Rosemond Adjoa Yakuwah Abban
Kumasi,Ghana
Summary
Accomplished professional with expertise in critical thinking within engineering contexts, adept at efficient time management and stress tolerance under deadlines. Demonstrates a continuous learning approach and adherence to safety regulations, complemented by strategic planning proficiency and technical communication skills. Proven track record in workshop leadership, adaptable to new technologies, and skilled in employee performance evaluation and staff supervision. Committed to excellence in work order management, preventive maintenance, training staff, and maintenance budget control. Career goals include advancing strategic initiatives that enhance operational efficiency while maintaining rigorous safety protocols.
Motivated mechanical Engineer with experience in running busy engineering and maintenance departments. Combines practical knowledge with excellent leadership skills to develop high-performing service teams. Problem-solves tactically to eliminate operational delays and
Offering strong foundation in technical skills with hands-on experience in workshops/vehicle management. Knowledgeable about mechanical systems, troubleshooting, and basic maintenance. Strong problem-solving abilities, teamwork, and keen eye for detail. Ready to use and develop technical expertise, communication, and organisational skills in Transport Manager role.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Warranty Officer/Engineer
Toyota Ghana Company Limited
Kumasi, Ashanti Region
01.2010 - 12.2023
- Handling of all warranty related issues on vehicles with 10cars per day target
- Work with National Service Office to handle SSC(Special Service Campaigns ) and recalls for 100-200 cars per week.
- Warranty Job creation and follow up till job is completed
- Training Staff and Customers on warranty and what goes into warranty giving.
- Report writing to Japan, returning of damaged parts for analysis to prevent problem repetition on production line.
- Posting of TSB(technical service Bulletins) from Japan and explaining to technicians
- Assist Customer Service on Warranty issues.
Accident assessment and handling Engineer
Toyota Ghana Company Limited
Kumasi, Ghana
01.2015 - 03.2022
- Liaise with clients, understanding their needs and translating them into technical requirements.
- Conducted research to stay updated on latest industry trends and technologies.
- Accident assessment and advising customer on extent of Damage
- Increase sales with 10% monthly overflow by providing accurate accident repair estimate preparation and invoicing
- Liaising with insurance companies to take best decision on accidental vehicles and follow up on approvals to start work.
- Closely work with body/accessories repair team for best outcome on all accident vehicles to meet customer satisfaction
- Carry out Quality checks on finished vehicles before delivery to customer
Workshop Engineer/Head
Toyota Ghana Company Limited
Kumasi, Ashanti Region
02.2017 - 12.2020
- Over all Workshop managing to reduce MUDA
- Managing and working with other Engineers to meet monthly Target of 50 cars per day.
- KPI reporting monthly on intake of over 1000 cars per month.
- FTR,RSR and SKR handling/management.
- Technicians leave scheduling and handling
- SST's and hand-tools management
- Job Stoppage reporting and Job Flow monitoring
- Collaborating with team members to troubleshoot complex problems.
- Scheduled routine quarterly inspections for optimal workshop machine performance.
- Ensured safety regulations complied with during all working process
- Developed standard operating procedures that improved overall workflow.
- Participate actively in weekly meetings, sharing insights on how to improve processes.
Service engineer
Toyota Ghana Company Limited
Kumasi, Ghana
01.2008 - 10.2012
- Collaborated closely with workshop teams to resolve complex mechanical issues, with intake increment of 20% quarterly
- Explaining diagnosis result to customers and advice on budget for cost of vehicle repair for spare parts sale increase of 10% weekly.
- Liaising with Spare Parts to prepare invoice on parts needed for vehicle repair to be presented to customer for approval
- Follow up with workshop Team to meet customer approval and to complete work on time.
- Follow up to get discount where need be on parts to increase customer satisfaction.
- Reporting on daily service intake and customer issues during weekly meetings to help improve and serve customers better
Education
Bachelor of Science - Mechanical Engineering
Kwame Nkrumah University Of Science And Technology
Kumasi/Ghana 09.2003 - 07.2007
Skills
Critical thinking in engineering
- Efficient time management
- Stress tolerance under deadlines
- Continuous learning approach
- Safety regulations adherence
- Workshop leadership
- Adaptable to new technologies
- Maintenance budget control
- Staff supervision
Languages
English
Fluent
Timeline
Workshop Engineer/Head
Toyota Ghana Company Limited
02.2017 - 12.2020
Accident assessment and handling Engineer
Toyota Ghana Company Limited
01.2015 - 03.2022
Warranty Officer/Engineer
Toyota Ghana Company Limited
01.2010 - 12.2023
Service engineer
Toyota Ghana Company Limited
01.2008 - 10.2012
Bachelor of Science - Mechanical Engineering
Kwame Nkrumah University Of Science And Technology
09.2003 - 07.2007