Rose Susana Amoakoah
Accra
Summary
Skilled in customer service and multitasking, I excelled as a Restaurant Manager at Alisa Hotel, enhancing service quality and operational efficiency. My proactive approach to guest feedback and staff training significantly improved dining experiences, showcasing my ability to lead with empathy and strategic insight.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
Airport View Hotel
09.2021 - 01.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Manager
Alisa Hotel
09.2014 - 01.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
General Art - General Studies
Salam Senior High School
Accra 05.2014
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Timeline
Restaurant Hostess
Airport View Hotel
09.2021 - 01.2023
Restaurant Manager
Alisa Hotel
09.2014 - 01.2017
General Art - General Studies
Salam Senior High School
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