Roxanne Bougsin Koffi
Accra,Greater Accra Region
Summary
Quality-focused customer satisfaction is my primary objective.
I am a results-oriented Individual, successful in motivating colleagues & employees and making proactive business plans.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Sales account manager
Workforce Africa
Accra and Nairobi
2023.03 - Current
- Entered 50 new accounts into CRM daily.
- Contacted 30 prospects by phone, email and in-person daily
- Identified 10 industry events to generate prospects for pipeline.
- Identified prospect needs and offered appropriate products and services.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
Distributor & Marketing Representative
GAIA Menstrual Cup
Remote work
2021.08 - Current
- Building rapport with new and existing customers to improve their customer experience
- Maintaining expert product knowledge for persuasive, reliable customer guidance.
- Repetition of customer spending through regular updates on new products .
- Delivering outstanding after-sales care through regular communication with customers.
- Proactively contacted prospective customers to increase sales.
- Facilitated smooth deliveries in line with customer requests.
Library manager
Library of Africa & the African Diaspora
Accra, Greater Accra Region
2018.12 - 2021.12
- Helped Patrons check in and out books
- Managed inventory of resources necessary for service provision.
- Directed activities of staff to maximize service availability and play to teams' strengths.
- Controlled expenses, advising on efficient use of resources to minimize unnecessary costs.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Developed and updated internal guidelines.
Sales and Customer Care Executive
Yoks Rent A Car
Accra, Greater Accra Region
2017.09 - 2018.11
- Used excellent telephone manner to optimize customer experience, cutting complaints by 40%.
- Supported smooth workflow by helping staff across different departments.
- Collaborated closely with sales department to identify, support and maximize expansion opportunities.
- Managed online live chat, supporting and catering to customer needs
- Advised customers on new offers, promotions and discounts.
University Teaching Assistant
University of Ghana, Legon
Accra, Greater Accra Region
2016.08 - 2017.06
- Supported 200+ students per semester through dedicated tutorial sessions and guidance.
- Marked student work fairly in line with requisite assessment criteria, providing constructive feedback to aid continuous academic improvements.
- Offered formative advice to students to support achievement against exam targets. enhancing.
- Monitored student attendance on weekly basis to ensure optimum academic outcomes.
- Handled additional organizational and administrative tasks effectively and efficiently, enhancing smooth department operations.
- Communicated clearly and effectively with staff and students, aiding positive working and learning environments in line with university policies.
- Consistently reviewed teaching and support contributions to aid continued growth against personal-development targets.
Education
Bachelor of Arts - French and Spanish
2012.09 - 2016.05
High School Diploma - Literature, History, Economics
2007.10 - 2011.05
Skills
- People Management
- Communication and Interpersonal Skills
- Emotional Intelligence
- Event execution
- Staff education and training
Languages
English
Fluent
French
Upper intermediate
Spanish
Elementary
twi
Native
Timeline
Sales account manager - Workforce Africa
2023.03 - Current
Distributor & Marketing Representative - GAIA Menstrual Cup
2021.08 - Current
Library manager - Library of Africa & the African Diaspora
2018.12 - 2021.12
Sales and Customer Care Executive - Yoks Rent A Car
2017.09 - 2018.11
University Teaching Assistant - University of Ghana, Legon
2016.08 - 2017.06
University of Ghana, Legon - Bachelor of Arts, French and Spanish
2012.09 - 2016.05
Archbishop Porter Girls Senior High School - High School Diploma, Literature, History, Economics
2007.10 - 2011.05