Rubby Tiwaa Marfo
Accra
Summary
Innovative, knowledgeable and passionate young professional with an impressive degree of levelheadedness. With cross functional experience in legal aid, human resource and administrative assistant. Looking to increase productivity and streamlining operational activities through project management, monitoring and evaluation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Teller
United Bank for Africa
Accra
06.2023 - Current
- Cash customer checks, verify identification and check account balances of customers in accordance with bank policy
- Serve large number of customers during high volume shifts and remain composed and professional in stressful situations
- Welcome customers and offer pleasant service during entire transaction
- Respond and assist customers with account inquires and updates
- Demonstrate expertise identifying and mitigation potential fraud and transaction risks especially with foreign remittances
- Adhere to financial services security and audit procedures
- Cross-sell bank products by answering inquiries, informing customers of new services and promotions
- Report any form of suspicious and fraudulent transactions to appropriate compliance team members
- Help onboard customers to our e-banking platform to help them perform transactions in the comfort of their homes and offices
- Demonstrate leadership by making improvements to work processes and helping to train others
Sales Associate (Part Time)
HELENSAT VENTURES
Kumasi
08.2014 - 12.2022
- Developed trusting relationships with customers by making personal connections
- Reviewed files, recordings and other documents to obtain information to respond to requests
- Increased purchase amounts by cross-selling with similar products
- Sold various products by explaining unique features and educating customers on proper application or usage
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Engaged customers in friendly, professional dialogue to determine needs
Judicial Court Clerk (National Service Personnel)
Judicial Service of Ghana
Kumasi
10.2021 - 11.2022
- Proofread court proceedings which increased accuracy and helped reduce typing errors to aid Magistrate in delivering of final judgments
- Lead team of four on project to access through court record book and list out successful Alternative Dispute Resolution Cases (ADR) at Magistrate Court
- Issued Bench Warrant for arrest of accused persons under criminal cases for prosecutors
- Acted on role of supervisor for law school interns in courtroom
- Acted as interpreter in courtroom in absence of interpreter for three months to help court sessions run professionally
- Marked Exhibits which were to be added to Bill of Indictments for easy identification
Intern
Judicial Service of Ghana
Kumasi
06.2019 - 08.2019
- Issued receipts for Magistrate Court users who made necessary court payments to ensure accountability
- Typed Court proceedings to be placed on dockets and also made them available for litigants to help them have fair idea of their litigation progress
- Arranged court dockets to help them be easily accessible
- Prepared and arranged receipts in order to increase accessibility for auditors
- Provided clerical support to judicial staff by maintaining mail, circulating office materials and fulfilling individual staff requests
- Assisted legal staff with collation and organization of case documentation and administrative tasks
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Assisted with customer requests and answered questions t
Education
Bachelor of Arts - Philosophy, Political Science
University of Ghana
Accra11.2021
WASSCE - Home Economics
Achimota School
05-2017
Skills
- Documentation and recordkeeping
- Problem-Solving Abilities
- Good Work Ethic
- Supervision & Leadership
- Merchandising Knowledge
- Critical Thinking
- Computer Skills ( Microsoft Word and Excel, Google Docs and Sheets)
- Banking law compliance
- Drawer balancing
- Patience and empathy
- Cash handling expertise
LEADERSHIP EXPERIENCE
- Junior Common Room Representative, Mensah Sarbah Hall February2020 - September2022
- Helped to ease the workload of the floor mistress by performing inspector roles on both students and workers.
- Supervised students meticulously on their activities which created a conducive living atmosphere for all students.
- Maintained law and order by monitoring and appropriately handing over culprits to the right authorities.
- Organized students to show appreciation to workers by awarding them gifts both in kind and cash.
- Conducted an online Zoom meetings for students to discuss their challenging with the floor mistress during the Covid-19 pandemic period.
- Contributed towards the development of the hall during executive representatives meeting. Ensured
Languages
Twi
First Language
English
Proficient
C2
Timeline
Teller
United Bank for Africa
06.2023 - Current
Judicial Court Clerk (National Service Personnel)
Judicial Service of Ghana
10.2021 - 11.2022
Intern
Judicial Service of Ghana
06.2019 - 08.2019
Sales Associate (Part Time)
HELENSAT VENTURES
08.2014 - 12.2022
Bachelor of Arts - Philosophy, Political Science
University of Ghana
WASSCE - Home Economics
Achimota School