Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LINDA BOAHINI

LINDA BOAHINI

Accra

Summary

LINDA KEKELI BOAHINI SUMMARY To find a challenging position to meet my competencies, capabilities, skills, education and experience within a team of committed and highly motivated individuals to complete objectives in the most effective way. Result oriented, ambitious and very hardworking. An excellent team player that recognizes that high productivity is only achieved through a knowledgeable and motivated team. Enthusiastic, self-motivated, confident and always prepared to learn. Good interpersonal relations and analytical skills and ability to adapt. I'm confident of my abilities and strong in my convictions.

Overview

8
8
years of professional experience

Work History

Contact Center Agent

Access Bank Ghana
10.2020 - Current
  • Assisted customers by answering questions and responding to inquiries
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Responded to customer calls and emails to answer questions about products and services
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
  • Responded to customer requests for products, services, and company information
  • Addressed customer account discrepancies and concerns
  • Answered over 80 calls per shift to meet fast-paced call center demands
  • Maintained and managed customer files and databases
  • Resolved concerns with products or services to help with retention and drive sales
  • Educated customers on company systems, form completion, and access to services
  • Recommended products to customers, thoroughly explaining details
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Administrator - Business Operations

ICGC, Living Water Temple
03.2019 - 09.2019
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Entered and maintained departmental records in company database.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Generated reports to suggest corrective actions and process improvements.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained database systems to track and analyze operational data.
  • Educated staff on organizational mission and goals to help employee

ASSISTANT ADMINISTRATOR

ICGC LIVING WATER TEMPLE
08.2015 - 02.2019
  • Tracked expenses, processed invoices and completed other related accounting tasks.
  • Managed purchasing, stocking and organizing inventory.
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Arranged conference rooms and facilities to prepare for meetings.
  • Maintained digital databases, physical files and area logs.
  • Evaluated correspondence, contracts and other business documentation for accuracy.
  • Documented all communication between relevant stakeholders such as vendors, departments and customers.
  • Collected, validated, and distributed information to employees.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Entered and maintained departmental records in company database.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Generated reports to suggest corrective actions and process improvements.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Calculated hours and submitted payroll to achieve timely distribution of funds for two-person team.

INTERN ADMINISTRATOR

DOUBLE ENTRY MANAGEMENT CONSULT
08.2015 - 06.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Responded to inquiries from callers seeking information
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Routed business correspondence, documents, and messages to correct departments and staff members
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth
  • Screened visitors and issued badges to maintain safety and security
  • Managed filing system, entered data and completed other clerical tasks
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Assisted coworkers and staff members with special tasks on daily basis
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Volunteered to help with special projects of varying degrees of complexity
  • Established administrative work procedures to track staff's daily tasks
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
  • Liaised between clients and vendors and maintained effective lines of communication
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives

Education

MBA - Human Resource Management

UNIVERSITY OF GHANA BUSINESS SCHOOL
Accra, Ghana
10.2024

BBA - Business Administration

University of Professional Studies
Accra, Ghana
08.2017

Skills

  • Skills & Abilities
  • Excellent Communication Skills Faxing and Mailing
  • Good Presentation Skills
  • MS Word Proficient
  • Excellent Customer Service Skills Excel Proficient
  • Power Point Presentation Proficient Proposal Writing
  • Leadership Skills

Languages

English
Advanced (C1)

Timeline

Contact Center Agent

Access Bank Ghana
10.2020 - Current

Administrator - Business Operations

ICGC, Living Water Temple
03.2019 - 09.2019

ASSISTANT ADMINISTRATOR

ICGC LIVING WATER TEMPLE
08.2015 - 02.2019

INTERN ADMINISTRATOR

DOUBLE ENTRY MANAGEMENT CONSULT
08.2015 - 06.2018

MBA - Human Resource Management

UNIVERSITY OF GHANA BUSINESS SCHOOL

BBA - Business Administration

University of Professional Studies

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LINDA BOAHINI