellent Communication
  • Team Leadership
  • Documentation And Reporting
  • Remote Technical Support
  • Troubleshooting Network Issues

Timeline

District Team Leader
National Identification Authority
11.2021 - Current
IT Technician
National Identification Authority Head Office
11.2017 - 10.2020
IT Teacher
Mmofraturo Girls' School
10.2016 - 10.2017
University of Ghana
Master of Science from Computer Science
KNUST
Bachelor of Science from Computer Science

Certification

  • [Networking Fundamentals-D944-7558], [Microsoft] - [1st July, 2012]
  • [Windows Operating Systems Fundamentals- D944-7559], [Microsoft] - [2nd July, 2012]
  • [Security Fundamentals-D945-3015], [Microsoft] - [3rd July, 2012]

Accomplishments

Accomplishments
  • Supervised team of 10 staff members for mass card production in 2020.
  • Collaborated with team of 7 in the development of applicant booking of application date which is currently working till date..
  • Supervised team of 8 staff members for under 15 Ghana Card Registration piloting in July 2024.
Availability
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Affiliations

Affiliations
  • Microsoft Technology Associate
  • ALX Ghana

Quote

Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson

Software

Spreadsheets, Data analysis, Databases

Languages

English
Intermediate (B1)

Interests

Reading

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Ruby AggreyTechnical Team Lead