Summary
Overview
Work History
Education
Skills
Leadership Experience
Languages
Timeline
Generic

Rubby Tiwaa Marfo

Accra

Summary

Innovative, knowledgeable and passionate young professional with an impressive degree of levelheadedness. With cross functional experience in legal aid, human resource and administrative assistant. Looking to increase productivity and streamlining operational activities through project management, monitoring and evaluation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Customer Service Officer

UNITED BANK FOR AFRICA
Accra, Dzworulu
06.2023 - Current
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Adhered to financial services security and audit procedures.
  • Directed specific questions to appropriate branch personnel.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.

Sales Associate (Part Time)

HELENSAT VENTURES
Kumasi
08.2014 - 12.2022
  • Developed trusting relationships with customers by making personal connections.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Increased purchase amounts by cross-selling with similar products.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Engaged customers in friendly, professional dialogue to determine needs.

Judicial Court Clerk

Judicial Service of Ghana
Kumasi
10.2021 - 11.2022
  • Proofread court proceedings which increased accuracy and helped reduce typing errors to aid Magistrate in delivering of final judgments.
  • Lead team of four on project to access through court record book and list out successful Alternative Dispute Resolution Cases (ADR) at Magistrate Court.
  • Issued Bench Warrant for arrest of accused persons under criminal cases for prosecutors.
  • Acted on role of supervisor for law school interns in courtroom.
  • Acted as interpreter in courtroom in absence of interpreter for three months to help court sessions run professionally.
  • Marked Exhibits which were to be added to Bill of Indictments for easy identification.

Account Office and Registry Intern

Judicial Service of Ghana
Kumasi
06.2019 - 08.2019
  • Issued receipts for Magistrate Court users who made necessary court payments to ensure accountability.
  • Typed Court proceedings to be placed on dockets and also made them available for litigants to help them have fair idea of their litigation progress.
  • Arranged court dockets to help them be easily accessible.
  • Prepared and arranged receipts in order to increase accessibility for auditors.
  • Provided clerical support to judicial staff by maintaining mail, circulating office materials and fulfilling individual staff requests.
  • Assisted legal staff with collation and organization of case documentation and administrative tasks.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions t

Education

Bachelor of Arts - Philosophy, Political Science

University of Ghana
Accra
11.2021

High School Certificate - Home Economics

Achimota School
Accra

Skills

  • Documentation and recordkeeping
  • Problem-Solving Abilities
  • Good Work Ethic
  • Supervision & Leadership
  • Merchandising Knowledge
  • Critical Thinking

Leadership Experience

Junior Common Room Representative, Mensah Sarbah Hall

February 2020 - September 2022

  • Helped to ease the workload of the floor mistress by performing inspector roles on both students and workers.
  • Ensured that workers performed their functions diligently by pointing out their strengths and weaknesses.
  • Supervised students meticulously on their activities which created a conducive living atmosphere for all students.
  • Maintained law and order by monitoring and appropriately handing over culprits to the right authorities.
  • Organized students to show appreciation to workers by awarding them gifts both in kind and cash.
  • Conducted an online Zoom meetings for students to discuss their challenging with the floor mistress during the Covid-19 pandemic period.
  • Contributed towards the development of the hall during executive representatives meeting.

Languages

Twi
First Language
English
Proficient
C2

Timeline

Customer Service Officer

UNITED BANK FOR AFRICA
06.2023 - Current

Judicial Court Clerk

Judicial Service of Ghana
10.2021 - 11.2022

Account Office and Registry Intern

Judicial Service of Ghana
06.2019 - 08.2019

Sales Associate (Part Time)

HELENSAT VENTURES
08.2014 - 12.2022

Bachelor of Arts - Philosophy, Political Science

University of Ghana

High School Certificate - Home Economics

Achimota School
Rubby Tiwaa Marfo