Summary
Overview
Work history
Education
Skills
Languages
Timeline
Roxanne Bougsin Koffi

Roxanne Bougsin Koffi

Accra,Greater Accra Region

Summary

Quality-focused customer satisfaction is my primary objective.

I am a results-oriented Individual, successful in motivating colleagues & employees and making proactive business plans.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Sales account manager

Workforce Africa
Accra and Nairobi
03.2023 - Current
  • Entered 50 new accounts into CRM daily.
  • Contacted 30 prospects by phone, email and in-person daily
  • Identified 10 industry events to generate prospects for pipeline.
  • Identified prospect needs and offered appropriate products and services.
  • Applied exceptional customer service skills across all sales channels to engage prospects.
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.

Distributor & Marketing Representative

GAIA Menstrual Cup
Remote work
08.2021 - Current
  • Building rapport with new and existing customers to improve their customer experience
  • Maintaining expert product knowledge for persuasive, reliable customer guidance.
  • Repetition of customer spending through regular updates on new products .
  • Delivering outstanding after-sales care through regular communication with customers.
  • Proactively contacted prospective customers to increase sales.
  • Facilitated smooth deliveries in line with customer requests.


Library manager

Library of Africa & the African Diaspora
Accra, Greater Accra Region
12.2018 - 12.2021
  • Helped Patrons check in and out books
  • Managed inventory of resources necessary for service provision.
  • Directed activities of staff to maximize service availability and play to teams' strengths.
  • Controlled expenses, advising on efficient use of resources to minimize unnecessary costs.
  • Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
  • Developed and updated internal guidelines.

Sales and Customer Care Executive

Yoks Rent A Car
Accra, Greater Accra Region
09.2017 - 11.2018
  • Used excellent telephone manner to optimize customer experience, cutting complaints by 40%.
  • Supported smooth workflow by helping staff across different departments.
  • Collaborated closely with sales department to identify, support and maximize expansion opportunities.
  • Managed online live chat, supporting and catering to customer needs
  • Advised customers on new offers, promotions and discounts.

University Teaching Assistant

University of Ghana, Legon
Accra, Greater Accra Region
08.2016 - 06.2017
  • Supported 200+ students per semester through dedicated tutorial sessions and guidance.
  • Marked student work fairly in line with requisite assessment criteria, providing constructive feedback to aid continuous academic improvements.
  • Offered formative advice to students to support achievement against exam targets. enhancing.
  • Monitored student attendance on weekly basis to ensure optimum academic outcomes.
  • Handled additional organizational and administrative tasks effectively and efficiently, enhancing smooth department operations.
  • Communicated clearly and effectively with staff and students, aiding positive working and learning environments in line with university policies.
  • Consistently reviewed teaching and support contributions to aid continued growth against personal-development targets.

Education

Bachelor of Arts - French and Spanish

University of Ghana, Legon, Greater Accra Region
09.2012 - 05.2016

High School Diploma - Literature, History, Economics

Archbishop Porter Girls Senior High School, Takoradi
10.2007 - 05.2011

Skills


  • People Management
  • Communication and Interpersonal Skills
  • Emotional Intelligence
  • Event execution
  • Staff education and training

Languages

English
Fluent
French
Upper intermediate
Spanish
Elementary
twi
Native

Timeline

Sales account manager - Workforce Africa
03.2023 - Current
Distributor & Marketing Representative - GAIA Menstrual Cup
08.2021 - Current
Library manager - Library of Africa & the African Diaspora
12.2018 - 12.2021
Sales and Customer Care Executive - Yoks Rent A Car
09.2017 - 11.2018
University Teaching Assistant - University of Ghana, Legon
08.2016 - 06.2017
University of Ghana, Legon - Bachelor of Arts, French and Spanish
09.2012 - 05.2016
Archbishop Porter Girls Senior High School - High School Diploma, Literature, History, Economics
10.2007 - 05.2011

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Roxanne Bougsin Koffi