Roxanne Bougsin Koffi
Accra,Greater Accra Region
Summary
Quality-focused customer satisfaction is my primary objective.
I am a results-oriented Individual, successful in motivating colleagues & employees and making proactive business plans.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Sales account manager
Workforce Africa
Accra and Nairobi
03.2023 - Current
- Entered 50 new accounts into CRM daily.
- Contacted 30 prospects by phone, email and in-person daily
- Identified 10 industry events to generate prospects for pipeline.
- Identified prospect needs and offered appropriate products and services.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
Distributor & Marketing Representative
GAIA Menstrual Cup
Remote work
08.2021 - Current
- Building rapport with new and existing customers to improve their customer experience
- Maintaining expert product knowledge for persuasive, reliable customer guidance.
- Repetition of customer spending through regular updates on new products .
- Delivering outstanding after-sales care through regular communication with customers.
- Proactively contacted prospective customers to increase sales.
- Facilitated smooth deliveries in line with customer requests.
Library manager
Library of Africa & the African Diaspora
Accra, Greater Accra Region
12.2018 - 12.2021
- Helped Patrons check in and out books
- Managed inventory of resources necessary for service provision.
- Directed activities of staff to maximize service availability and play to teams' strengths.
- Controlled expenses, advising on efficient use of resources to minimize unnecessary costs.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Developed and updated internal guidelines.
Sales and Customer Care Executive
Yoks Rent A Car
Accra, Greater Accra Region
09.2017 - 11.2018
- Used excellent telephone manner to optimize customer experience, cutting complaints by 40%.
- Supported smooth workflow by helping staff across different departments.
- Collaborated closely with sales department to identify, support and maximize expansion opportunities.
- Managed online live chat, supporting and catering to customer needs
- Advised customers on new offers, promotions and discounts.
University Teaching Assistant
University of Ghana, Legon
Accra, Greater Accra Region
08.2016 - 06.2017
- Supported 200+ students per semester through dedicated tutorial sessions and guidance.
- Marked student work fairly in line with requisite assessment criteria, providing constructive feedback to aid continuous academic improvements.
- Offered formative advice to students to support achievement against exam targets. enhancing.
- Monitored student attendance on weekly basis to ensure optimum academic outcomes.
- Handled additional organizational and administrative tasks effectively and efficiently, enhancing smooth department operations.
- Communicated clearly and effectively with staff and students, aiding positive working and learning environments in line with university policies.
- Consistently reviewed teaching and support contributions to aid continued growth against personal-development targets.
Education
Bachelor of Arts - French and Spanish
09.2012 - 05.2016
High School Diploma - Literature, History, Economics
10.2007 - 05.2011
Skills
- People Management
- Communication and Interpersonal Skills
- Emotional Intelligence
- Event execution
- Staff education and training
Languages
English
Fluent
French
Upper intermediate
Spanish
Elementary
twi
Native
Timeline
Sales account manager - Workforce Africa
03.2023 - Current
Distributor & Marketing Representative - GAIA Menstrual Cup
08.2021 - Current
Library manager - Library of Africa & the African Diaspora
12.2018 - 12.2021
Sales and Customer Care Executive - Yoks Rent A Car
09.2017 - 11.2018
University Teaching Assistant - University of Ghana, Legon
08.2016 - 06.2017
University of Ghana, Legon - Bachelor of Arts, French and Spanish
09.2012 - 05.2016
Archbishop Porter Girls Senior High School - High School Diploma, Literature, History, Economics
10.2007 - 05.2011
Similar Profiles
IRA GRIGGSIRA GRIGGS
Program Assistant to the Directors of Interfaith at Texas Workforce Commission/Workforce SolutionsProgram Assistant to the Directors of Interfaith at Texas Workforce Commission/Workforce Solutions
Chantal KayembeChantal Kayembe
Warehousing Worker at Action Workforce & Nation WorkforceWarehousing Worker at Action Workforce & Nation Workforce
WILFRIDAH NYAMBEKI ONWONG’AWILFRIDAH NYAMBEKI ONWONG’A
Social Safeguards Expert/ Sociologist Consultant at Africa Waste and Environment Management Centre (AWEMAC) - East AfricaSocial Safeguards Expert/ Sociologist Consultant at Africa Waste and Environment Management Centre (AWEMAC) - East Africa
Jessica TackieJessica Tackie
Compliance Officer at Vah Care LtdCompliance Officer at Vah Care Ltd
WILLIAM ABEIKU YAMSONWILLIAM ABEIKU YAMSON
Operations manager at MERIDIAN LOGISTICS AND ENGINEERING LTDOperations manager at MERIDIAN LOGISTICS AND ENGINEERING LTD