Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

RUBBEN SARFO KANTANKA

Accra

Summary

With Diploma in Basic Education and a Bachelor's in Educational psychology, I bring a diverse skills set and extensive experience to various roles. Transitioning from Marketing and supervisor to teaching, i have developed strong classroom management skills and effective communication abilities to engage students. Additionally, my experience as a secretary honed my organizational prowess and administrative acumen. With a blend of teaching expertise and financial management to marketing skills, I am poised to contribute to positively to any educational or financial institution, leveraging my leadership abilities to optimize performance and ensure sucess.

Overview

9
9
years of professional experience

Work History

Supervisor

Anchor Collector's Limited
Tema
05.2023 - Current
  • Directed and supervised team of 41 employees in daily operations.
  • Coordinated employee schedules according to shift changes and availability.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.

Casher/ Dispatcher

Wisdom International Company Limited
Spintex, Accra
11.2022 - 02.2023
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Provided timely updates to customers regarding their orders or requests.
  • Resolved customer complaints related to service issues or delays.
  • Maintained logs of all incoming calls and assigned tasks.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Verified driver credentials prior to assigning them a route or task.
  • Ensured compliance with safety regulations and company policies.

Mobile Banker

Dormaa Area Teacher's Co-Operative Credit Union
Drobo
10.2018 - 01.2021
  • Resolved customer inquiries in a timely manner.
  • Performed account openings, maintenance, and closings for customers.
  • Maintained accurate records of all transactions and activities related to customers' accounts.
  • Advised customers on the features and benefits of various banking products offered by the company.
  • Demonstrated strong communication skills while interacting with customers over phone calls or emails.
  • Advised customers on bank products, services and financial planning options.
  • Delivered exceptional service to customers in person or over telephone.
  • Maintained confidentiality of bank records and client information.

Teaching Assistant

National Service Scheme
Dwenem
09.2019 - 08.2020
  • Assisted teachers in creating lesson plans and providing instructional materials.
  • Supervised students in the classroom, and playgrounds.
  • Graded assignments, tests and papers according to teacher instructions.
  • Provided one-on-one support for special needs students.
  • Facilitated small group instruction sessions on various topics.
  • Monitored student progress by keeping detailed records of academic performance.
  • Assisted with the development of Individual Education Plans.

Marketing Officer/ Coordinator for Mobile Banking

Drobo Community Bank
Drobo
02.2015 - 09.2018
  • Identified target audiences and developed strategies to reach them through various channels.
  • Developed, implemented and evaluated marketing campaigns for new products or services.
  • Organized promotional events such as Radio shows, conferences, and sponsored activities.
  • Analyzed customer feedback to inform product development decisions.
  • Managed relationships with external vendors providing marketing-related services.
  • Conducted market research to identify trends in consumer behavior and preferences.

Education

Bachelor's Degree Educational Psychology

University Of Cape Coast
12-2023

Diploma In Basic Education

University Of Cape Coast
College Of Distance Education
08-2019

WASSCE-west African Senior School Certificate Exam

Drobo Senior High School
Drobo
06-2012

Skills

  • Strong classroom management skills to maintain discipline and create a conductive learning environment
  • Leadership abilities to guide financial teams and make strategic decisions to optimize financial performance
  • Strong financial analysis and management skills to oversee budgeting ,forecasting and financial reporting
  • Attention to detail for accurately recording transaction and maintaining financial records
  • Proficiency in Cash handling and transaction processing to ensure accuracy and efficiency
  • Training and mentoring
  • Negotiation

REFERENCES

Madam Cecilia Baah

Teshie Nungua Estate 

Phone number: 0541576839

Mr. Asum  Isaac

Ghana Health Service

Kwahu Afram Prains South

Phone number: 0542502807

Timeline

Supervisor

Anchor Collector's Limited
05.2023 - Current

Casher/ Dispatcher

Wisdom International Company Limited
11.2022 - 02.2023

Teaching Assistant

National Service Scheme
09.2019 - 08.2020

Mobile Banker

Dormaa Area Teacher's Co-Operative Credit Union
10.2018 - 01.2021

Marketing Officer/ Coordinator for Mobile Banking

Drobo Community Bank
02.2015 - 09.2018

Bachelor's Degree Educational Psychology

University Of Cape Coast

Diploma In Basic Education

University Of Cape Coast

WASSCE-west African Senior School Certificate Exam

Drobo Senior High School

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RUBBEN SARFO KANTANKA